People in the professional world often mistake HR to be like the parents of their organization—a place to levy complaints. But the role and responsibilities of HR managers and HR generalists are much more than that. In essence, HR professionals recruit and protect the people behind the success of a business and are integral to any company’s strategic goals and objectives. 
According to the U.S. Bureau of Labor Statistics, the HR job outlook through 2030 looks strong. Companies increasingly value individuals who help build capable teams and strengthen the link between management and employees. So, whether you’re looking to formally transition to an HR role, get your certifications, or level-up your HR skills, we have the courses to help you excel. 

Top Skills to Have to Succeed at HR

HR managers and generalists require many administrative and interpersonal skills to be successful in the role. From recruiting and interviewing potential candidates to ensuring that all personnel follow established company policies and practices, HR professionals should be adept at the following:

Communication and Collaboration

Communication is an essential skill in most professions, but even more so in HR. As an intermediary between management and employees, you will be required to maintain a balance between advocating for the employee’s needs and representing the company. HR managers and generalists must adapt their communication style as they collaborate with everyone, from junior to executive level.


Despite automation and the rise of digital HR platforms, administrative tasks still remain a crucial function for HR professionals. Payroll, workers comp, the comings-and-goings of employees, leaves of absence, maintaining employee records—there are several topics that fall under the umbrella of administration. 

HRM Knowledge 

Human resource management (HRM) knowledge helps HR managers and generalists execute recruitment, selection, absence procedures, data reporting and other personnel processes. 

HRIS Experience

Digital human resource information systems (HRIS) provide ample amounts of information regarding payroll, benefits, employee information, hiring and recruiting, and more. It’s imperative that HR professionals interpret and navigate the data and information within these systems to execute other skills associated with the role. 

Recruitment and Hiring

Finding and recruiting talent to join your organization is a necessary skill for any HR professional. It’s not just about finding the most qualified person—the candidate must also be a cultural match to your company’s values and goals. 

Cultural Awareness

As organizations become more aware of how to comport themselves when dealing with cultural sensitivities, it’s a crucial skill for HR professionals to be able to weave deftly through these types of conversations and company policies. 

Advising and Coaching

You’ll be responsible for communicating with stakeholders about operational and tactical issues that arise within the organization. To that end, you’ll be required to advise and coach employees and managers on how best to tackle these conversations. 

Analytical Skills

As you work within the HR systems used by your organization, you will need to have the ability to interpret data and information. Finding trends or data points within recruitment, selection, absence procedures, data reporting, and other personnel processes will help you and your organization make better business decisions. 


The data and information gleaned from HR systems doesn’t stop at interpretation. You must be adept at presenting your findings to managers and executives, so the organization can take steps to scale up personnel processes.


As the intermediary between stakeholders, it’s vital that HR professionals have the capacity to listen to personnel issues. Sometimes the situation is ameliorated by simply lending an ear—but truly hearing and getting to the core of an issue can be of immeasurable value. 

You may develop many of these skills through on-the-job experience or through guided mentorship. However, expert HR training programs can put you on the fast-track to garnering new skills and abilities that will add value to your career trajectory and your organization. 

AMA’s Training Certificate Program

This section will go over the training certificate program, what it is, and how it would be beneficial for a career in HR.

It may sound paradoxical, but our Training for Trainers program is a valuable asset for any HR professional looking to complete a training certification program. In our course, you’ll cover a comprehensive list of lessons and insights to use for your own training processes at your organization. 

  • Active Adult Learning
  • Assessment
  • Objectives
  • Planning Active Training
  • Facilitating Presentations and Activities
  • Opening Exercises
  • Brain-Friendly Lectures
  • Lecture Alternatives
  • Experiential Activities
  • Extending the Value of Training
  • Evaluating Training
  • Facilitating Presentations and Activities 

Our course will give you the practical platform skills you need to be confident, exude expertise, and tailor your future training sessions to better serve your trainees.

Advance Your HR Skills with Our Top Courses

For new professionals looking to start a career, or experienced professionals looking to brush up: Consider our Fundamentals of Human Resources Management. It’s an intensive, hands-on course that helps you understand essential HR functions and learn to develop an action plan to put to work in your organization. 

Learn all there is to know about one of HR’s most important skills with our Recruiting, Interviewing and Selecting Employees course. Hiring is an exhaustive process in terms of both time and money—but our course can help you take a smarter approach to hiring in order to build teams that will contribute to your organization’s bottom line.

Why AMA Will Help You Advance Your Career with HR Skills

There are plenty of general online courses out there, but HR professionals who take their role seriously look to structured and proven courses that stimulate learning through insightful lectures and hands-on training. 

AMA offers both online and in-person options, and all classes maintain an immersive, participatory feel. Our educators take the time to share real-world experiences, answer participants’ questions, and lead exercises to improve comprehension. 



“I loved the way the material was covered, and all the exercises given. It took me out of my comfort zone, and I was glad for that. Very enthusiastic instructor who kept us involved throughout the class.”

- Angela T., Operations, Finance
AMA’s Training Certificate Program, Aug 2021


“Instructor did a great job of being engaging and thorough about a wide variety of HR-related topics. I feel very well equipped after going through this course.”

- Jon  Z., Associate Director of Human Resources, Healthcare
Fundamentals of Human Resources Management, Aug 2021

Find the Right HR Training You Need

AMA offers courses for every level of HR professional, from HR managers to generalists. Whether you’re looking to bolster your own skills or learn foundational HR practices, we have a course for you. Click the link below to view all of our HR training courses, search for the best class to take for your own skill level, or view all of our courses here:

View All HR Courses 

AMA’s In-Person & Live Virtual HR Training

AMA offers a variety of flexible online learning options as well as in-person training to fit individual learning preferences and make it easy to keep development and business goals on track during this challenging situation. 

Human resources is an ever-evolving, yet vital, piece of every organization. We understand the gravity of providing a workplace that ensures balance and cooperation between stakeholders—as well as the administrative processes that achieve such a workplace. That’s why our virtual HR training programs emulate the immersive, experiential, in-person courses that we’ve perfected over the years.

Choose from our various HR training class types to find the one that best fits your schedule and learning preference.


These are traditional seminars that take place in a classroom. 

Live Online

The closest thing to an in-person experience, our live online classes allow you to work in groups with other aspirational project managers, take part in lecture breakout sessions, solicit advice or ask for clarification from course-leaders, and enjoy personalized feedback on your progress.


Enjoy a live experience even if you’re pressed for time with our webinars, which pack a lecture full of real-world expertise and examples into a single afternoon session. Better yet, get the option to revisit your learning at any time: Paid registrants get a single-user license to access a recorded archive of the program for up to a full year.