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Making the Transition from Staff Member to Supervisor

Elevate your skills to a higher level of performance.

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Seminar Number: 02243

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Newly promoted supervisors with less than one year of experience in this position; process and production supervisors who want to enhance their effectiveness through supervisor training.

  •   Classroom2 Day(s)
    1.2 CEU
  •   Online4 Lesson(s)
    1.2 CEU
 

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time
  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Conducting a gap analysis to determine how to meet critical expectations Leveraging your behavioral style with the Personal Style (PSI) Assessment
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Managing employee performance and training your employees
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Applying techniques to delegate work to your team
  • Developing a delegation plan to use with team members
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

Learning Objectives

  • Establish Credibility as a New Supervisor with Your Boss, Peers, and Team

Members

  • Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
  • Utilize Management Strategies That Promote Effective Member Motivation, Performance Management, and Delegation
  • Improve Workplace Time Management and Conflict Resolution Effectiveness

Setting Yourself Up for Success

  • Distinguish Between the Roles of Individual Contributor and Supervisor
  • Describe the Three Phases of Change
  • Discuss the Challenges and Pitfalls for New Supervisors
  • Explain What Your Organization and Critical Stakeholders Expect of You in

Your New Role

  • Identify Short-Term Wins and Critical Issues to Be Addressed
  • Identify Expectations Versus Personal Development Needs

Leveraging Your Behavioral Style

  • Determine Your Leadership Characteristics
  • Identify Your Behavioral Style
  • Identify the Behavioral Styles of Others
  • Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
  • Identify Behavioral Styles for Bosses, Peers, and Staff Members
  • Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members

Managing Employee Performance

  • Set SMART Goals for Yourself and Others
  • Use a Five-Step Model to Train Your Employees
  • Deliver Feedback That Is Both Supportive and Corrective
  • Distinguish Employee’s Current Skills Versus Needed Skills

Managing Conflict

  • Differentiate Between Conflict and Disagreement
  • Acknowledge That Some Conflicts May Make a Positive Image
  • Describe Techniques and What to Say to Defuse a Conflict

Delegating Work to Your Team

  • Apply Effective Delegation Techniques
  • Assess Personal Barriers to Delegation
  • Develop a Delegation Plan to Use with Team Members

Managing Your Time

  • Describe the Time Priority Model for Time Management
  • Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others

High-Impact Action Planning

  • Identify Three High-Impact Action Items for Immediate Attention Back at Work
  • Develop a SMART Goals for Each of These Action Items

Download Extended Seminar Outline PDF

LESSON ONE (The Foundation)

Giving Feedback

  • Recognize What You Have to Let Go of, What You Have to Learn, and Develop Strategies for Doing So
  • Describe Three Phases of the Change Process
  • Identify the Greatest Challenges for New Supervisors, and the Pitfalls to Avoid
  • Determine What Your Boss, Employees, Peers, and Senior Management Expect from You in Your New Role

Setting Goals for Yourself

  • Set SMART Goals for Yourself and Others
  • Delegate Tasks with a Focus on Quality Standards
  • Assess What Tasks You Can Delegate and How

LESSON TWO (Personal Insights)

Defining Your Personal Behavioral Style

  • Identify Your Own Behavioral Style Preferences
  • Demonstrate the Best Way to Communicate with Bosses, Employees, or Peers Whose Style Preferences Differ from Yours
  • Build Better Working Relationships with Others By Identifying and Adjusting to Their Personal Behavioral Styles

Managing Your Time

  • Distinguish Urgent from Important
  • Use a Prioritizing Tool to Clarify Your Priorities
  • Practice Specific “Quick Hits” for Managing Time Effectively
  • Demonstrate Techniques for Protecting Your Time from Infringement By Others  

LESSON THREE (Guiding Performance)

  • Motivating Others
  • Explain What Motivates Others
  • Create a Motivating Environment

Understanding Adult Learning Styles

  • Describe Your Obligation to Train Your Employees
  • Meet the Needs of Visual, Auditory, and Kinesthetic Learning Styles
  • Demonstrate a Five-Step On-the-Job Training Model

LESSON FOUR (Continuous Growth)

Giving and Receiving Feedback

  • Describe the Criteria for Giving Effective Feedback
  • Deliver Both Supportive and Corrective Feedback Using the Instant Feedback Method
  • Demonstrate How to Receive Feedback Effectively

 Developing Legal Awareness

  • Identify the Basic Laws Governing All Aspects of the Performance Cycle
  • Discuss Your Obligation Under These Laws
  • Demonstrate Your Legal Awareness By Participating in an Activity

 

Download Extended Seminar Outline PDF

Live Online FAQs

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Classroom Schedule

42 Sessions Available

Online Schedule

6 Sessions Available

  • $2,195.00 Non Members
  • $1,995.00 AMA Members
  • $1,889.00 GSA
Date Duration State City Zip
  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days CA San Diego 92101-6114 San Diego Register Now

  2019-12-18 2019-12-19 Dec 18, 2019 - Dec 19, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2020-01-09 2020-01-10 Jan 9, 2020 - Jan 10, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-01-23 2020-01-24 Jan 23, 2020 - Jan 24, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-01-30 2020-01-31 Jan 30, 2020 - Jan 31, 2020 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2020-02-03 2020-02-04 Feb 3, 2020 - Feb 4, 2020 2 Days NY New York 10019 New York Register Now

  2020-02-06 2020-02-07 Feb 6, 2020 - Feb 7, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-02-10 2020-02-11 Feb 10, 2020 - Feb 11, 2020 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2020-02-10 2020-02-11 Feb 10, 2020 - Feb 11, 2020 2 Days CA Anaheim 92801 Anaheim Register Now

  2020-02-27 2020-02-28 Feb 27, 2020 - Feb 28, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-03-05 2020-03-06 Mar 5, 2020 - Mar 6, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-03-12 2020-03-13 Mar 12, 2020 - Mar 13, 2020 2 Days OH Columbus 43085 Columbus Register Now

  2020-03-16 2020-03-17 Mar 16, 2020 - Mar 17, 2020 2 Days NY New York 10019 New York Register Now

  2020-03-19 2020-03-20 Mar 19, 2020 - Mar 20, 2020 2 Days TX Dallas 75244 Dallas Register Now

  2020-04-01 2020-04-02 Apr 1, 2020 - Apr 2, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-04-06 2020-04-07 Apr 6, 2020 - Apr 7, 2020 2 Days MA Boston 02110-1817 Boston Register Now

  2020-04-13 2020-04-14 Apr 13, 2020 - Apr 14, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-04-16 2020-04-17 Apr 16, 2020 - Apr 17, 2020 2 Days NY New York 10019 New York Register Now

  2020-04-23 2020-04-24 Apr 23, 2020 - Apr 24, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-05-04 2020-05-05 May 4, 2020 - May 5, 2020 2 Days CA Anaheim 92801 Anaheim Register Now

  2020-05-07 2020-05-08 May 7, 2020 - May 8, 2020 2 Days TN Nashville 37201 Nashville Register Now

  2020-05-14 2020-05-15 May 14, 2020 - May 15, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-05-18 2020-05-19 May 18, 2020 - May 19, 2020 2 Days NY New York 10019 New York Register Now

  2020-06-04 2020-06-05 Jun 4, 2020 - Jun 5, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-06-08 2020-06-09 Jun 8, 2020 - Jun 9, 2020 2 Days NY New York 10019 New York Register Now

  2020-06-18 2020-06-19 Jun 18, 2020 - Jun 19, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-06-22 2020-06-23 Jun 22, 2020 - Jun 23, 2020 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2020-06-25 2020-06-26 Jun 25, 2020 - Jun 26, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-07-09 2020-07-10 Jul 9, 2020 - Jul 10, 2020 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2020-07-13 2020-07-14 Jul 13, 2020 - Jul 14, 2020 2 Days NY New York 10019 New York Register Now

  2020-07-13 2020-07-14 Jul 13, 2020 - Jul 14, 2020 2 Days CA San Diego 92101 San Diego Register Now

  2020-07-23 2020-07-24 Jul 23, 2020 - Jul 24, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-08-03 2020-08-04 Aug 3, 2020 - Aug 4, 2020 2 Days NY New York 10019 New York Register Now

  2020-08-06 2020-08-07 Aug 6, 2020 - Aug 7, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2020-08-10 2020-08-11 Aug 10, 2020 - Aug 11, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-08-13 2020-08-14 Aug 13, 2020 - Aug 14, 2020 2 Days TX Dallas 75001 Dallas Register Now

  2020-08-20 2020-08-21 Aug 20, 2020 - Aug 21, 2020 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2020-08-24 2020-08-25 Aug 24, 2020 - Aug 25, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-08-27 2020-08-28 Aug 27, 2020 - Aug 28, 2020 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2020-09-10 2020-09-11 Sep 10, 2020 - Sep 11, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-09-14 2020-09-15 Sep 14, 2020 - Sep 15, 2020 2 Days NY New York 10019 New York Register Now

  2020-09-17 2020-09-18 Sep 17, 2020 - Sep 18, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

2195.00 $
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