workers-collab

Management Skills for New Supervisors

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints. This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.  

Seminar Number: 02248

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

New supervisors with fewer than five years of supervisory experience, and process and production supervisors who want the benefit of basic management skills training.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDU
 
 

Change is the norm. You are responsible for your own productivity and that of your staff. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate and monitor will become part of your toolkit to effectively manage everyday interactions with greater ease. You will learn to leverage both your hard skills and your people skills to meet your new challenges with increased confidence, respect and power.

 

  • Know your role as a supervisor
  • Understand diversity and individual differences
  • Recognize legal responsibilities as a supervisor
  • Manage an ethical workplace. Handle difficult conversations.
  • Use effective communication skills of active listening and questioning
  • Create a motivational environment using feedback and reinforcement to guide and motivate behavior
  • Increase performance through coaching
  • Use delegation as a tool to motivate and develop people
  • Create a plan for your own continuing growth and development

Different Supervisory Styles
• Understanding the three supervisory styles
• Practicing when and how to use each supervisory style

Managing Up
• Understanding and adapting to your manager’s style
• Anticipating your manager’s needs and fulfilling them
• Developing the best possible relationship with your manager

Managing a Diverse Workforce
• How diversity affects you, your work unit, your company
• Applying inclusivity to your team

Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal terms
• Knowing your ethical responsibilities and making ethical decisions

Creating a Motivational Environment
• Understanding the common workplace motivators and reinforcements
• Practicing the rules for reinforcing productive behavior
• Developing a strategy for solving a current employee motivational problem

Communication Skills
• Demonstrating active listening to show understanding and check content
• Asking questions that uncover valuable information and strengthen the relationship

Great Performance Through Coaching
• Demonstrating giving and receiving feedback constructively
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussions
• Conducting a performance appraisal meeting and keeping records
• Coping with employee reactions

Delegation as a Motivational Tool–to Develop and Motivate
• What to delegate, to whom to delegate, and how to delegate

Planning for Continuing Growth

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Understand Your Role As Supervisor
  • Understand Diversity and Individual Differences
  • Recognize Legal Responsibilities as a Supervisor
  • Create a Motivational Environment
  • Increase Performance Through Coaching
  • Use the Delegation Tool as a Tool to Motivate and Develop People
  • Create a Plan for Your Own Continuing Growth and Development

Different Supervisory Styles

  • Understand the Three Supervisory Styles
  • Demonstrate When and How to use Each Supervisory Style

Managing Up

  • Understand and Adapt to Your Manager’s Style
  • Anticipate Your Manager’s Needs
  • Develop the Best Possible Relationship with Your Manager

Managing a Diverse Workforce

  • Determine How Various Kinds of Diversity Affect You, Your Work Unit, and Your Company
  • Understand How to Apply Inclusivity to Your Team

Legal and Ethical Responsibilities

  • Understand the Americans with Disabilities Act (ADA), Hostile Environments, and Other Key Laws and Legal Terms
  • Discuss Your Obligations Regarding These Laws
  • Understand the Ethical Responsibilities of a Supervisor
  • Make Ethical Decisions

Creating a Motivational Environment

  • Explain the Components of a Motivating Environment
  • Discuss How Behavior Is a Function of Its Consequences
  • Demonstrate Rules for Enforcing Productive Behavior
  • Explain How to Avoid Common Reinforcement Mistakes
  • Develop a Strategy for Solving a Current Employee Motivational Problem

Communication Skills

  • Demonstrate Active Listening to Show Understanding and Check Content
  • Ask Questions That Uncover Valuable Information and Strengthen the Relationship

Coaching for Performance

  • Demonstrate Giving and Receiving Feedback Constructively
  • Specify Your Own Strengths and Development Needs as a Coach
  • Ask Questions That Increase Employees’ Self-Awareness and Accountability
  • Demonstrate the AMA GUIDE Coaching Model

Managing Performance Appraisals

  • Understand How to Keep Effective Records
  • Understand the Importance of Quarterly Performance Alignment Discussions
  • Conduct a Performance Appraisal Meeting
  • Cope with Various Employee Reactions

Delegation

  • Identify What to Delegate
  • Identify Whom to Delegate To
  • Identify How to Delegate

Planning for Growth

  • Identify Areas in Which You Want to Develop
  • Make Your Own Developmental Plan
Download Extended Seminar Outline PDF

LESSON ONE

Adopting a Management Role and Creating a Motivational Environment for Performance

  • Expectations
  • Functions of Management
  • Role of Manager in Context
  • Supervisory Styles
  • Manager’s Role in Motivating
  • Common Motivators at Work
  • Techniques for Motivating Others
  • Feedback and Delegation as Motivators
  • Next Lesson Preparation

LESSON TWO

Becoming a Great Communicator and Coaching for Development and Performance

  • Listening Skills Assignment Review
  • Questioning Skills
  • Nonverbal Communication
  • Communication Methods
  • Constructive Communication
  • Coaching for Performance
  • Coaching Skills
  • Next Lesson Preparation

LESSON THREE

Conducting Valuable Performance Appraisals and Managing Workforce Challenges

  • Effective Performance Appraisals
  • Keeping Records
  • Conducting Performance Appraisals
  • Diversity in the Workplace
  • Supervisory Challenges
  • Next Lesson Preparation

LESSON FOUR

Making the Best Use of Time and Continued Growth

  • Effective Time Management Techniques
  • Using the Priority Matrix
  • Time Wasters
  • Making the Best Use of Meetings
  • Managing Stress as a Supervisor
  • Action Planning for Ongoing Development 
Download Extended Seminar Outline PDF

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisite: Supervisors with fewer than five years of supervisory experience
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet-based
Field of Study: Non-Technical – Communication, Business Management & Organization, Personal Development

Classroom Schedule

47 Sessions Available

Online Schedule

5 Sessions Available

  • $2,345.00 Non Members
  • $2,095.00 AMA Members
  • $1,889.00 GSA
Date Duration State City Zip
  2019-04-25 2019-04-26 Apr 25, 2019 - Apr 26, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-04-29 2019-04-30 Apr 29, 2019 - Apr 30, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-05-06 2019-05-07 May 6, 2019 - May 7, 2019 2 Days NY New York 10019 New York Register Now

  2019-05-13 2019-05-14 May 13, 2019 - May 14, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-05-20 2019-05-21 May 20, 2019 - May 21, 2019 2 Days CA Los Angeles 90045-5975 Los Angeles Register Now

  2019-06-03 2019-06-04 Jun 3, 2019 - Jun 4, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-06-06 2019-06-07 Jun 6, 2019 - Jun 7, 2019 2 Days NY New York 10019 New York Register Now

  2019-06-13 2019-06-14 Jun 13, 2019 - Jun 14, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-06-24 2019-06-25 Jun 24, 2019 - Jun 25, 2019 2 Days TX Dallas 75001-3505 Dallas Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-07-10 2019-07-11 Jul 10, 2019 - Jul 11, 2019 2 Days CA San Diego 92101 San Diego Register Now

  2019-07-11 2019-07-12 Jul 11, 2019 - Jul 12, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-07-17 2019-07-18 Jul 17, 2019 - Jul 18, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-07-22 2019-07-23 Jul 22, 2019 - Jul 23, 2019 2 Days NY New York 10019 New York Register Now

  2019-07-29 2019-07-30 Jul 29, 2019 - Jul 30, 2019 2 Days TX Houston 77042-4559 Houston Register Now

  2019-08-05 2019-08-06 Aug 5, 2019 - Aug 6, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-08-08 2019-08-09 Aug 8, 2019 - Aug 9, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-08-15 2019-08-16 Aug 15, 2019 - Aug 16, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-08-26 2019-08-27 Aug 26, 2019 - Aug 27, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-04 2019-09-05 Sep 4, 2019 - Sep 5, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-09-09 2019-09-10 Sep 9, 2019 - Sep 10, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-09-12 2019-09-13 Sep 12, 2019 - Sep 13, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-09-12 2019-09-13 Sep 12, 2019 - Sep 13, 2019 2 Days CA Anaheim 92801 Anaheim Register Now

  2019-09-19 2019-09-20 Sep 19, 2019 - Sep 20, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-23 2019-09-24 Sep 23, 2019 - Sep 24, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019 2 Days TN Nashville 37201 Nashville Register Now

  2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-10-10 2019-10-11 Oct 10, 2019 - Oct 11, 2019 2 Days NY New York 10019 New York Register Now

  2019-10-21 2019-10-22 Oct 21, 2019 - Oct 22, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-10-31 2019-11-01 Oct 31, 2019 - Nov 1, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-11-04 2019-11-05 Nov 4, 2019 - Nov 5, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days NY New York 10019 New York Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-11-11 2019-11-12 Nov 11, 2019 - Nov 12, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days TX Houston 77001 Houston Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days NJ Parsippany 07054 Parsippany Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days NC Durham 27701 Durham Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-01-08 2020-01-09 Jan 8, 2020 - Jan 9, 2020 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2020-01-13 2020-01-14 Jan 13, 2020 - Jan 14, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-01-15 2020-01-16 Jan 15, 2020 - Jan 16, 2020 2 Days NY New York 10019 New York Register Now

2345.00 $
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