Management Skills for New Managers

Successful managers get things done. Learn the art of management that will set you apart—FAST. Using extensive guided role plays, self-audits and in-depth skills exercises, you will explore motivation, delegation, coaching, communication, performance management and leadership.

Take this course to fill your skill gaps and elevate your team—and your career—to new levels of greatness. Be ready to apply what you learn and return to work with new knowledge, insights and practical methods to help you be a successful and effective new manager.

• Boost your confidence level as a new manager
• Skillfully manage your co-located and virtual team
• Shift gears, deal with change and make decisions with more ease
• Match your leadership style to your employees’ development needs
• Increase your flexibility and adaptability to lead a diverse workforce
• Develop a climate that fosters motivation and camaraderie
• Provide clear vision and direction for your employees
• Equip your team with the resources they need to be effective
• Confidently help employees solve problems and overcome barriers

Seminar Frequently Asked Questions

Is this training good for first-time managers?

The AMA Management Skills for New Managers training is a great resource for both first-time managers and seasoned professionals who want to sharpen their skills . This course helps you to build and maintain the solid foundation of skills and behaviors you'll need to be an outstanding manager.

I’ve been a manager for 3 years. Is this course still appropriate for me?

Yes! Managers at any level can benefit from the key skills covered in this course. It’s always beneficial to step back from your day-to-day work and examine where you need a tune up.

Are there management tools that I can share with my team after the seminar?

Yes, every AMA seminar ensures that attendees leave with knowledge and skills that can be applied immediately back at work and shared with peers.

What specific managerial skills will this seminar help improve?

You’ll be able to practice several skills, from communication to delegation, as well as motivation and coaching. This course is designed to give you a comprehensive understanding of what it takes to be effective.

What type of credits or certifications can I earn with this seminar?

AMA is an approved provider of Continuing Education Units (CEUs) and related credits from professional associations worldwide, including Project Management Institute (PMI)®, the National Association of State Boards of Accountancy (NASBA) and Human Resource Certification Institute (HRCI), among many others. For more specific information on accreditation, visit the Credits section.

Can this seminar be delivered at my company’s location?

Yes. Many of our seminars can be tailored and delivered at any location of your choice. Visit our Corporate Training Materials section for more specific details.

Your Role as Manager

• Discovering the qualities and abilities required for effective management
• Identifying the roles and responsibilities managers perform
• Exploring the contextual issues and challenges that new managers face today

Continuous Performance Management

• Defining the goal of performance management
• Identifying the process and challenges
• Practicing the skills of performance management
• Conducting a self-audit on performance management

SLII ® - The Art of Influencing Others

• Practicing having effective and more frequent conversations with your direct reports
• Increasing your flexibility and adaptability to lead a diverse workforce
• Using a variety of leadership styles to accelerate team members’ completion of their goals/tasks

Coaching for Performance

• Identifying the importance of and requirements for coaching
• Learning the micro-skills of effective coaching
• Confronting problem behaviors in a tactful manner
• Using the AMA Guide to manage a coaching discussion
• Differentiating between coaching and disciplining

Building a Motivational Climate

• Recognizing the manager’s role in employee motivation
• Exploring important elements of the motivational process
• Identifying managerial practices for building a motivational climate

Delegating for Growth and Development

• Describing the types of delegation that managers can engage in
• Assessing your current delegation practices and their challenges
• Recognizing what can and can’t be delegated
• Describing the phases of effective delegation
• Practicing delegation discussion

ADDITIONAL TAKEAWAYS:

• Self-audits on performance management, technology, coaching, diversity and inclusion, as well as delegation and global awareness
• A process for coaching behavioral challenges and conducting a delegation discussion
• A self-reflection worksheet on business ethics
• Performance alignment conversations
• An AMA digital asset on motivation and delegation
• A motivational climate worksheet

Defining Your Role as a Manager

• Identify Qualities Required for Effective Management
• Define Management
• Describe How Managers Provide Value
• Identify the Roles and Responsibilities Managers Perform
• Describe the Contextual Issues and Challenges Managers Face

Continuous Performance Management

• Define the Goal of Performance Management
• Describe a Process for Effective Performance Management
• Identify the Challenges to Performance Management
• Demonstrate the Skills of Performance Management

SLII ® - Concepts

• Practice Having Effective and More Frequent Conversations with Your Direct Reports
• Increase Your Flexibility and Adaptability to Lead a Diverse Workforce
• Use a Variety of Leadership Styles to Accelerate Team Members’ Completion of Their Goals/Tasks

Coaching for Performance

• Define Coaching
• Identify the Importance of Coaching
• Identify the Requirements for Effective Coaching
• Identify the Micro-skills of Effective Coaching
• Use a Process for Coaching Behavioral Challenges
• Use the AMA GUIDE to Plan and Manage a Coaching Discussion
• Identify the Difference Between Coaching and Discipline

Building a Motivational Climate

• Identify the Manager’s Role in Employee Motivation
• Define Motivation • Identify the Importance of a Motivational Climate
• Recognize Important Elements of the Motivational Process
• Identify Managerial Practices for Building a Motivational Climate

Delegating for Growth and Development

• Identify the Types of Delegation That Managers Can Engage In
• Identify the Importance of, and the Barriers to, Effective Delegation
• Assess Your Current Delegation Practices
• Identify What Can—and Can’t—Be Delegated
• Describe the Phases of Effective Delegation
• Use a Process for Conducting a Delegation Discussion

Download Extended Seminar Outline PDF

LESSON ONE

Your Role as Manager

• Embody the qualities of an effective manager: technical skills, quality of thinking, interpersonal mastery
• Identify managers’ roles and responsibilities to provide value and achieve the right results through and with others
• Know the contextual issues and challenges managers face in today’s work environment

Continuous Performance Management (CPM)

• Define the goal of performance management
• Understand the benefits of CPM
• Identify the CPM process and key steps, including giving instant and corrective feedback
• Manage continuous performance remotely
• Demonstrate the skills of performance management

LESSON TWO

SLII^® Concepts

• Speak a new language of leadership
• Learn and practice three new leadership skills to develop people and partner for performance
• Practice having effective and more frequent conversations with the people you lead (and influence)
• Provide the right amount of direction and support for your team members to complete their goals/tasks so they can thrive
• Increase your flexibility and adaptability to lead a diverse workforce

LESSON THREE

Building a Motivational Climate

• Define motivation, engagement and motivational issues
• Understand the motivational process
• Know the core factors that contribute to a highly motivating workplace
• Motivate from a distance

Managerial Communication

• Define communication efficiency vs. communication effectiveness
• Review four core types of managerial conversations
• Practice effective listening skills
• Choose the best communication channels to achieve your goals

LESSON FOUR

Delegation

• Define delegation and key delegation types
• Understand the delegation process and must-have conversations
• Practice delegating: preparing and assigning
• Adopt virtual delegation best practices

Coaching

• Define coaching
• Acquire the “right” mindset and effective micro-skills to be effective
• Get the know-how to create high-trust relationships
• Learn a process for coaching behavioral challenges
• Practice confronting problem behaviors
• Use the “AMA Guide to Coaching” to plan and manage a coaching discussion

Download Extended Seminar Outline PDF

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