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Management Skills for New Managers

Winging it won’t work forever. Build the core management skills you can’t live without.

Successful managers consistently get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and collaboration. Take this top-rated course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to give and receive real-time feedback as you practice your new skills. You’ll return to work with the knowledge, insights and practical strategies to help you effectively manage a high-performing team.

Seminar Number: 02238

5
(2648 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Management and Supervisory Skills>Management Skills for New Managers

Who Should Attend

Managers with one to three years of experience who want to build the most effective management foundation to be more confident, successful and productive.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDU, 12 PMU
 
 

Successful managers consistently get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and collaboration.

Take this top-rated course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to give and receive real-time feedback as you practice your new skills. You’ll return to work with the knowledge, insights and practical strategies to help you effectively manage a high-performing team.

  • Build and boost your confidence level as a new manager
  • Skillfully manage your co-located, virtual and hybrid employees with ease
  • Effectively pivot, embrace change and clearly communicate decisions to others
  • Give constructive feedback that your team members can hear and act upon
  • Build a climate that fosters collaboration, motivation and camaraderie
  • Develop accountability and equip your team with the right resources to be effective
  • Provide clear vision and direction for your employees
  • Confidently help your team solve problems and overcome barriers
  • Become the manager your boss can rely on to produce valuable results

The Role of the Manager

  • Identify qualities required for effective management
  • Reflect on the range of roles today’s managers perform
  • Reflect on how you fulfill your role and areas for development

Effective Communication and Feedback

  • Use self-awareness and emotional intelligence in managerial communication
  • Articulate clear and succinct written and spoken managerial messages
  • Build verbal, vocal, and body language competence for trust and coherence
  • Leverage effective feedback throughout the organization

Coaching and Delegating

  • Define coaching as a tool for employee growth and development
  • Identify the micro-skills of effective coaching
  • Use the AMA GUIDE to plan and conduct a coaching discussion
  • Identify the steps for effective delegation
  • Prepare and conduct a delegation discussion

Continuous Performance Management and Development

  • Define continuous performance management
  • Describe the performance management cycle
  • Identify common challenges and benefits of continuous performance management
  • Practice the skills of continuous performance management

Teambuilding and Collaborating for Success

  • Determine the difference between a team and a group
  • Apply tools to create high-performance teams
  • Develop and use agreements to improve team health
  • Describe the principles of effective collaboration
  • Recognize the value of collaboration on individual, team, and organizational results
  • Develop accountability among teams collaborating on projects and tasks

Motivating Others to Align and Support Organizational Culture

  • Describe elements of a team’s culture and their importance
  • Identify the manager’s role in employee motivation
  • Describe the importance of motivation as a culture driver
  • Recognize elements of the motivational process.
  • Build a motivational climate for your team

Learning Objectives

  • Recognize the Increasingly Complex role of Today’s Manager
  • Apply Effective Communication and Feedback Skills
  • Use Coaching and Delegation for Employee Development
  • Understand the Performance Management Cycle and Its Role in Employee Development
  • Build a High-Performing Team
  • Successfully Collaborate Across the Organization
  • Motivate others to Align and Support Organizational Culture

The Role of the Manager

  • Identify Qualities Required for Effective Management
  • Reflect on the Range of Roles Today’s Managers Perform
  • Reflect on How You Fulfill Your Role and Areas for Development

Effective Communication and Feedback

  • Use Self-Awareness and Emotional Intelligence in Managerial Communication
  • Articulate Clear and Succinct Written and Spoken Managerial Messages
  • Build Verbal, Vocal, and Body Language Competence for Trust and Coherence
  • Leverage Effective Feedback Throughout the Organization

Coaching and Delegating

  • Define Coaching as a Tool for Employee Growth and Development
  • Identify the Micro-Skills of Effective Coaching
  • Use the AMA GUIDE to Plan and Conduct a Coaching Discussion
  • Identify the steps for effective delegation
  • Prepare and conduct a delegation discussion

Continuous Performance Management and Development

  • Define Continuous Performance Management
  • Describe the Performance Management Cycle
  • Identify Common Challenges and Benefits of Continuous Performance Management
  • Practice the Skills of Continuous Performance Management

Teambuilding and Collaborating for Success

  • Determine the Difference Between a Team and a Group
  • Apply Tools to Create High-Performance Teams
  • Develop and Use Agreements to Improve Team Health
  • Describe the Principles of Effective Collaboration
  • Recognize the Value of Collaboration on Individual, Team, and Organizational Results
  • Develop Accountability Among Teams Collaborating on Projects and Tasks

Motivating Others to Align and Support Culture

  • Describe Elements of a Team’s Culture and Their Importance
  • Identify the Manager’s Role in Employee Motivation
  • Describe the Importance of Motivation as a Culture Driver
  • Recognize Elements of the Motivational Process
  • Build a Motivational Climate for Your Team

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

2648 reviews

 
This course presented great formulaic approaches to communication, coaching, delegation, direct-report task diagnosing, management skill application, and motivation. The skills I learned will be useful for years to come and will serve my staff tremendously!
5
David F.
 
Deputy Director Of Emergency Management
 
Industry: Local Government
The tools that were reviewed and provided will be a valuable reference going forward.
5
Sharon S.
 
SENIOR MANAGER
 
Industry: Manufacturing, Food & Beverage
I think this course is of benefit to any manager, newly made or otherwise. It provided an understanding of what influences our interactions and how to make those interactions with direct reports more useful, more collaborative and more focused on development both to the benefit of the manager and the employee.
5
Tamara N.
 
Claims Supervisor, Liability Claims Clerks
 
Industry: Insurance
The instructor was very professional and courteous. The class was very engaging and I enjoyed the open discussion setting. I learned a lot about identifying different management styles and how to adapt to different peoples personalities. Very beneficial and applicable.
5
Andrew F.
 
Flight Operator
 
Industry: Manufacturing
I enjoyed refreshing, fine-tuning and expanding my management knowledge & skills.The methodical approach shared will help me tackle management tasks with a more balanced approach growing my staff with openness and better communication for the good of the organization.
5
Nancy B.
 
Sr. Associate, Scholarship Operations
 
Industry: Organizations

This course is valid for 12 PMUs.

HRCI. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

SHRM logo.

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle 12 Business Accumen PDUs
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

National Association of State Boards of Accountancy (NASBA)

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advanced Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet Based
Field of Study: Technical - Management Services

In-Person Schedule

42 Sessions Available

Live Online Schedule

25 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,390.00 GSA
Date Duration State City Zip
  2025-05-20 2025-05-21 May 20, 2025 - May 21, 2025 2 Days NY New York 10019 New York Register Now

  2025-06-05 2025-06-06 Jun 5, 2025 - Jun 6, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-06-11 2025-06-12 Jun 11, 2025 - Jun 12, 2025 2 Days TX Dallas 75202 Dallas Register Now

  2025-06-23 2025-06-24 Jun 23, 2025 - Jun 24, 2025 2 Days NY New York 10019 New York Register Now

  2025-06-23 2025-06-24 Jun 23, 2025 - Jun 24, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-07-10 2025-07-11 Jul 10, 2025 - Jul 11, 2025 2 Days NY New York 10019 New York Register Now

  2025-07-14 2025-07-15 Jul 14, 2025 - Jul 15, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-07-17 2025-07-18 Jul 17, 2025 - Jul 18, 2025 2 Days MA Boston 02110 Boston Register Now

  2025-07-21 2025-07-22 Jul 21, 2025 - Jul 22, 2025 2 Days CO Denver 80002 Denver Register Now

  2025-07-30 2025-07-31 Jul 30, 2025 - Jul 31, 2025 2 Days FL Fort Lauderdale 33301 Fort Lauderdale Register Now

  2025-08-04 2025-08-05 Aug 4, 2025 - Aug 5, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-08-07 2025-08-08 Aug 7, 2025 - Aug 8, 2025 2 Days NY New York 10019 New York Register Now

  2025-08-11 2025-08-12 Aug 11, 2025 - Aug 12, 2025 2 Days TX Dallas 75001 Dallas Register Now

  2025-08-19 2025-08-20 Aug 19, 2025 - Aug 20, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-08-25 2025-08-26 Aug 25, 2025 - Aug 26, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-09-08 2025-09-09 Sep 8, 2025 - Sep 9, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-09-11 2025-09-12 Sep 11, 2025 - Sep 12, 2025 2 Days TX Houston 77001 Houston Register Now

  2025-09-17 2025-09-18 Sep 17, 2025 - Sep 18, 2025 2 Days NY New York 10019 New York Register Now

  2025-09-22 2025-09-23 Sep 22, 2025 - Sep 23, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-09-29 2025-09-30 Sep 29, 2025 - Sep 30, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-10-02 2025-10-03 Oct 2, 2025 - Oct 3, 2025 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2025-10-14 2025-10-15 Oct 14, 2025 - Oct 15, 2025 2 Days WA Seattle 98101 Seattle Register Now

  2025-10-21 2025-10-22 Oct 21, 2025 - Oct 22, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-10-23 2025-10-24 Oct 23, 2025 - Oct 24, 2025 2 Days NY New York 10019 New York Register Now

  2025-10-27 2025-10-28 Oct 27, 2025 - Oct 28, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-11-05 2025-11-06 Nov 5, 2025 - Nov 6, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-11-06 2025-11-07 Nov 6, 2025 - Nov 7, 2025 2 Days CA Anaheim 92802 Anaheim Register Now

  2025-11-11 2025-11-12 Nov 11, 2025 - Nov 12, 2025 2 Days MA Boston 02110 Boston Register Now

  2025-11-13 2025-11-14 Nov 13, 2025 - Nov 14, 2025 2 Days TX Dallas 75001 Dallas Register Now

  2025-11-24 2025-11-25 Nov 24, 2025 - Nov 25, 2025 2 Days NY New York 10019 New York Register Now

  2025-12-04 2025-12-05 Dec 4, 2025 - Dec 5, 2025 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2025-12-08 2025-12-09 Dec 8, 2025 - Dec 9, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-12-11 2025-12-12 Dec 11, 2025 - Dec 12, 2025 2 Days IL Chicago 60601-5927 Chicago Register Now

  2025-12-15 2025-12-16 Dec 15, 2025 - Dec 16, 2025 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2025-12-15 2025-12-16 Dec 15, 2025 - Dec 16, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-12-16 2025-12-17 Dec 16, 2025 - Dec 17, 2025 2 Days NY New York 10019 New York Register Now

  2026-01-08 2026-01-09 Jan 8, 2026 - Jan 9, 2026 2 Days NY New York 10019 New York Register Now

  2026-01-15 2026-01-16 Jan 15, 2026 - Jan 16, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-01-29 2026-01-30 Jan 29, 2026 - Jan 30, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-02-04 2026-02-05 Feb 4, 2026 - Feb 5, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-02-05 2026-02-06 Feb 5, 2026 - Feb 6, 2026 2 Days TX Houston 77001 Houston Register Now

  2026-02-09 2026-02-10 Feb 9, 2026 - Feb 10, 2026 2 Days NY New York 10019 New York Register Now

This course presented great formulaic approaches to communication, coaching, delegation, direct-report task diagnosing, management skill application, and motivation. The skills I learned will be useful for years to come and will serve my staff tremendously!
5
David F.
 
Deputy Director Of Emergency Management
 
Industry: Local Government
The tools that were reviewed and provided will be a valuable reference going forward.
5
Sharon S.
 
SENIOR MANAGER
 
Industry: Manufacturing, Food & Beverage
I think this course is of benefit to any manager, newly made or otherwise. It provided an understanding of what influences our interactions and how to make those interactions with direct reports more useful, more collaborative and more focused on development both to the benefit of the manager and the employee.
5
Tamara N.
 
Claims Supervisor, Liability Claims Clerks
 
Industry: Insurance
The instructor was very professional and courteous. The class was very engaging and I enjoyed the open discussion setting. I learned a lot about identifying different management styles and how to adapt to different peoples personalities. Very beneficial and applicable.
5
Andrew F.
 
Flight Operator
 
Industry: Manufacturing
I enjoyed refreshing, fine-tuning and expanding my management knowledge & skills.The methodical approach shared will help me tackle management tasks with a more balanced approach growing my staff with openness and better communication for the good of the organization.
5
Nancy B.
 
Sr. Associate, Scholarship Operations
 
Industry: Organizations
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