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Successfully Managing People

Every manager faces the same reality: people are complex and so is leading them. You’re expected to motivate coworkers with different values, give feedback that drives real change, and keep conflict from derailing progress. This course arms you with practical tools and proven strategies to adapt your leadership on the fly, motivate every member of your team, and utilize emotional intelligence for stronger relationships and faster friction resolution. Through hands-on practice, personalized feedback, case study exploration, and lasting resources, you’ll sharpen the way you coach, communicate, and inspire. You’ll leave with the tools to build a team culture where people feel valued, supported, and motivated to excel.

Seminar Number: 02295

5
(1207 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

About This Course

Learn the essential skills for managing people with confidence by combining emotional intelligence and actionable feedback. This hands-on people management training course gives you practical frameworks and real-world tools to motivate diverse team members, resolve conflict, communicate clearly and build a culture of trust.

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Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
 

Every manager faces the same reality: people are complex and so is leading them. You’re expected to motivate coworkers with different values, give feedback that drives real change, and keep conflict from derailing progress. This course arms you with practical tools and proven strategies to adapt your leadership on the fly, motivate every member of your team, and utilize emotional intelligence for stronger relationships and faster friction resolution.

Through hands-on practice, personalized feedback, case study exploration, and lasting resources, you’ll sharpen the way you coach, communicate, and inspire. You’ll leave with the tools to build a team culture where people feel valued, supported, and motivated to excel.

  • Master challenging situations with proven tools and techniques
  • Communicate with authenticity, clarity and precision
  • Flex your management and personal style for impactful work relationships
  • Tailor your approach to motivate and empower different types of people
  • Apply ethical leadership and set ethical standards throughout your work group
  • Recognize the role of values in managing and influencing people
  • Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

The Experience of Being a Manager in Today’s Organization       

  • Recognizing how economic and social trends have changed the manager’s role
  • Defining “successfully managing people”
  • Discussing and illustrating specific challenges you face when motivating others in today’s organizations

Values, Ethical Leadership and Organizational Culture

  • Defining “values” and recognizing their source 
  •  Identifying ways in which values impact work life and productivity
  • Defining “ethics” and setting ethical standards for employees
  • Understanding your role in creating and sustaining the organization’s culture

Personal Styles: DiSC

  • Determining your own personal profile (disc profile)
  • Delving into the strengths and limitations of your disc profile
  • Using behavioral cues to determine others’ personal style
  • Gaining insight into how to more effectively work with other personal styles

Motivating Those You Manage

  • Distinguishing between pre-motivators, demotivators and motivators
  • Tailoring your motivational efforts to individual employees and situations
  • Applying motivational strategies when delegating responsibilities and/or tasks to an individual

Communication Skills for Managers

  • Using techniques of active listening to gain critical information
  • Effectively using positive and corrective feedback
  • Dealing with difficult employees

Emotional Intelligence

  • Describing the competencies of emotional intelligence
  • Assessing your own level of emotional intelligence
  • Developing a strategy for improving your emotional intelligence

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Appreciate How the Role of Manager Has Changed in Today’s Organizations
  • Recognize the Role of Values in Managing People
  • Describe the Importance of Ethical Leadership
  • Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
  • Assess Your Management and Personal Style and Adjust It to Different Situations
  • Adopt the Approach Needed to Motivate Different Types of People
  • Communicate Effectively with Those You Manage
  • Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
  • Use Feedback to Improve Performance and Manage Difficult Employees

Being a Manager in Today’s Organization

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Define “Successfully Managing People”
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization

Organizational Culture and Ethical Leadership

  • Define “Values” and Recognize Their Source
  • Identify Ways in Which Values Impact Work Life and Productivity
  • Identify the Values Conflicts in Yourself, in Others, and in the Organization
  • Recognize How Values Inform an Organization’s Culture
  • Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC®

  • Determine Your Own Personal Profile (DiSC® Profile)
  • Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

  • Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
  • Understand Pre-Movitators, Motivators and Demotivators
  • Differentiate Between Motivation and Engagement
  • Tailor Your Motivational Efforts to Individuals and Situations
  • Employ Motivational Strategies to Delegate for Engagement

Delegation

  • Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
  • Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
  • Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

  • Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
  • Effectively Deliver Corrective Feedback
  • Deal with Difficult Employees

Emotional Intelligence

  • Define “Emotional Intelligence”
  • Describe the Competencies of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence
  • Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
  • Integrate Empathy to Promote Strong Relationships

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

1207 reviews

 
The entire course was engaging and the material/content extremely relevant.
5
   
Information provided was very well presented. Interaction with instructor was good.
5
   
The seminar provided great insight to myself and how to communicate with my team effectively.
5
   
Great course, introduced some new information, let me know that I was doing a lot of things we discussed on how to be successful without ever being aware I was doing it.
5
   
Learned a lot of new topics to use in my current management role; Instructor was very thorough, used a lot of examples, and made time to ensure participants were clear on each topic being taught
5
   

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

 

American Management Association  is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.


Recommended CPE Credit: 14 hours/Intermediate
Prerequisites: Managerial experience
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical - Communication & Marketing, Personal Development

In-Person Schedule

15 Sessions Available

Live Online Schedule

16 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2026-05-18 2026-05-19 May 18, 2026 - May 19, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-06-04 2026-06-05 Jun 4, 2026 - Jun 5, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-06-29 2026-06-30 Jun 29, 2026 - Jun 30, 2026 2 Days NY New York 10019 New York Register Now

  2026-07-13 2026-07-14 Jul 13, 2026 - Jul 14, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-07-23 2026-07-24 Jul 23, 2026 - Jul 24, 2026 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2026-08-13 2026-08-14 Aug 13, 2026 - Aug 14, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-09-01 2026-09-02 Sep 1, 2026 - Sep 2, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-09-10 2026-09-11 Sep 10, 2026 - Sep 11, 2026 2 Days NY New York 10019 New York Register Now

  2026-10-01 2026-10-02 Oct 1, 2026 - Oct 2, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-10-22 2026-10-23 Oct 22, 2026 - Oct 23, 2026 2 Days FL St Petersburg 33316 St Petersburg Register Now

  2026-11-02 2026-11-03 Nov 2, 2026 - Nov 3, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-11-12 2026-11-13 Nov 12, 2026 - Nov 13, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-11-23 2026-11-24 Nov 23, 2026 - Nov 24, 2026 2 Days NY New York 10019 New York Register Now

  2026-12-03 2026-12-04 Dec 3, 2026 - Dec 4, 2026 2 Days CA Anaheim 92802 Anaheim Register Now

  2026-12-14 2026-12-15 Dec 14, 2026 - Dec 15, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

Frequently Asked Questions

Who is this people management training for?

This training is designed for managers and professionals who are responsible for managing people—whether you’re new to leading a team or want to strengthen your approach to managing employees. It’s ideal for those looking for practical training that applies across roles and industries.

What skills will I build in this managing people course?

You’ll focus on core skills managers use every day, including communication, motivation, delegation, emotional intelligence, influence, feedback, performance management and building trust. The goal is to strengthen your skills so you can lead more effectively and get better results through your team.

How does Successfully Managing People differ from other people management courses?

Many management courses focus on theory and offer little opportunity for practice. This instructor-led course teaches practical, real-world skills—managing people, handling common employee issues and applying management techniques on the job. A key feature is helping managers understand their own style and adapt effectively to others’ styles, ensuring they lead with confidence and achieve results immediately.

Is this course only for new managers?

No. While new managers benefit, this training is also valuable for managers at all levels who want to sharpen their people management skills or adjust their style as teams, expectations or work environments change.

Does this cover managing employees and performance issues?

Yes. This training addresses day-to-day team-management challenges such as setting expectations, providing feedback, managing performance and handling difficult conversations—key areas for anyone responsible for staff management.

Will I learn how to adjust my management style for different employees?

Yes. This people management course shows you how to flex your management and personal style to improve communication, trust and collaboration. You’ll learn practical techniques for working effectively with different personalities, expectations, and work styles.

What will I be able to do better after attending?

After completing this training, you’ll be better equipped for managing people effectively—delegating work with clarity, communicating expectations clearly, addressing performance issues with confidence, giving feedback that employees act on, handling difficult conversations with ease and motivating individuals by adapting to different work styles.

Can this course be delivered in house to support managers and emerging leaders?

Yes, the corporate training program can be delivered in house at your organization, in person or live online. It’s ideal for groups of new managers, experienced supervisors, and emerging leaders who need practical, people management training and skills. Content can be customized to reflect your company’s leadership expectations and real workplace challenges. To explore private delivery options, please contact us for more information.
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