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Successfully Managing People

Move your team to higher performance

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. You’ll learn how to: Motivate every member of your team—even if they don’t share your values Use positive and corrective feedback to turn problem employees around and maximize productivity Apply the most relevant conflict resolution style to eliminate friction You’ll also get: Practice adapting your style using case studies Personal feedback from the instructor and peers Pre- and post-seminar assessments Tune-up materials to review what you’ve learned after the event And additional resources to maximize your training goals Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.

Seminar Number: 02295

(1207 reviews)

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Live Online
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Home>Course Topic>Conflict Management>Successfully Managing People

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude and commitment to shared goals

In-Person2 Day(s)
1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
Live Online2 Day(s)
1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU

Overview
How You Will Benefit
What You Will Cover
Outline
Reviews
Credits

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

Motivate every member of your team—even if they don’t share your values
Use positive and corrective feedback to turn problem employees around and maximize productivity
Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

Practice adapting your style using case studies
Personal feedback from the instructor and peers
Pre- and post-seminar assessments
Tune-up materials to review what you’ve learned after the event
And additional resources to maximize your training goals

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.

Master challenging situations with proven tools and techniques
Communicate with authenticity, clarity and precision
Flex your management and personal style for impactful work relationships
Tailor your approach to motivate and empower different types of people
Apply ethical leadership and set ethical standards throughout your work group
Recognize the role of values in managing and influencing people
Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

The Experience of Being a Manager in Today’s Organization

Recognizing how economic and social trends have changed the manager’s role
Defining “successfully managing people”
Discussing and illustrating specific challenges you face when motivating others in today’s organizations

Values, Ethical Leadership and Organizational Culture

Defining “values” and recognizing their source
Identifying ways in which values impact work life and productivity
Defining “ethics” and setting ethical standards for employees
Understanding your role in creating and sustaining the organization’s culture

Personal Styles: DiSC

Determining your own personal profile (disc profile)
Delving into the strengths and limitations of your disc profile
Using behavioral cues to determine others’ personal style
Gaining insight into how to more effectively work with other personal styles

Motivating Those You Manage

Distinguishing between pre-motivators, demotivators and motivators
Tailoring your motivational efforts to individual employees and situations
Applying motivational strategies when delegating responsibilities and/or tasks to an individual

Communication Skills for Managers

Using techniques of active listening to gain critical information
Effectively using positive and corrective feedback
Dealing with difficult employees

Emotional Intelligence

Describing the competencies of emotional intelligence
Assessing your own level of emotional intelligence
Developing a strategy for improving your emotional intelligence

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

Appreciate How the Role of Manager Has Changed in Today’s Organizations
Recognize the Role of Values in Managing People
Describe the Importance of Ethical Leadership
Identify How Your Organization’s and Workgroup’s Culture Shapes the Behavior of the People You Work With
Assess Your Management and Personal Style and Adjust It to Different Situations
Adopt the Approach Needed to Motivate Different Types of People
Communicate Effectively with Those You Manage
Apply the Principles of Emotional Intelligence to Achieve Greater Effectiveness
Use Feedback to Improve Performance and Manage Difficult Employees

Being a Manager in Today’s Organization

Recognize How Economic and Social Trends Have Changed the Manager’s Role
Define “Successfully Managing People”
Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organization

Organizational Culture and Ethical Leadership

Define “Values” and Recognize Their Source
Identify Ways in Which Values Impact Work Life and Productivity
Identify the Values Conflicts in Yourself, in Others, and in the Organization
Recognize How Values Inform an Organization’s Culture
Define “Ethics” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC^®

Determine Your Own Personal Profile (DiSC^® Profile)
Gain Insight in to the Strengths and Limitations of Your DiSC^® Profile
Use Behavioral Cues to Determine Others’ Personal Styles
Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

Define “Motivation” and Identify the Important Factors in Motivation and Employee Engagement
Understand Pre-Movitators, Motivators and Demotivators
Differentiate Between Motivation and Engagement
Tailor Your Motivational Efforts to Individuals and Situations
Employ Motivational Strategies to Delegate for Engagement

Delegation

Identify the Different Delegation Styles, and Recognize How and When to Use the Guidelines
Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
Effectively Deliver Corrective Feedback
Deal with Difficult Employees

Emotional Intelligence

Define “Emotional Intelligence”
Describe the Competencies of Emotional Intelligence
Develop a Strategy for Improving Your Emotional Intelligence
Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
Integrate Empathy to Promote Strong Relationships

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

1207 reviews

The entire course was engaging and the material/content extremely relevant.

Adriano D.

Controller

Industry: Manufacturing, Industrial Machinery & Equipment

Information provided was very well presented. Interaction with instructor was good.

Macrina O.

QA Supervisor

Industry: Membership Organization

The seminar provided great insight to myself and how to communicate with my team effectively.

Mary W.

STOCKROOM FORMAN

Industry: Manufacturing, Electronics

Great course, introduced some new information, let me know that I was doing a lot of things we discussed on how to be successful without ever being aware I was doing it.

Justin H.

Manager, Performance Test Services

Industry: Software

Learned a lot of new topics to use in my current management role; Instructor was very thorough, used a lot of examples, and made time to ensure participants were clear on each topic being taught

John S.

Technical Manager

Industry: Manufacturing

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Intermediate
Prerequisites: Managerial experience
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical - Communication & Marketing, Personal Development

In-Person Schedule

19 Sessions Available

Live Online Schedule

18 Sessions Available

$2,895.00 Non Members
$2,595.00 AMA Members
$2,478.00 GSA

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Date	Duration	State	City	Zip
2025-04-07 2025-04-08 Apr 7, 2025 - Apr 8, 2025	2 Days	NY	New York	10019 New York	Register Now
2025-04-23 2025-04-24 Apr 23, 2025 - Apr 24, 2025	2 Days	FL	St Pete Beach	33706 St Pete Beach	Register Now
2025-05-08 2025-05-09 May 8, 2025 - May 9, 2025	2 Days	CA	San Francisco	94103 San Francisco	Register Now
2025-05-19 2025-05-20 May 19, 2025 - May 20, 2025	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2025-06-05 2025-06-06 Jun 5, 2025 - Jun 6, 2025	2 Days	IL	Chicago	60601-5927 Chicago	Register Now
2025-06-24 2025-06-25 Jun 24, 2025 - Jun 25, 2025	2 Days	NY	New York	10019 New York	Register Now
2025-07-14 2025-07-15 Jul 14, 2025 - Jul 15, 2025	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2025-07-24 2025-07-25 Jul 24, 2025 - Jul 25, 2025	2 Days	MA	Boston	02110 Boston	Register Now
2025-08-14 2025-08-15 Aug 14, 2025 - Aug 15, 2025	2 Days	CA	San Francisco	94103 San Francisco	Register Now
2025-08-18 2025-08-19 Aug 18, 2025 - Aug 19, 2025	2 Days	FL	Lake Buena Vista / Orlando	32830 Lake Buena Vista / Orlando	Register Now
2025-09-04 2025-09-05 Sep 4, 2025 - Sep 5, 2025	2 Days	IL	Chicago	60601-5927 Chicago	Register Now
2025-09-11 2025-09-12 Sep 11, 2025 - Sep 12, 2025	2 Days	NY	New York	10019 New York	Register Now
2025-10-02 2025-10-03 Oct 2, 2025 - Oct 3, 2025	2 Days	TX	Houston	77001 Houston	Register Now
2025-10-23 2025-10-24 Oct 23, 2025 - Oct 24, 2025	2 Days	FL	St Petersburg	33316 St Petersburg	Register Now
2025-11-03 2025-11-04 Nov 3, 2025 - Nov 4, 2025	2 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2025-11-13 2025-11-14 Nov 13, 2025 - Nov 14, 2025	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2025-11-24 2025-11-25 Nov 24, 2025 - Nov 25, 2025	2 Days	NY	New York	10019 New York	Register Now
2025-12-04 2025-12-05 Dec 4, 2025 - Dec 5, 2025	2 Days	CA	Anaheim	92802 Anaheim	Register Now
2025-12-15 2025-12-16 Dec 15, 2025 - Dec 16, 2025	2 Days	IL	Chicago	60601-5927 Chicago	Register Now

$2,895.00 Non Members
$2,595.00 AMA Members
$2,478.00 GSA