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Management Skills for New Supervisors

Develop the crucial management tools to help fully lead and motivate your team to higher productivity.

Change is the norm. As a supervisor, you are responsible for your own productivity and that of your employees. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints. This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor to create a healthy work environment, oversee work and progress, and communicate for understanding and impact.   Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02248

4.8
(1174 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Management Skills for New Supervisors

Who Should Attend

  • New supervisors with fewer than five years of supervisory experience
  • Process and production supervisors who want the benefit of basic management skills training

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU
 
 

Change is the norm. As a supervisor, you are responsible for your own productivity and that of your employees. Your day-to-day dealings may now include colleagues, your boss, and senior management who all have different interests and viewpoints.

This seminar will equip you with proven supervisory techniques that you can put into action immediately. The skills savvy supervisors use to plan, organize, communicate, and monitor to create a healthy work environment, oversee work and progress, and communicate for understanding and impact.

 

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Fully appreciate your role as a supervisor
  • Understand the importance of creating a respectable workplace
  • Learn to use effective communication skills
  • Recognize the importance of a supervisor’s style and why flexing your style matters
  • Create a motivational environment using feedback and reinforcement to guide and change behaviors
  • Use delegation as a tool to motivate and develop others
  • Manage performance appraisals and effectively apply coaching for improved outcomes
  • Recognize the legal and ethical responsibilities of a supervisor
  • Develop a plan for your continuing growth and development

Workplace Respect
• Defining respect
• Assessing workplace respect and disrespect
• Taking action to create a respectful workplace

Supervisory Styles
• Understanding different styles for your role
• Gaining an awareness of your personal style
• Practicing when and how to flex your style for improved outcomes

Communication Skills
•  Demonstrating active listening to show understanding and check messaging
•  Asking questions that uncover valuable information and strengthen relationships

Creating a Motivational Environment
• Understanding common workplace motivators and reinforcement tools
• Practicing ways to encourage productive behavior
• Developing a strategy for solving employee motivational challenges

Delegating to Develop Those You Supervise

Managing Performance Appraisals
• Understanding the importance of quarterly performance alignment discussion
• Conducting a performance appraisal meeting and keeping records
• Effectively handling employee reactions

Utilizing Coaching to Improve Employee Performanc
• Demonstrating giving and receiving constructive feedback
• Assessing your own strengths and development needs as a coach
• Asking questions that increase employees’ self-awareness and accountability
• Demonstrating the AMA GUIDE coaching model

Recognizing Legal and Ethical Responsibilities
• Understanding the Equal Employment Opportunity, Americans with Disabilities Act (ADA), hostile environment, and other key laws and legal term
• Knowing your ethical responsibilities and making ethical decisions

Planning for Your Continuous Growth

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Building a Respectful Workplace
  • Why Styles and Preferences Matter
  • Utilize a Range of Communication Skills
  • Create a Motivational Environment
  • Delegating for Success
  • Coaching for Performance
  • Managing Performance Appraisals
  • Legal and Ethical responsibilities
  • Putting it All Together and Planning for Continuous Growth

Building a Respectful Workplace

  • List the components of a respectful workplace
  • Identify behaviors that support and impede a respectful workplace
  • Understand the value and importance of a respectful workplace environment

Why Styles and Preferences Matter

  • Explain why selecting and using the right style effectively can drive your success
  • Identify your preferred style and recognize how it is expressed and perceived
  • Practice flexing your style to influence more effectively

Utilize a Range of Communication Styles

  • Demonstrate active listening to show understanding and check content
  • Ask questions that uncover valuable information and strengthen the relationship

Creating a Motivational Environment

  • Explain the components of a motivating environment
  • Discuss how behavior is a function of its consequences
  • Demonstrate rules for reinforcing productive behavior
  • Explain how to avoid common reinforcement mistakes
  • Develop a strategy for solving current employee motivational problem

Delegating for Success

  • Use delegation as a tool to develop others
  • Identify what to delegate
  • Identify whom to delegate to
  • Identify how to delegate

Coaching for Performance

  • Conduct performance appraisals
  • Understand your legal and ethical responsibilities

Managing Performance Appraisals

  • Understand How to Keep Effective Records
  • Understand the Importance of Quarterly Performance Alignment Discussions
  • Conduct a Performance Appraisal Meeting
  • Cope with Various Employee Reactions

Legal and Ethical Responsibilities

  • Explain the Americans with Disabilities Act (ADA), hostile environments, and other key laws and legal terms
  • Discuss your obligations regarding key laws
  • Describe the ethical responsibilities of a supervisor
  • Make ethical decisions

Developing a plan for growth and development

  • Identify Areas in Which You Want to Develop
  • Make Your Own Developmental Plan

 

View a Sample of Our Reviews

4.8

1174 reviews

 
Very informative and applicable to the work environment. Made me think differently than I normally would in certain situations. Helped me to identify areas that I excel at as well as areas I need to work on.
5
Eugene K.
 
Supervisor of Cash Management
 
Industry: Finance, Banking
This Seminar was well organized and I enjoyed the small group size. I learned so much and would love to take part in another seminar.
5
Maria K.
 
Mentor Tutor Coord Advisor
 
Industry: Education
Extremely relevant and straight forward execution. Instruction gets to the point followed by activities to be able to utilize the material real-time. Very effective.
5
McKinley R.
 
Team Leader, Regulatory Financial Analysis
 
Industry: Energy, Utilities & Waste
This was a diverse group of people, personalities, and experience: The Instructor did a great job of facilitating the discussion, citing examples, offering alternative solutions and strategies through differing styles of management, communication, inclusion, coaching and performance appraisals. I think all the participants were able to take a lot of useful information from this seminar and apply it immediately to their Supervisory role.
5
Benjamin H.
 
Supervisor, Maintenance
 
Industry: Manufacturing
It help me to have more communication with my team,listen to them and to be more specific on what they should continue to doto give them positive reinforcement
4
Guadalupe B.
 
Team Leader Assembly
 
Industry: Manufacturing

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Supervisors with fewer than five years of supervisory experience
Advance Preparation: Online pre- and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing, Business Management & Organization, Personal Development

In-Person Schedule

16 Sessions Available

Live Online Schedule

15 Sessions Available

  • $2,745.00 Non Members
  • $2,495.00 AMA Members
  • $2,301.00 GSA
Date Duration State City Zip
  2025-06-05 2025-06-06 Jun 5, 2025 - Jun 6, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-07-23 2025-07-24 Jul 23, 2025 - Jul 24, 2025 2 Days NY New York 10019 New York Register Now

  2025-07-24 2025-07-25 Jul 24, 2025 - Jul 25, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-08-11 2025-08-12 Aug 11, 2025 - Aug 12, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-08-18 2025-08-19 Aug 18, 2025 - Aug 19, 2025 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2025-09-08 2025-09-09 Sep 8, 2025 - Sep 9, 2025 2 Days NY New York 10019 New York Register Now

  2025-09-29 2025-09-30 Sep 29, 2025 - Sep 30, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-10-09 2025-10-10 Oct 9, 2025 - Oct 10, 2025 2 Days TX Dallas 75001 Dallas Register Now

  2025-10-23 2025-10-24 Oct 23, 2025 - Oct 24, 2025 2 Days MA Boston 02110 Boston Register Now

  2025-11-13 2025-11-14 Nov 13, 2025 - Nov 14, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-11-17 2025-11-18 Nov 17, 2025 - Nov 18, 2025 2 Days NY New York 10019 New York Register Now

  2025-12-04 2025-12-05 Dec 4, 2025 - Dec 5, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-12-08 2025-12-09 Dec 8, 2025 - Dec 9, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-01-26 2026-01-27 Jan 26, 2026 - Jan 27, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-02-10 2026-02-11 Feb 10, 2026 - Feb 11, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-02-23 2026-02-24 Feb 23, 2026 - Feb 24, 2026 2 Days NY New York 10019 New York Register Now

Very informative and applicable to the work environment. Made me think differently than I normally would in certain situations. Helped me to identify areas that I excel at as well as areas I need to work on.
5
Eugene K.
 
Supervisor of Cash Management
 
Industry: Finance, Banking
This Seminar was well organized and I enjoyed the small group size. I learned so much and would love to take part in another seminar.
5
Maria K.
 
Mentor Tutor Coord Advisor
 
Industry: Education
Extremely relevant and straight forward execution. Instruction gets to the point followed by activities to be able to utilize the material real-time. Very effective.
5
McKinley R.
 
Team Leader, Regulatory Financial Analysis
 
Industry: Energy, Utilities & Waste
This was a diverse group of people, personalities, and experience: The Instructor did a great job of facilitating the discussion, citing examples, offering alternative solutions and strategies through differing styles of management, communication, inclusion, coaching and performance appraisals. I think all the participants were able to take a lot of useful information from this seminar and apply it immediately to their Supervisory role.
5
Benjamin H.
 
Supervisor, Maintenance
 
Industry: Manufacturing
It help me to have more communication with my team,listen to them and to be more specific on what they should continue to doto give them positive reinforcement
4
Guadalupe B.
 
Team Leader Assembly
 
Industry: Manufacturing
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