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How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator—even in difficult circumstances

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations. This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs. W - Special Sessions for Women

Seminar Number: 02206

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Business professionals who want the skills to communicate in a positive, professional manner no matter what the situation.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDCs, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDCs, 12 PDU
 
 

How well you communicate can make or break your professional image. It directly influences how others view your work and performance—as well as your prospects for career advancement and mobility. Unfortunately, being diplomatic, tactful and credible doesn’t always come naturally to people. Even when it does, such communication can easily be derailed by emotions and conflicts. To be a communicator who is skilled in all three areas, it takes awareness, training and the know-how to apply proven techniques to all kinds of situations.

This seminar will teach you how to choose and use the most appropriate words and emotional tone for every business interaction. You will gain insights into your communication style and the styles of others, while building skills to clearly and effectively receive and transmit information, ideas, thoughts, feelings and needs.

W - Special Sessions for Women

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it
The Importance of Perception
  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility 
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Learning Objectives

  • Apply Diplomacy and Tact to Be a Credible and Effective Communicator
  • Manage the Impact to Your Image
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Demonstrate Good Listening Skills

The Importance of Perceptions

  • Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
  • Describe How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication

Communication Style Differences

  • Explain How Style Impacts the Image Others Have of You
  • Evaluate the Opportunities and Challenges of Your Thinking Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Effective and Powerful Communication

  • Identify and Remove the Roadblocks to Effective Communication
  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Describe the Know-Feel-Do Model of Communicating
  • Practice Good Communication Skills

Effective Listening Skills

  • Identify the Barriers and Obstacles to Effective Listening
  • Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact and Credibility

Diplomacy, Tact and Credibility

  • Define the Five Actions That Make for Credible Communication
  • Recognize How to Utilize Diplomacy and Tact When Communicating with Others
  • Apply Diplomacy, Tact and Credibility to Create More Effective Communication
Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

  • Manage the Impact to Your Image
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Practice Becoming a Good Leader

LESSON ONE

The Importance of Perceptions

  • Discuss How Perception and Image Can Impact Others’ Perception of You and of Your Job Performance
  • Explore How Diplomacy, Tact and Credibility Are Demonstrated Through Good Communication Skills

LESSON TWO

Communication Style Differences

  • Explain How Style Impacts the Image Others Have of You
  • Evaluate the Opportunities and Challenges of Your Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Effective and Powerful Communication

  • Identify and Remove Roadblocks to Effective Communication

LESSON THREE

Effective and Powerful Communication (cont’d)

  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Describe the Know-Feel-Do Model of Communicating
  • Practice Good Communication Skills

LESSON FOUR

Effective Listening Skills

  • Identify the Barriers and Obstacles to Effective Listening
  • Apply Good Listening Skills to Build and Improve Your “Image” and Your Ability to Communicate with Diplomacy, Tact, and Credibility 
Download Extended Seminar Outline PDF

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live
Field of Study: Non-technical - Communication

Classroom Schedule

82 Sessions Available

Online Schedule

8 Sessions Available

  • $2,445.00 Non Members
  • $2,195.00 AMA Members
  • $1,889.00 GSA
Date Duration State City Zip
  2019-04-22 2019-04-23 Apr 22, 2019 - Apr 23, 2019 2 Days FL St Pete Beach 33706-2323 St Pete Beach Register Now

  2019-04-25 2019-04-26 Apr 25, 2019 - Apr 26, 2019 2 Days TX Houston 77042-4559 Houston Register Now

  2019-04-29 2019-04-30 Apr 29, 2019 - Apr 30, 2019 2 Days AZ Scottsdale 85251-3995 Scottsdale Register Now

  2019-05-06 2019-05-07 May 6, 2019 - May 7, 2019 2 Days NY New York 10019 New York Register Now

  2019-05-09 2019-05-10 May 9, 2019 - May 10, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-05-13 2019-05-14 May 13, 2019 - May 14, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

W - For Women Only
  2019-05-16 2019-05-17 May 16, 2019 - May 17, 2019 2 Days MA Boston 02115-3155 Boston Register Now

  2019-05-20 2019-05-21 May 20, 2019 - May 21, 2019 2 Days TX Dallas 75001-3505 Dallas Register Now

  2019-05-20 2019-05-21 May 20, 2019 - May 21, 2019 2 Days OH Mason 45040-9397 Mason Register Now

  2019-06-03 2019-06-04 Jun 3, 2019 - Jun 4, 2019 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2019-06-06 2019-06-07 Jun 6, 2019 - Jun 7, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-06-10 2019-06-11 Jun 10, 2019 - Jun 11, 2019 2 Days NY New York 10019 New York Register Now

  2019-06-10 2019-06-11 Jun 10, 2019 - Jun 11, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-06-13 2019-06-14 Jun 13, 2019 - Jun 14, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-06-13 2019-06-14 Jun 13, 2019 - Jun 14, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days IL Chicago 60601 Chicago Register Now

W - For Women Only
  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days WA Seattle 98101 Seattle Register Now

  2019-06-20 2019-06-21 Jun 20, 2019 - Jun 21, 2019 2 Days NJ Parsippany 07054 Parsippany Register Now

  2019-06-24 2019-06-25 Jun 24, 2019 - Jun 25, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

W - For Women Only
  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-07-11 2019-07-12 Jul 11, 2019 - Jul 12, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-07-22 2019-07-23 Jul 22, 2019 - Jul 23, 2019 2 Days NY New York 10019 New York Register Now

  2019-07-22 2019-07-23 Jul 22, 2019 - Jul 23, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-07-25 2019-07-26 Jul 25, 2019 - Jul 26, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-08-01 2019-08-02 Aug 1, 2019 - Aug 2, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-08-05 2019-08-06 Aug 5, 2019 - Aug 6, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-08-12 2019-08-13 Aug 12, 2019 - Aug 13, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-08-12 2019-08-13 Aug 12, 2019 - Aug 13, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-08-15 2019-08-16 Aug 15, 2019 - Aug 16, 2019 2 Days NY New York 10019 New York Register Now

  2019-08-15 2019-08-16 Aug 15, 2019 - Aug 16, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days CA San Diego 92101 San Diego Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days OH Cincinnati 45201 Cincinnati Register Now

  2019-08-22 2019-08-23 Aug 22, 2019 - Aug 23, 2019 2 Days TX Houston 77042-4559 Houston Register Now

  2019-08-26 2019-08-27 Aug 26, 2019 - Aug 27, 2019 2 Days NY New York 10019 New York Register Now

W - For Women Only
  2019-09-05 2019-09-06 Sep 5, 2019 - Sep 6, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-09-05 2019-09-06 Sep 5, 2019 - Sep 6, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-09-09 2019-09-10 Sep 9, 2019 - Sep 10, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

W - For Women Only
  2019-09-09 2019-09-10 Sep 9, 2019 - Sep 10, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-09-12 2019-09-13 Sep 12, 2019 - Sep 13, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days PA Pittsburgh 15122 Pittsburgh Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days WA Seattle 98101 Seattle Register Now

  2019-09-18 2019-09-19 Sep 18, 2019 - Sep 19, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-09-19 2019-09-20 Sep 19, 2019 - Sep 20, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-09-23 2019-09-24 Sep 23, 2019 - Sep 24, 2019 2 Days CA Anaheim 92801 Anaheim Register Now

  2019-09-25 2019-09-26 Sep 25, 2019 - Sep 26, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-09-30 2019-10-01 Sep 30, 2019 - Oct 1, 2019 2 Days NJ Parsippany 07054 Parsippany Register Now

  2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

W - For Women Only
  2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019 2 Days AZ Scottsdale 85250 Scottsdale Register Now

  2019-10-17 2019-10-18 Oct 17, 2019 - Oct 18, 2019 2 Days NY New York 10019 New York Register Now

  2019-10-17 2019-10-18 Oct 17, 2019 - Oct 18, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-10-17 2019-10-18 Oct 17, 2019 - Oct 18, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-10-21 2019-10-22 Oct 21, 2019 - Oct 22, 2019 2 Days NC Durham 27701 Durham Register Now

  2019-10-24 2019-10-25 Oct 24, 2019 - Oct 25, 2019 2 Days TX Austin 73301 Austin Register Now

  2019-10-28 2019-10-29 Oct 28, 2019 - Oct 29, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-10-31 2019-11-01 Oct 31, 2019 - Nov 1, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-11-04 2019-11-05 Nov 4, 2019 - Nov 5, 2019 2 Days OH Cincinnati 45201 Cincinnati Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-11-11 2019-11-12 Nov 11, 2019 - Nov 12, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days NY New York 10019 New York Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-11-18 2019-11-19 Nov 18, 2019 - Nov 19, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-11-21 2019-11-22 Nov 21, 2019 - Nov 22, 2019 2 Days FL St Pete Beach 33707 St Pete Beach Register Now

  2019-11-25 2019-11-26 Nov 25, 2019 - Nov 26, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

W - For Women Only
  2019-11-25 2019-11-26 Nov 25, 2019 - Nov 26, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days NY New York 10019 New York Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days WA Seattle 98101 Seattle Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days IL Chicago 60601 Chicago Register Now

W - For Women Only
  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days TX Houston 77001 Houston Register Now

  2020-01-09 2020-01-10 Jan 9, 2020 - Jan 10, 2020 2 Days NY New York 10019 New York Register Now

  2020-01-13 2020-01-14 Jan 13, 2020 - Jan 14, 2020 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2020-01-16 2020-01-17 Jan 16, 2020 - Jan 17, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-01-16 2020-01-17 Jan 16, 2020 - Jan 17, 2020 2 Days CA Anaheim 92801 Anaheim Register Now

  2020-01-23 2020-01-24 Jan 23, 2020 - Jan 24, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-01-23 2020-01-24 Jan 23, 2020 - Jan 24, 2020 2 Days TX Dallas 75001 Dallas Register Now

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