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Laurence Miller on Handling Difficult to Disturbed Employees

How does a busy manager deal with people whose personalities are difficult or even seriously disturbed?

Date: December 21, 2007

Podcast #: 07-36

Price: Free


AMA_Edgewise_0736.mp3 [m]: Play in Popup



Every workplace is filled with a wide range of personalities. From Difficult to Disturbed (AMACOM), the new book by Dr. Laurence Miller, gives managers the insight, understanding, and tools they need to get the best from those who present the toughest problems. From Difficult to Disturbed helps readers become better managers by providing insight into both big and small people-problems that can seriously disrupt the workplace if they're not handled correctly. The book contains down-to-earth solutions for dealing with: 
  • Personality Types including avoidant, dependent, histrionic, narcissistic, or antisocial workers 
  • Common People Problems such as unproductive, angry, uncooperative, or chronic problem employees 
  • Mental Disorders such as depression, bipolar disorder, schizophrenia, anxiety and panic disorders, as well as alcohol and substance abuse

Laurence Miller, Ph.D. is a clinical and forensic psychologist, educator, author, speaker, and management consultant. He maintains a private practice in psychology and also works extensively with law enforcement, the judicial system, social service agencies, and private corporations. In this week's You've Been Spotted segment, Kevin Lee interviews participants from AMA's course "Improving Your Managerial Effectiveness". Listen to these participants share practices, tips and guidelines they've learned for dealing with difficult employees.

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.

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