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Management Skills for New Managers

Gain the core management skills you need to succeed!

Successful managers get things done. Learn the art of management that sets you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership. Take this course to fill your skill gaps and get your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager. W - Special Sessions for Women

Seminar Number: 02238

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Managers with one to three years of experience who are seeking additional management training.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDU
 
 

Successful managers get things done. Learn the art of management that sets you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership.

Take this course to fill your skill gaps and get your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.


W - Special Sessions for Women

  • Boost your confidence level as a new manager
  • Build skills to help employees gain more competence
  • Match your leadership style to your employees’ developmental needs 
  • Develop a climate that fosters motivation and camaraderie
  • Prepare to point the way for your team by providing clear vision and direction
  • Equip employees with the resources they need to be effective
  • Confidently help employees solve problems and overcome barriers

Your Role as Manager

  • Discovering the qualities and abilities required for effective management
  • Identifying the roles and responsibilities managers perform
  • Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

  • Defining the goal of performance management
  • Identifying the process and challenges
  • Practicing the skills of performance management
  • Conducting a self-audit on performance management

Understanding and Appreciating Situational Leadership II®

  • Identifying the importance of and requirements for coaching
  • Learning the micro-skills of effective coaching
  • Confronting problem behaviors in a tactful manner
  • Using the AMA Guide to manage a coaching discussion
  • Differentiating between coaching and disciplining

Building a Motivational Climate

  • Recognizing the manager’s role in employee motivation
  • Exploring important elements of the motivational process
  • Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

  • Describing the types of delegation that managers can engage in
  • Assessing your current delegation practices and their challenges
  • Recognizing what can and can’t be delegated
  • Describing the phases of effective delegation
  • Practicing delegation discussion

Special Feature

Real-world examples. Techniques and tools learned throughout this seminar are based on actual day-to-day interactions between managers and direct reports.

See Ken Blanchard’s Situational Leadership® II (SLII)—a model for developing people and a way for leaders to help their employees become self-reliant achievers. To be truly effective, leaders’ styles must adapt to the skills and commitment of the people they want to influence. With some people, managers have to provide a great deal of direction. With others, encouragement and appreciation trigger the best results. Still others deliver their best when allowed to take the ball and run with it. Situational Leadership® II helps managers become more flexible and responsive to their employees’ needs.

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Additional Takeaways: 

  • Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
  • A process for coaching behavioral challenges
  • A process for conducting a delegation discussion
  • A self-reflection worksheet on business ethics
  • Performance alignment conversations
  • An AMA digital asset on motivation
  • A motivational climate worksheet
  • An AMA digital asset on the process of delegation

Defining Your Role as a Manager

  • Identify Qualities Required for Effective Management
  • Define Management
  • Describe How Managers Provide Value
  • Identify the Roles and Responsibilities Managers Perform
  • Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

  • Define the Goal of Performance Management
  • Describe a Process for Effective Performance Management
  • Identify the Challenges to Performance Management
  • Demonstrate the Skills of Performance Management

Understanding and Appreciating Situational Leadership® II
“The Art of Influencing Others”

  • Definition of Leadership as an Art of Influencing Others
  • Examining the Three Skills of a Situational Leader
  • Applying the Three Skills

Coaching for Performance

  • Define Coaching
  • Identify the Importance of Coaching
  • Identify the Requirements for Effective Coaching
  • Identify the Micro-skills of Effective Coaching
  • Use a Process for Coaching Behavioral Challenges
  • Use the AMA GUIDE to Plan and Manage a Coaching Discussion
  • Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

  • Identify the Manager’s Role in Employee Motivation
  • Define Motivation
  • Identify the Importance of a Motivational Climate
  • Recognize Important Elements of the Motivational Process
  • Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

  • Identify the Types of Delegation That Managers Can Engage In
  • Identify the Importance of, and the Barriers to, Effective Delegation
  • Assess Your Current Delegation Practices
  • Identify What Can—and Can’t—Be Delegated
  • Describe the Phases of Effective Delegation
  • Use a Process for Conducting a Delegation Discussion
Download Extended Seminar Outline PDF

Defining Your Role as a Manager

  • Identify Qualities Required for Effective Management
  • Define Management
  • Describe How Managers Provide Value
  • Identify the Roles and Responsibilities Managers Perform
  • Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

  • Define the Goal of Performance Management
  • Describe a Process for Effective Performance Management
  • Identify the Challenges to Performance Management
  • Demonstrate the Skills of Performance Management

Understanding and Appreciating Situational Leadership® II
“The Art of Influencing Others”

  • Definition of Leadership as an Art of Influencing Others
  • Examining the Three Skills of a Situational Leader
  • Applying the Three Skills

Coaching for Performance

  • Define Coaching
  • Identify the Importance of Coaching
  • Identify the Requirements for Effective Coaching
  • Identify the Micro-skills of Effective Coaching
  • Use a Process for Coaching Behavioral Challenges
  • Use the AMA GUIDE to Plan and Manage a Coaching Discussion
  • Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

  • Identify the Manager’s Role in Employee Motivation
  • Define Motivation
  • Identify the Importance of a Motivational Climate
  • Recognize Important Elements of the Motivational Process
  • Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

  • Identify the Types of Delegation That Managers Can Engage In
  • Identify the Importance of, and the Barriers to, Effective Delegation
  • Assess Your Current Delegation Practices
  • Identify What Can—and Can’t—Be Delegated
  • Describe the Phases of Effective Delegation
  • Use a Process for Conducting a Delegation Discussion
Download Extended Seminar Outline PDF

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Managers with one to three years of experience
Advance Preparation: Online pre- and post-assessment
Delivery Method: Group Live/Group Internet-based
Field of Study: Non-Technical – Communication, Business Management & Organization, Personal Development

Classroom Schedule

82 Sessions Available

Online Schedule

9 Sessions Available

  • $2,545.00 Non Members
  • $2,295.00 AMA Members
  • $2,079.00 GSA
Date Duration State City Zip
  2019-04-25 2019-04-26 Apr 25, 2019 - Apr 26, 2019 2 Days CA Anaheim 92802-3513 Anaheim Register Now

  2019-04-29 2019-04-30 Apr 29, 2019 - Apr 30, 2019 2 Days NJ Morristown 07960 Morristown Register Now

  2019-05-02 2019-05-03 May 2, 2019 - May 3, 2019 2 Days MA Boston 02110-1817 Boston Register Now

  2019-05-06 2019-05-07 May 6, 2019 - May 7, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-05-06 2019-05-07 May 6, 2019 - May 7, 2019 2 Days PA Philadelphia 19107-2817 Philadelphia Register Now

  2019-05-09 2019-05-10 May 9, 2019 - May 10, 2019 2 Days NC Durham 27701 Durham Register Now

  2019-05-13 2019-05-14 May 13, 2019 - May 14, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-05-16 2019-05-17 May 16, 2019 - May 17, 2019 2 Days NY New York 10019 New York Register Now

  2019-05-16 2019-05-17 May 16, 2019 - May 17, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-05-20 2019-05-21 May 20, 2019 - May 21, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-06-03 2019-06-04 Jun 3, 2019 - Jun 4, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-06-06 2019-06-07 Jun 6, 2019 - Jun 7, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-06-10 2019-06-11 Jun 10, 2019 - Jun 11, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-06-10 2019-06-11 Jun 10, 2019 - Jun 11, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-06-19 2019-06-20 Jun 19, 2019 - Jun 20, 2019 2 Days TX Houston 77042-4545 Houston Register Now

  2019-06-24 2019-06-25 Jun 24, 2019 - Jun 25, 2019 2 Days PA Pittsburgh 15122 Pittsburgh Register Now

  2019-06-27 2019-06-28 Jun 27, 2019 - Jun 28, 2019 2 Days NY New York 10019 New York Register Now

  2019-06-27 2019-06-28 Jun 27, 2019 - Jun 28, 2019 2 Days WA Seattle 98101-2318 Seattle Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-07-10 2019-07-11 Jul 10, 2019 - Jul 11, 2019 2 Days NY New York 10019 New York Register Now

  2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-07-15 2019-07-16 Jul 15, 2019 - Jul 16, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-07-17 2019-07-18 Jul 17, 2019 - Jul 18, 2019 2 Days TN Nashville 37201 Nashville Register Now

  2019-07-18 2019-07-19 Jul 18, 2019 - Jul 19, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-07-22 2019-07-23 Jul 22, 2019 - Jul 23, 2019 2 Days TX Austin 73301 Austin Register Now

  2019-07-24 2019-07-25 Jul 24, 2019 - Jul 25, 2019 2 Days CA San Diego 92101 San Diego Register Now

  2019-07-29 2019-07-30 Jul 29, 2019 - Jul 30, 2019 2 Days OH Columbus 43085 Columbus Register Now

  2019-08-05 2019-08-06 Aug 5, 2019 - Aug 6, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-08-07 2019-08-08 Aug 7, 2019 - Aug 8, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-08-12 2019-08-13 Aug 12, 2019 - Aug 13, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-08-15 2019-08-16 Aug 15, 2019 - Aug 16, 2019 2 Days NY New York 10019 New York Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-08-22 2019-08-23 Aug 22, 2019 - Aug 23, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-08-22 2019-08-23 Aug 22, 2019 - Aug 23, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-08-26 2019-08-27 Aug 26, 2019 - Aug 27, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-08-26 2019-08-27 Aug 26, 2019 - Aug 27, 2019 2 Days CA Anaheim 92801 Anaheim Register Now

  2019-09-04 2019-09-05 Sep 4, 2019 - Sep 5, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-09-05 2019-09-06 Sep 5, 2019 - Sep 6, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-09-09 2019-09-10 Sep 9, 2019 - Sep 10, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-12 2019-09-13 Sep 12, 2019 - Sep 13, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2019-09-19 2019-09-20 Sep 19, 2019 - Sep 20, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-09-23 2019-09-24 Sep 23, 2019 - Sep 24, 2019 2 Days TX Houston 77042-4559 Houston Register Now

  2019-09-30 2019-10-01 Sep 30, 2019 - Oct 1, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-10-03 2019-10-04 Oct 3, 2019 - Oct 4, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-10-10 2019-10-11 Oct 10, 2019 - Oct 11, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-10-14 2019-10-15 Oct 14, 2019 - Oct 15, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-10-17 2019-10-18 Oct 17, 2019 - Oct 18, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-10-21 2019-10-22 Oct 21, 2019 - Oct 22, 2019 2 Days NY New York 10019 New York Register Now

  2019-10-21 2019-10-22 Oct 21, 2019 - Oct 22, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-10-28 2019-10-29 Oct 28, 2019 - Oct 29, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-10-28 2019-10-29 Oct 28, 2019 - Oct 29, 2019 2 Days WA Seattle 98101 Seattle Register Now

  2019-11-04 2019-11-05 Nov 4, 2019 - Nov 5, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-11-04 2019-11-05 Nov 4, 2019 - Nov 5, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-11-11 2019-11-12 Nov 11, 2019 - Nov 12, 2019 2 Days NY New York 10019 New York Register Now

  2019-11-11 2019-11-12 Nov 11, 2019 - Nov 12, 2019 2 Days OH Columbus 43085 Columbus Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days TX Houston 77001 Houston Register Now

  2019-11-18 2019-11-19 Nov 18, 2019 - Nov 19, 2019 2 Days CA San Diego 92101 San Diego Register Now

  2019-11-21 2019-11-22 Nov 21, 2019 - Nov 22, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days TN Nashville 37201 Nashville Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days NY New York 10019 New York Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-12-16 2019-12-17 Dec 16, 2019 - Dec 17, 2019 2 Days NJ Morristown 07747 Morristown Register Now

  2020-01-06 2020-01-07 Jan 6, 2020 - Jan 7, 2020 2 Days NY New York 10019 New York Register Now

  2020-01-15 2020-01-16 Jan 15, 2020 - Jan 16, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-01-16 2020-01-17 Jan 16, 2020 - Jan 17, 2020 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2020-01-22 2020-01-23 Jan 22, 2020 - Jan 23, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-01-23 2020-01-24 Jan 23, 2020 - Jan 24, 2020 2 Days TX Austin 73301 Austin Register Now

  2020-01-27 2020-01-28 Jan 27, 2020 - Jan 28, 2020 2 Days CA San Francisco 94103-3156 San Francisco Register Now

2545.00 $
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