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Making the Transition from Staff Member to Supervisor

Elevate your skills to a higher level of performance.

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success. In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor. Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02243

5
(1077 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Who Should Attend

  • Newly promoted supervisors with less than one year of experience in this position
  • Process and production supervisors who want to enhance their effectiveness through supervisor training

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE
 

Feel empowered to hit the ground running with the skills learned in this course. Be ready to take on any task and bring your best self to the job, while adopting new habits that will quickly get you on the path to greater success.

In this high-impact, 2-day seminar, our faculty will help new supervisors like you avoid common pitfalls. Get the secrets and essential skills of managing people, from delivering corrective feedback and coaching to conflict resolution and delegation. With expertly guided hands-on practice, you’ll gain confidence and know-how you can use right away. You’ll also develop a personalized game plan mapping the steps to help you reap the rewards of being a new supervisor.

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Create a new game plan for growth
  • Let go of your former role and establish your credibility
  • Adjust your behavioral style to give yourself a winning edge
  • Use the instant feedback model to build a successful coaching relationship
  • Control your emotions and think strategically when dealing with conflicts
  • Be definite and decisive in managing and protecting your time
  • Setting yourself up for success
  • Making a change and letting go of your old role
  • Meeting the expectations of key stakeholders, including your boss, direct reports, senior management and former peers
  • Conducting a gap analysis to determine how to meet critical expectations
  • Leveraging your behavioral style with the Personal Style (PSI) Assessment
  • Flexing your personal style to build more effective relationships
  • Setting up goals to get you to the next level of performance
  • Managing employee performance and training your employees
  • Delivering supportive and corrective feedback to your employees
  • Managing conflict and disagreement with greater ease
  • Turning conflicts into positive change
  • Applying techniques to diffuse conflicts
  • Applying techniques to delegate work to your team
  • Developing a delegation plan to use with team members
  • Managing and protecting your time
  • Identifying three high-impact action items for immediate attention back at work

Learning Objectives

  • Establish Credibility as a New Supervisor with Your Boss, Peers, and Team Members
  • Leverage Behavioral Style to Improve Relationships with Your Boss, Peers, and Team Members
  • Utilize Management Strategies That Promote Effective Team Member Motivation, Performance Management, and Delegation
  • Improve Workplace Time Management and Conflict Resolution Effectiveness

Setting Yourself Up for Success

  • Distinguish Between the Roles of Individual Contributor and Supervisor
  • Describe the Three Phases of Change
  • Discuss the Challenges and Pitfalls for New Supervisors
  • Explain What Your Organization and Critical Stakeholders Expect of You in Your New Role
  • Identify Short-Term Wins and Critical Issues to Be Addressed
  • Identify Expectations Versus Personal Development Needs

Leveraging Your Behavioral Style

  • Determine Your Leadership Characteristics
  • Identify Your Behavioral Style
  • Identify the Behavioral Styles of Others
  • Distinguish Behavioral Clues That Identify a Person’s Behavioral Style
  • Identify Behavioral Styles for Bosses, Peers, and Staff Members
  • Develop Adapting Strategies to Interact Effectively with Bosses, Peers, and Staff Members

Managing Employee Performance

  • Set SMART Goals for Yourself and Others
  • Use a Five-Step Model to Train Your Employees
  • Deliver Feedback That Is Both Supportive and Corrective
  • Distinguish Employees’ Current Skills vs. Needed Skills

Managing Conflict

  • Differentiate Between Conflict and Disagreement
  • Acknowledge That Some Conflicts May Make a Positive Impact
  • Describe Techniques and What to Say to Defuse a Conflict

Delegating Work to Your Team

  • Apply Effective Delegation Techniques
  • Assess Personal Barriers to Delegation
  • Develop a Delegation Plan to Use with Team Members

Managing Your Time

  • Describe the Time Priority Model for Time Management
  • Identify Strategies to Manage Your Time Effectively and Protect One’s Time from Infringement by Others

High-Impact Action Planning

  • Identify Three High-Impact Action Items for Immediate Attention Back at Work
  • Develop a SMART Goal for Each of These Action Items

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

1077 reviews

 
Instructor was very engaging and moved at a good pace. The mix of group participation and discussion made the session very engaging.
5
   
The seminar touched on a bunch of key factors that will help me with my new role as a supervisor. This is a good class to take for any new supervisor or manager.
5
   
This was absolutely the most useful and engaging online class I have ever taken. The interaction was excellent, the instructor kept us all interested, and the participants were so diverse that it was a really excellent learning experience.
5
   
The instructor was extremely knowledgeable on the topic. The hands on learning format was very helpful and the program was well structured. I recommend the program to those who would like to sharpen their management skills.
5
   
Learned a lot about myself and how to deal with others in uncomfortable situations. Would highly recommend.
5
   

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Newly promoted supervisors with less than one year experience in this position
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Business Management & Organizational, Personal Development

In-Person Schedule

19 Sessions Available

Live Online Schedule

21 Sessions Available

  • $2,495.00 Non Members
  • $2,245.00 AMA Members
  • $2,126.00 GSA
Date Duration State City Zip
  2024-06-24 2024-06-25 Jun 24, 2024 - Jun 25, 2024 2 Days NY New York 10019 New York Register Now

  2024-07-18 2024-07-19 Jul 18, 2024 - Jul 19, 2024 2 Days TX Dallas 75001 Dallas Register Now

  2024-07-29 2024-07-30 Jul 29, 2024 - Jul 30, 2024 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2024-08-08 2024-08-09 Aug 8, 2024 - Aug 9, 2024 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2024-08-26 2024-08-27 Aug 26, 2024 - Aug 27, 2024 2 Days NY New York 10019 New York Register Now

  2024-09-05 2024-09-06 Sep 5, 2024 - Sep 6, 2024 2 Days IL Chicago 60601-5927 Chicago Register Now

  2024-09-19 2024-09-20 Sep 19, 2024 - Sep 20, 2024 2 Days CA San Francisco 94103 San Francisco Register Now

  2024-10-07 2024-10-08 Oct 7, 2024 - Oct 8, 2024 2 Days TX Houston 77001 Houston Register Now

  2024-10-24 2024-10-25 Oct 24, 2024 - Oct 25, 2024 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2024-11-12 2024-11-13 Nov 12, 2024 - Nov 13, 2024 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2024-11-25 2024-11-26 Nov 25, 2024 - Nov 26, 2024 2 Days NY New York 10019 New York Register Now

  2024-12-02 2024-12-03 Dec 2, 2024 - Dec 3, 2024 2 Days IL Chicago 60601-5927 Chicago Register Now

  2024-12-16 2024-12-17 Dec 16, 2024 - Dec 17, 2024 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-01-16 2025-01-17 Jan 16, 2025 - Jan 17, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-01-23 2025-01-24 Jan 23, 2025 - Jan 24, 2025 2 Days TX Dallas 75001 Dallas Register Now

  2025-01-30 2025-01-31 Jan 30, 2025 - Jan 31, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-02-20 2025-02-21 Feb 20, 2025 - Feb 21, 2025 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2025-02-27 2025-02-28 Feb 27, 2025 - Feb 28, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-03-17 2025-03-18 Mar 17, 2025 - Mar 18, 2025 2 Days MA Boston 02110 Boston Register Now

2495.00 $
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