Management Skills for New Managers

Successful managers get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership.

Take this course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.

• Boost your confidence level as a new manager
• Build skills to help your employees gain more competence
• Match your leadership style to your employees’ development needs
• Increase your flexibility and adaptability to lead a diverse workforce
• Develop a climate that fosters motivation and camaraderie
• Prepare to point the way for your team by providing clear vision and direction
• Equip employees with the resources they need to be effective
• Confidently help employees solve problems and overcome barriers

Seminar Frequently Asked Questions

Is this training good for first-time managers?

The AMA Management Skills for New Managers training is a great resource for both first-time managers and seasoned professionals who want to sharpen their skills . This course helps you to build and maintain the solid foundation of skills and behaviors you'll need to be an outstanding manager.

I’ve been a manager for 3 years. Is this course still appropriate for me?

Yes! Managers at any level can benefit from the key skills covered in this course. It’s always beneficial to step back from your day-to-day work and examine where you need a tune up.

Are there management tools that I can share with my team after the seminar?

Yes, every AMA seminar ensures that attendees leave with knowledge and skills that can be applied immediately back at work and shared with peers.

What specific managerial skills will this seminar help improve?

You’ll be able to practice several skills, from communication to delegation, as well as motivation and coaching. This course is designed to give you a comprehensive understanding of what it takes to be effective.

What type of credits or certifications can I earn with this seminar?

AMA is an approved provider of Continuing Education Units (CEUs) and related credits from professional associations worldwide, including Project Management Institute (PMI)®, the National Association of State Boards of Accountancy (NASBA) and Human Resource Certification Institute (HRCI), among many others. For more specific information on accreditation, visit the Credits section.

Can this seminar be delivered at my company’s location?

Yes. Many of our seminars can be tailored and delivered at any location of your choice. Visit our Corporate Training Materials section for more specific details.

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

• Practicing having effective and more frequent conversations with your direct reports
• Increasing your flexibility and adaptability to lead a diverse workforce
• Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

• Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
• A process for coaching behavioral challenges and conducting a delegation discussion
• A self-reflection worksheet on business ethics
• Performance alignment conversations
• An AMA digital asset on motivation and delegation
• A motivational climate worksheet

Defining Your Role as a Manager

• Identify Qualities Required for Effective Management
• Define Management
• Describe How Managers Provide Value
• Identify the Roles and Responsibilities Managers Perform
• Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

• Define the Goal of Performance Management
• Describe a Process for Effective Performance Management
• Identify the Challenges to Performance Management
• Demonstrate the Skills of Performance Management

Understanding and Appreciating Situational Leadership® II
“The Art of Influencing Others”

• Definition of Leadership as an Art of Influencing Others
• Examining the Three Skills of a Situational Leader
• Applying the Three Skills

Coaching for Performance

• Define Coaching
• Identify the Importance of Coaching
• Identify the Requirements for Effective Coaching
• Identify the Micro-skills of Effective Coaching
• Use a Process for Coaching Behavioral Challenges
• Use the AMA GUIDE to Plan and Manage a Coaching Discussion
• Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

• Identify the Manager’s Role in Employee Motivation
• Define Motivation
• Identify the Importance of a Motivational Climate
• Recognize Important Elements of the Motivational Process
• Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

• Identify the Types of Delegation That Managers Can Engage In
• Identify the Importance of, and the Barriers to, Effective Delegation
• Assess Your Current Delegation Practices
• Identify What Can—and Can’t—Be Delegated
• Describe the Phases of Effective Delegation
• Use a Process for Conducting a Delegation Discussion

Download Extended Seminar Outline PDF

LESSON ONE

• Identify the Qualities of Effective Management
• Identify Managers’ Roles and Responsibilities
• Describe the Steps of Effective Performance Management
• Use SMART Goals and Feedback for Managing Performance
• Conduct Performance Alignment Discussions

LESSON TWO

• Define Leadership Effectiveness
• Identify the Three Skills of a Situational Leader
• Describe Employee Development Levels, and Match the Appropriate Leadership Style

LESSON THREE

• Identify the Practices That Help to Build a Motivational Climate
• Describe the Process of Communication and the Barriers That Can Derail It
• Identify Communication Methods Available in Today’s Work Organizations and When Each Is Most Appropriate

LESSON FOUR

• Structure an Effective Delegation Conversation
• Describe Different Types of Coaching
• Use the Two-Minute Challenge for Coaching Discussions
• Use the AMA GUIDE to Managerial Coaching

Download Extended Seminar Outline PDF 

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