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Management Skills for New Managers

Gain the core management skills you need to succeed!

Successful managers get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership. Take this course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager. Receive a FREE Manager's Toolkit when you register for this seminar.  Click here to learn more.

Seminar Number: 02238

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Managers with one to three years of experience who are seeking additional management training.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDU
 

Successful managers get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership.

Take this course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.

Receive a FREE Manager's Toolkit when you register for this seminar. Click here to learn more.
  • Boost your confidence level as a new manager
  • Skillfully manage your co-located and virtual team
  • Shift gears, deal with change and make decisions with more ease
  • Match your leadership style to your employees’ development needs
  • Increase your flexibility and adaptability to lead a diverse workforce
  • Develop a climate that fosters motivation and camaraderie
  • Provide clear vision and direction for your employees
  • Equip your team with the resources they need to be effective
  • Confidently help employees solve problems and overcome barriers

Seminar Frequently Asked Questions

Is this training good for first-time managers?

The AMA Management Skills for New Managers training is a great resource for both first-time managers and seasoned professionals who want to sharpen their skills . This course helps you to build and maintain the solid foundation of skills and behaviors you'll need to be an outstanding manager.

I’ve been a manager for 3 years. Is this course still appropriate for me?

Yes! Managers at any level can benefit from the key skills covered in this course. It’s always beneficial to step back from your day-to-day work and examine where you need a tune up.

Are there management tools that I can share with my team after the seminar?

Yes, every AMA seminar ensures that attendees leave with knowledge and skills that can be applied immediately back at work and shared with peers.

What specific managerial skills will this seminar help improve?

You’ll be able to practice several skills, from communication to delegation, as well as motivation and coaching. This course is designed to give you a comprehensive understanding of what it takes to be effective.

What type of credits or certifications can I earn with this seminar?

AMA is an approved provider of Continuing Education Units (CEUs) and related credits from professional associations worldwide, including Project Management Institute (PMI)®, the National Association of State Boards of Accountancy (NASBA) and Human Resource Certification Institute (HRCI), among many others. For more specific information on accreditation, visit the Credits section.

Can this seminar be delivered at my company’s location?

Yes. Many of our seminars can be tailored and delivered at any location of your choice. Visit our Corporate Training Materials section for more specific details.

Your Role as Manager

  • Discovering the qualities and abilities required for effective management
  • Identifying the roles and responsibilities managers perform
  • Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

  • Defining the goal of performance management
  • Identifying the process and challenges
  • Practicing the skills of performance management
  • Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

  • Practicing having effective and more frequent conversations with your direct reports
  • Increasing your flexibility and adaptability to lead a diverse workforce
  • Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

  • Identifying the importance of and requirements for coaching
  • Learning the micro-skills of effective coaching
  • Confronting problem behaviors in a tactful manner
  • Using the AMA Guide to manage a coaching discussion
  • Differentiating between coaching and disciplining

Building a Motivational Climate

  • Recognizing the manager’s role in employee motivation
  • Exploring important elements of the motivational process
  • Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

  • Describing the types of delegation that managers can engage in
  • Assessing your current delegation practices and their challenges
  • Recognizing what can and can’t be delegated
  • Describing the phases of effective delegation
  • Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

  • Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
  • A process for coaching behavioral challenges and conducting a delegation discussion
  • A self-reflection worksheet on business ethics
  • Performance alignment conversations
  • An AMA digital asset on motivation and delegation
  • A motivational climate worksheet

Defining Your Role as a Manager

  • Identify Qualities Required for Effective Management
  • Define Management
  • Describe How Managers Provide Value
  • Identify the Roles and Responsibilities Managers Perform
  • Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

  • Define the Goal of Performance Management
  • Describe a Process for Effective Performance Management
  • Identify the Challenges to Performance Management
  • Demonstrate the Skills of Performance Management

SLII ® - Concepts

  • Practice Having Effective and More Frequent Conversations with Your Direct Reports
  • Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
  • Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks

Coaching for Performance

  • Define Coaching
  • Identify the Importance of Coaching
  • Identify the Requirements for Effective Coaching
  • Identify the Micro-skills of Effective Coaching
  • Use a Process for Coaching Behavioral Challenges
  • Use the AMA GUIDE to Plan and Manage a Coaching Discussion
  • Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

  • Identify the Manager’s Role in Employee Motivation
  • Define Motivation • Identify the Importance of a Motivational Climate
  • Recognize Important Elements of the Motivational Process
  • Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

  • Identify the Types of Delegation That Managers Can Engage In
  • Identify the Importance of, and the Barriers to, Effective Delegation
  • Assess Your Current Delegation Practices
  • Identify What Can—and Can’t—Be Delegated
  • Describe the Phases of Effective Delegation
  • Use a Process for Conducting a Delegation Discussion

Download Extended Seminar Outline PDF

LESSON ONE

Your Role as Manager

  • Embody the qualities of an effective manager: technical skills, quality of thinking, interpersonal mastery
  • Identify managers’ roles and responsibilities to provide value and achieve the right results through and with others
  • Know the contextual issues and challenges managers face in today’s work environment

Continuous Performance Management (CPM)

  • Define the goal of performance management
  • Understand the benefits of CPM
  • Identify the CPM process and key steps, including giving instant and corrective feedback
  • Manage continuous performance remotely
  • Demonstrate the skills of performance management

LESSON TWO

SLII® Concepts

  • Speak a new language of leadership
  • Learn and practice three new leadership skills to develop people and partner for performance
  • Practice having effective and more frequent conversations with the people you lead (and influence)
  • Provide the right amount of direction and support for your team members to complete their goals/tasks so they can thrive
  • Increase your flexibility and adaptability to lead a diverse workforce

LESSON THREE

Building a Motivational Climate

  • Define motivation, engagement and motivational issues
  • Understand the motivational process
  • Know the core factors that contribute to a highly motivating workplace
  • Motivate from a distance

Managerial Communication

  • Define communication efficiency vs. communication effectiveness
  • Review four core types of managerial conversations
  • Practice effective listening skills
  • Choose the best communication channels to achieve your goals

LESSON FOUR

Delegation

  • Define delegation and key delegation types
  • Understand the delegation process and must-have conversations
  • Practice delegating: preparing and assigning
  • Adopt virtual delegation best practices

Coaching

  • Define coaching
  • Acquire the “right” mindset and effective micro-skills to be effective
  • Get the know-how to create high-trust relationships
  • Learn a process for coaching behavioral challenges
  • Practice confronting problem behaviors
  • Use the “AMA Guide to Coaching” to plan and manage a coaching discussion

Download Extended Seminar Outline PDF

Live Online FAQs

 

 

 

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Managers with one to three years of experience
Advance Preparation: Online pre- and post-assessment
Delivery Method: Group Live/Group Internet-based
Field of Study: Non-Technical – Communication, Business Management & Organization, Personal Development

Classroom Schedule

51 Sessions Available

Online Schedule

26 Sessions Available

  • $2,545.00 Non Members
  • $2,295.00 AMA Members
  • $2,174.00 GSA
Date Duration State City Zip
  2020-12-16 2020-12-17 Dec 16, 2020 - Dec 17, 2020 2 Days NJ Morristown 07960 Morristown Register Now

  2021-01-13 2021-01-14 Jan 13, 2021 - Jan 14, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-01-14 2021-01-15 Jan 14, 2021 - Jan 15, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-01-20 2021-01-21 Jan 20, 2021 - Jan 21, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-01-21 2021-01-22 Jan 21, 2021 - Jan 22, 2021 2 Days TX Austin 78701 Austin Register Now

  2021-01-25 2021-01-26 Jan 25, 2021 - Jan 26, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-02-03 2021-02-04 Feb 3, 2021 - Feb 4, 2021 2 Days NY New York 10019 New York Register Now

  2021-02-04 2021-02-05 Feb 4, 2021 - Feb 5, 2021 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2021-02-08 2021-02-09 Feb 8, 2021 - Feb 9, 2021 2 Days TX Houston 77001 Houston Register Now

  2021-02-10 2021-02-11 Feb 10, 2021 - Feb 11, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-02-11 2021-02-12 Feb 11, 2021 - Feb 12, 2021 2 Days MA Boston 02110 Boston Register Now

  2021-02-17 2021-02-18 Feb 17, 2021 - Feb 18, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-02-17 2021-02-18 Feb 17, 2021 - Feb 18, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-02-25 2021-02-26 Feb 25, 2021 - Feb 26, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-02-25 2021-02-26 Feb 25, 2021 - Feb 26, 2021 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2021-03-01 2021-03-02 Mar 1, 2021 - Mar 2, 2021 2 Days FL St Pete Beach 33706 St Pete Beach Register Now

  2021-03-04 2021-03-05 Mar 4, 2021 - Mar 5, 2021 2 Days NY New York 10019 New York Register Now

  2021-03-08 2021-03-09 Mar 8, 2021 - Mar 9, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-03-08 2021-03-09 Mar 8, 2021 - Mar 9, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-03-10 2021-03-11 Mar 10, 2021 - Mar 11, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-03-15 2021-03-16 Mar 15, 2021 - Mar 16, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-03-24 2021-03-25 Mar 24, 2021 - Mar 25, 2021 2 Days TX Dallas 75001 Dallas Register Now

  2021-03-25 2021-03-26 Mar 25, 2021 - Mar 26, 2021 2 Days NJ Princeton 08541 Princeton Register Now

  2021-03-29 2021-03-30 Mar 29, 2021 - Mar 30, 2021 2 Days MA Boston 02110 Boston Register Now

  2021-04-05 2021-04-06 Apr 5, 2021 - Apr 6, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-04-06 2021-04-07 Apr 6, 2021 - Apr 7, 2021 2 Days NY New York 10019 New York Register Now

  2021-04-08 2021-04-09 Apr 8, 2021 - Apr 9, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-04-12 2021-04-13 Apr 12, 2021 - Apr 13, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-04-15 2021-04-16 Apr 15, 2021 - Apr 16, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-04-15 2021-04-16 Apr 15, 2021 - Apr 16, 2021 2 Days OH Columbus 43235 Columbus Register Now

  2021-04-19 2021-04-20 Apr 19, 2021 - Apr 20, 2021 2 Days TX Houston 77001 Houston Register Now

  2021-04-22 2021-04-23 Apr 22, 2021 - Apr 23, 2021 2 Days CO Denver 80002 Denver Register Now

  2021-04-29 2021-04-30 Apr 29, 2021 - Apr 30, 2021 2 Days NJ Morristown 07960 Morristown Register Now

  2021-05-03 2021-05-04 May 3, 2021 - May 4, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-05-04 2021-05-05 May 4, 2021 - May 5, 2021 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2021-05-06 2021-05-07 May 6, 2021 - May 7, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-05-06 2021-05-07 May 6, 2021 - May 7, 2021 2 Days NC Durham 27703 Durham Register Now

  2021-05-10 2021-05-11 May 10, 2021 - May 11, 2021 2 Days MA Boston 02110 Boston Register Now

  2021-05-13 2021-05-14 May 13, 2021 - May 14, 2021 2 Days NY New York 10019 New York Register Now

  2021-05-13 2021-05-14 May 13, 2021 - May 14, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-05-17 2021-05-18 May 17, 2021 - May 18, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-05-24 2021-05-25 May 24, 2021 - May 25, 2021 2 Days TX Dallas 75001 Dallas Register Now

  2021-06-03 2021-06-04 Jun 3, 2021 - Jun 4, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-06-03 2021-06-04 Jun 3, 2021 - Jun 4, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-06-07 2021-06-08 Jun 7, 2021 - Jun 8, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-06-08 2021-06-09 Jun 8, 2021 - Jun 9, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-06-14 2021-06-15 Jun 14, 2021 - Jun 15, 2021 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2021-06-16 2021-06-17 Jun 16, 2021 - Jun 17, 2021 2 Days TX Houston 77001 Houston Register Now

  2021-06-21 2021-06-22 Jun 21, 2021 - Jun 22, 2021 2 Days PA Pittsburgh 15219 Pittsburgh Register Now

  2021-06-24 2021-06-25 Jun 24, 2021 - Jun 25, 2021 2 Days WA Seattle 98101 Seattle Register Now

  2021-06-28 2021-06-29 Jun 28, 2021 - Jun 29, 2021 2 Days NY New York 10019 New York Register Now

2545.00 $
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