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Management Skills for New Supervisors

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints. This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.   Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02248

4.8
(1174 reviews)
  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

  • New supervisors with fewer than five years of supervisory experience
  • Process and production supervisors who want the benefit of basic management skills training

  •   Classroom2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU
  •   Online2 Lesson(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU
 

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

 

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

Different Supervisory Styles
• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style

Managing Up
• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager

Managing a Diverse Workforce
• How diversity affects you, your work unit, your company
• Applying inclusivity to your team

Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions

Creating a Motivational Environment
• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem

Communication Skills
• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching
• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions

Delegation as a Motivational Tool–to Develop and Motivate
• What to delegate, to whom to delegate, and how to delegate

Planning for Continuing Growth

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Understand Your Role as a Supervisor
  • Understand and Value Diversity and Individual Differences
  • Recognize Legal Responsibilities as a Supervisor
  • Create a Motivational Environment
  • Increase Performance Through Coaching
  • Use Delegation as a Tool to Motivate and Develop People
  • Create a Plan for Your Own Continuing Growth and Development

Different Supervisory Styles

  • Understand the Three Supervisory Styles
  • Demonstrate When and How to Use Each Supervisory Style

Managing Up

  • Understand and Adapt to Your Manager’s Style
  • Anticipate Your Manager’s Needs
  • Develop the Best Possible Relationship with Your Manager

Managing a Diverse Workforce

  • Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company
  • Identify How to Apply Inclusivity to Your Team

Legal and Ethical Responsibilities

  • Explain the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms
  • Discuss Your Obligations Regarding Key Laws
  • Describe the Ethical Responsibilities of a Supervisor
  • Make Ethical Decisions

Creating a Motivational Environment

  • Explain the Components of a Motivating Environment
  • Discuss How Behavior Is a Function of Its Consequences
  • Demonstrate Rules for Reinforcing Productive Behavior
  • Explain How to Avoid Common Reinforcement Mistakes
  • Develop a Strategy for Solving a Current Employee Motivational Problem

Communication Skills

  • Demonstrate Active Listening to Show Understanding and Check Content
  • Ask Questions That Uncover Valuable Information and Strengthen the Relationship

Coaching for Performance

  • Demonstrate Giving and Receiving Feedback Constructively
  • Specify Your Own Strengths and Development Needs as a Coach
  • Ask Questions That Increase Employees’ Self-Awareness and Accountability
  • Demonstrate the AMA GUIDE Coaching Model

Managing Performance Appraisals

  • Understand How to Keep Effective Records
  • Understand the Importance of Quarterly Performance Alignment Discussions
  • Conduct a Performance Appraisal Meeting
  • Cope with Various Employee Reactions

Delegation

  • Identify What to Delegate
  • Identify Whom to Delegate to
  • Identify How to Delegate

Planning for Continuous Growth

  • Identify Areas in Which You Want to Develop
  • Make Your Own Developmental Plan

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

1174 reviews

 
Very informative and applicable to the work environment. Made me think differently than I normally would in certain situations. Helped me to identify areas that I excel at as well as areas I need to work on.
5
   
This Seminar was well organized and I enjoyed the small group size. I learned so much and would love to take part in another seminar.
5
   
Extremely relevant and straight forward execution. Instruction gets to the point followed by activities to be able to utilize the material real-time. Very effective.
5
   
This was a diverse group of people, personalities, and experience: The Instructor did a great job of facilitating the discussion, citing examples, offering alternative solutions and strategies through differing styles of management, communication, inclusion, coaching and performance appraisals. I think all the participants were able to take a lot of useful information from this seminar and apply it immediately to their Supervisory role.
5
   
It help me to have more communication with my team,listen to them and to be more specific on what they should continue to doto give them positive reinforcement
4
   

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisite: Supervisors with fewer than five years of supervisory experience
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet-based
Field of Study: Non-Technical – Communication, Business Management & Organization, Personal Development

Classroom Schedule

18 Sessions Available

Online Schedule

15 Sessions Available

  • $2,595.00 Non Members
  • $2,345.00 AMA Members
  • $2,079.00 GSA
Date Duration State City Zip
  2023-01-09 2023-01-10 Jan 9, 2023 - Jan 10, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-02-02 2023-02-03 Feb 2, 2023 - Feb 3, 2023 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2023-02-08 2023-02-09 Feb 8, 2023 - Feb 9, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-02-23 2023-02-24 Feb 23, 2023 - Feb 24, 2023 2 Days NY New York 10019 New York Register Now

  2023-03-08 2023-03-09 Mar 8, 2023 - Mar 9, 2023 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2023-03-15 2023-03-16 Mar 15, 2023 - Mar 16, 2023 2 Days TX Dallas 75001 Dallas Register Now

  2023-03-23 2023-03-24 Mar 23, 2023 - Mar 24, 2023 2 Days NY New York 10019 New York Register Now

  2023-04-03 2023-04-04 Apr 3, 2023 - Apr 4, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-04-03 2023-04-04 Apr 3, 2023 - Apr 4, 2023 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2023-04-03 2023-04-04 Apr 3, 2023 - Apr 4, 2023 2 Days TX Houston 77001 Houston Register Now

  2023-04-20 2023-04-21 Apr 20, 2023 - Apr 21, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-05-01 2023-05-02 May 1, 2023 - May 2, 2023 2 Days IL Chicago 60601 Chicago Register Now

  2023-05-15 2023-05-16 May 15, 2023 - May 16, 2023 2 Days CA Anaheim 92802 Anaheim Register Now

  2023-05-22 2023-05-23 May 22, 2023 - May 23, 2023 2 Days TX Dallas 75001 Dallas Register Now

  2023-06-01 2023-06-02 Jun 1, 2023 - Jun 2, 2023 2 Days NY New York 10019 New York Register Now

  2023-06-08 2023-06-09 Jun 8, 2023 - Jun 9, 2023 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2023-06-14 2023-06-15 Jun 14, 2023 - Jun 15, 2023 2 Days CA San Francisco 94103 San Francisco Register Now

  2023-06-26 2023-06-27 Jun 26, 2023 - Jun 27, 2023 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

2595.00 $
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