workers-collab

Successfully Managing People

Move your team to higher performance

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation. You’ll learn how to: Motivate every member of your team—even if they don’t share your values Use positive and corrective feedback to turn problem employees around and maximize productivity Apply the most relevant conflict resolution style to eliminate friction You’ll also get: Practice adapting your style using case studies Personal feedback from the instructor and peers Pre- and post-seminar assessments Tune-up materials to review what you’ve learned after the event And additional resources to maximize your training goals  

Seminar Number: 02295

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Managers and individuals with management responsibilities whose success depends on managing people successfully through clear communication, a cooperative attitude, and commitment to shared goals.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDU
 
 

Are you ready to develop a high-performance team and get more done? Resolve team conflict using emotional intelligence and get more from your team by adapting your management style to every situation.

You’ll learn how to:

  • Motivate every member of your team—even if they don’t share your values
  • Use positive and corrective feedback to turn problem employees around and maximize productivity
  • Apply the most relevant conflict resolution style to eliminate friction

You’ll also get:

  • Practice adapting your style using case studies
  • Personal feedback from the instructor and peers
  • Pre- and post-seminar assessments
  • Tune-up materials to review what you’ve learned after the event
  • And additional resources to maximize your training goals

 

  • Master challenging situations with proven tools and techniques
  • Communicate with authenticity, clarity and precision
  • Flex your management and personal style for impactful work relationships
  • Tailor your approach to motivate and empower different types of people
  • Apply ethical leadership and set ethical standards throughout your work group
  • Recognize the role of values in managing and influencing people
  • Apply the principles of emotional intelligence to elevate you to a new level of effectiveness

The Experience of Being a Manager in Today’s Organization       

  • Recognizing how economic and social trends have changed the manager’s role
  • Defining “successfully managing people”
  • Discussing and illustrating specific challenges you face when motivating others in today’s organizations

Values, Ethical Leadership and Organizational Culture

  • Defining “values” and recognizing their source 
  •  Identifying ways in which values impact work life and productivity
  • Defining “ethics” and setting ethical standards for employees
  • Understanding your role in creating and sustaining the organization’s culture

Personal Styles: DiSC

  • Determining your own personal profile (disc profile)
  • Delving into the strengths and limitations of your disc profile
  • Using behavioral cues to determine others’ personal style
  • Gaining insight into how to more effectively work with other personal styles

Motivating Those You Manage

  • Distinguishing between pre-motivators, demotivators and motivators
  • Tailoring your motivational efforts to individual employees and situations
  • Applying motivational strategies when delegating responsibilities and/or tasks to an individual

Communication Skills for Managers

  • Using techniques of active listening to gain critical information
  • Effectively using positive and corrective feedback
  • Dealing with difficult employees

Emotional Intelligence

  • Describing the competencies of emotional intelligence
  • Assessing your own level of emotional intelligence
  • Developing a strategy for improving your emotional intelligence

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses, and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

The Experience of Being a Manager in Today’s Organization

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Define “Successfully Managing People”
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organizations

Values, Organizational Culture, and Ethical Leadership

  • Define “Values” and Recognize Their Source
  • Identify Ways in Which Values Impact Work Life and Productivity
  • Identify the Values Conflicts in Yourself, in Others, and in the Organization
  • Recognize How Values Inform an Organization’s Culture
  • Define “Ethics,” and Recognize the Manager’s Role in Setting Ethical Standards for Employees

Personal Styles: DiSC®

  • Determine Your Own Personal Profile (DiSC® Profile)
  • Gain Insight in to the Strengths and Limitations of Your DiSC® Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Gain Insight into How to More Effectively Work with Other Personal Styles

Motivating Those You Manage

  • Define Motivation and Identify the Important Factors in Motivation and Employee Engagement
  • Understand Pre-motivators, De-motivators, and Motivators
  • Differentiate Between Motivation and Engagement
  • Tailor Your Motivational Efforts to Individual Employees and Situations
  • Employ Motivational Strategies to Delegate for Engagement

Delegation

  • Identify the Different Delegation Styles and Recognize How and When to Use the Guidelines
  • Evaluate Employees and Situations, and Determine the Appropriate Delegation Style
  • Appreciate the Importance of Openness to Trying New Delegation Styles with Employees, as Appropriate

Communication Skills for Managers

  • Use Positive Feedback to Improve Employee Commitment and Strengthen the Team
  • Effectively Deliver Corrective Feedback
  • Deal with Difficult Employees

Emotional Intelligence

  • Define Emotional Intelligence
  • Describe the Competencies of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence
  • Manage and Adapt the Emotional Behaviors You Exhibit That Impact Your Leadership and the Team Environment
  • Integrate Empathy to Promote Strong Relationships
Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

  • Appreciate How the Role of Manager Has Changed in Modern Times
  • Explain the Role of Values in Managing People
  • Adopt the Approach Needed to Motivate Different People in Different Situations
  • Adjust Your Management and Personal Style to the Needs of Different Situations
  • Delegate Tasks in Ways That Develop Your People
  • Use Effective Feedback to Deal with Difficult People
  • More Effectively Resolve Conflict
  • Understand How Your Organization’s and Workgroup’s Cultures Shape the Behavior of the People You Work With
  • Develop a Strategy for Improving Your Emotional Intelligence
  • Describe How Ethics Tie into the Process of Adding Stakeholder Value
  • Develop a Specific Plan for Applying Workshop Learning to the Workplace

LESSON ONE

The Experience of Being a Manager

  • Recognize How Economic and Social Trends Have Changed the Manager’s Role
  • Identify the New Language That Reflects This Role
  • Define “Successfully Managing People” as Getting People to Do What They Are Supposed to Do
  • Discuss and Illustrate Specific Challenges You Face When Motivating Others in Today’s Organizations

Values

  • Identify the Source of Values
  • Describe How Values Impact Work Life
  • Describe How Values Can Have Productive and Unproductive Impact
  • Identify the Value Conflicts in Yourself and Others

Motivation

  • Identify What Motivates and Demotivates Employees
  • Describe How to Create an Atmosphere That Fosters Motivation, While Accounting for Individual Differences

LESSON TWO

Personal Styles—DiSC®

  • Determine Your Personal Profile (DiSC® Profile)
  • Identify the Strengths and Limitations of Your DiSC® Profile
  • Use Behavioral Cues to Determine Others’ Personal Styles
  • Describe How to More Effectively Work with Other Styles

Delegation

  • Identify Different Delegation Styles and How and When to Use Them
  • Evaluate Employees and Situations and Determine an Appropriate Delegation Style
  • Describe the Importance of Varying Your Delegation Styles

LESSON THREE

Listening, Giving Feedback, and Dealing with Difficult People

  • Use Techniques of Active Listening to Gain Information and to Recognize the Worth of Employees’ Perspectives
  • Use Positive and Corrective Feedback Effectively
  • Use Values Alignment as Appropriate When Dealing with Difficult Employees

Conflict

  • Identify Your Own Preferred Conflict Resolution Styles
  • Describe How to Productively Use Different Conflict Resolution Styles in Different Situations

Understanding Organizational Culture and Subculture

  • Describe the Impact of Organizational Culture and Subculture in Work Life
  • Explore the Assumptions That Impact Your Workgroup’s Thinking and Actions
  • Identify and Build on the Strengths of Your Workgroup’s Culture

LESSON FOUR

Emotional Intelligence

  • Describe the Competencies of Emotional Intelligence
  • Assess Your Level of Emotional Intelligence
  • Develop a Strategy for Improving Your Emotional Intelligence

Ethical Leadership

  • Tell Why Good Ethics Is Good Business
  • Identify Ethical Standards Appropriate to Your Work
  • Describe How Ethics Tie into the Process of Adding Stakeholder Value

Action Planning

  • Develop a Specific Plan for Applying Workshop Learning to the Workplace
  • Identify People Who Can Support Your Action Plans
  • Schedule Progress Reviews

 

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.


Recommended CPE Credit: 14 hours/Intermediate
Prerequisites: Managerial experience
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet-Based
Field of Study: Non-Technical - Communication, Personal Development

Classroom Schedule

49 Sessions Available

Online Schedule

5 Sessions Available

  • $2,545.00 Non Members
  • $2,295.00 AMA Members
  • $2,079.00 GSA
Date Duration State City Zip
  2019-05-20 2019-05-21 May 20, 2019 - May 21, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-05-30 2019-05-31 May 30, 2019 - May 31, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-06-05 2019-06-06 Jun 5, 2019 - Jun 6, 2019 2 Days TX Dallas 75001-3505 Dallas Register Now

  2019-06-12 2019-06-13 Jun 12, 2019 - Jun 13, 2019 2 Days MA Boston 02115-3155 Boston Register Now

  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days NY New York 10019 New York Register Now

  2019-06-19 2019-06-20 Jun 19, 2019 - Jun 20, 2019 2 Days CA Anaheim 92802-3513 Anaheim Register Now

  2019-06-24 2019-06-25 Jun 24, 2019 - Jun 25, 2019 2 Days OH Columbus 43085 Columbus Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-07-18 2019-07-19 Jul 18, 2019 - Jul 19, 2019 2 Days NY New York 10019 New York Register Now

  2019-07-25 2019-07-26 Jul 25, 2019 - Jul 26, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-07-25 2019-07-26 Jul 25, 2019 - Jul 26, 2019 2 Days TX Houston 77042-4559 Houston Register Now

  2019-07-29 2019-07-30 Jul 29, 2019 - Jul 30, 2019 2 Days NJ Princeton 08540 Princeton Register Now

  2019-08-05 2019-08-06 Aug 5, 2019 - Aug 6, 2019 2 Days CA Newport Beach 92660-6206 Newport Beach Register Now

  2019-08-08 2019-08-09 Aug 8, 2019 - Aug 9, 2019 2 Days NY New York 10019 New York Register Now

  2019-08-12 2019-08-13 Aug 12, 2019 - Aug 13, 2019 2 Days TN Nashville 37201 Nashville Register Now

  2019-08-15 2019-08-16 Aug 15, 2019 - Aug 16, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-09-05 2019-09-06 Sep 5, 2019 - Sep 6, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-05 2019-09-06 Sep 5, 2019 - Sep 6, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-09-12 2019-09-13 Sep 12, 2019 - Sep 13, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days TX Austin 73301 Austin Register Now

  2019-09-23 2019-09-24 Sep 23, 2019 - Sep 24, 2019 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2019-09-25 2019-09-26 Sep 25, 2019 - Sep 26, 2019 2 Days NV Las Vegas 88901 Las Vegas Register Now

  2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019 2 Days NY New York 10019 New York Register Now

  2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-10-17 2019-10-18 Oct 17, 2019 - Oct 18, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-10-21 2019-10-22 Oct 21, 2019 - Oct 22, 2019 2 Days OH Columbus 43085 Columbus Register Now

  2019-10-24 2019-10-25 Oct 24, 2019 - Oct 25, 2019 2 Days NJ Morristown 07747 Morristown Register Now

  2019-11-04 2019-11-05 Nov 4, 2019 - Nov 5, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days NY New York 10019 New York Register Now

  2019-11-11 2019-11-12 Nov 11, 2019 - Nov 12, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-11-18 2019-11-19 Nov 18, 2019 - Nov 19, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-11-25 2019-11-26 Nov 25, 2019 - Nov 26, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days TX Houston 77001 Houston Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days NY New York 10019 New York Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days CA Anaheim 92801 Anaheim Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2020-01-09 2020-01-10 Jan 9, 2020 - Jan 10, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-01-13 2020-01-14 Jan 13, 2020 - Jan 14, 2020 2 Days NY New York 10019 New York Register Now

  2020-02-05 2020-02-06 Feb 5, 2020 - Feb 6, 2020 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2020-02-06 2020-02-07 Feb 6, 2020 - Feb 7, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-02-10 2020-02-11 Feb 10, 2020 - Feb 11, 2020 2 Days NY New York 10019 New York Register Now

  2020-02-12 2020-02-13 Feb 12, 2020 - Feb 13, 2020 2 Days GA Atlanta 30309-7705 Atlanta Register Now

2545.00 $
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