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Micah Solomon on Boosting Profits with Exceptional Customer Service

By creating exceptional service, companies save money and keep customers.

Date: June 18, 2010

Podcast #: 10-25

 

Price:

 

AMA_Edgewise_1025.mp3 [17:02m]: Play in Popup

 

Synopsis

What a customer wants these days is completely different from what customers wanted even five years ago. Since the emergence of the Internet and even Amazon.com, customers want immediate satisfaction, while still getting a warm and friendly experience from the vendor. Micah Solomon tells us about these best practices for customer service and even more in his new book Exceptional Service, Exceptional Profit: The Secrets of Building a Five Star Customer Service Organization.
 

Related Seminars

For additional training on this topic, consider these AMA seminars:

Customer Service Excellence: How to Win and Keep Customers
By creating exceptional service, companies save money and keep customers.

Developing Effective Business Conversation Skills
By creating exceptional service, companies save money and keep customers.

How to Communicate with Diplomacy, Tact and Credibility
By creating exceptional service, companies save money and keep customers.

Related Reading from AMACOM Books:

 
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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