Management Skills for New Managers

Successful managers get things done. Learn the art of management that sets you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership.

Take this course to fill your skill gaps and get your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.

• Boost your confidence level as a new manager
• Build skills to help employees gain more competence
• Match your leadership style to your employees’ developmental needs 
• Develop a climate that fosters motivation and camaraderie
• Prepare to point the way for your team by providing clear vision and direction
• Equip employees with the resources they need to be effective
• Confidently help employees solve problems and overcome barriers

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

Understanding and Appreciating Situational Leadership II®
The Art of Influencing Others

• Developing your leadership style to gain commitment from your employees
• Matching your leadership style to your employees’ development needs

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

Defining Your Role as a Manager

• Identify Qualities Required for Effective Management
• Define Management
• Describe How Managers Provide Value
• Identify the Roles and Responsibilities Managers Perform
• Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

• Define the Goal of Performance Management
• Describe a Process for Effective Performance Management
• Identify the Challenges to Performance Management
• Demonstrate the Skills of Performance Management

Understanding and Appreciating Situational Leadership® II
“The Art of Influencing Others”

• Definition of Leadership as an Art of Influencing Others
• Examining the Three Skills of a Situational Leader
• Applying the Three Skills

Coaching for Performance

• Define Coaching
• Identify the Importance of Coaching
• Identify the Requirements for Effective Coaching
• Identify the Micro-skills of Effective Coaching
• Use a Process for Coaching Behavioral Challenges
• Use the AMA GUIDE to Plan and Manage a Coaching Discussion
• Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

• Identify the Manager’s Role in Employee Motivation
• Define Motivation
• Identify the Importance of a Motivational Climate
• Recognize Important Elements of the Motivational Process
• Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

• Identify the Types of Delegation That Managers Can Engage In
• Identify the Importance of, and the Barriers to, Effective Delegation
• Assess Your Current Delegation Practices
• Identify What Can—and Can’t—Be Delegated
• Describe the Phases of Effective Delegation
• Use a Process for Conducting a Delegation Discussion

LESSON ONE

• Identify the Qualities of Effective Management
• Identify Managers’ Roles and Responsibilities
• Describe the Steps of Effective Performance Management
• Use SMART Goals and Feedback for Managing Performance
• Conduct Performance Alignment Discussions

LESSON TWO

• Define Leadership Effectiveness
• Identify the Three Skills of a Situational Leader
• Describe Employee Development Levels, and Match the Appropriate Leadership Style

LESSON THREE

• Identify the Practices That Help to Build a Motivational Climate
• Describe the Process of Communication and the Barriers That Can Derail It
• Identify Communication Methods Available in Today’s Work Organizations and When Each Is Most Appropriate

LESSON FOUR

• Structure an Effective Delegation Conversation
• Describe Different Types of Coaching
• Use the Two-Minute Challenge for Coaching Discussions
• Use the AMA GUIDE to Managerial Coaching