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Customer Service Training Seminars
Learn the secrets of great customer service that improves the customer experience, satisfaction and loyalty with AMA’s live online and in-person courses.
Discover how to make every client connection a positive one with expert-led, live online and in-person training from AMA. Learn and practice proven ways to find and retain valuable customers, expand your customer base and win repeat business. Gain techniques to help you measure your organization’s ability to meet and exceed customer expectations. Also gain strategies to help you effectively address problematic situations with your customers.
61 Sessions
Be a consistently professional communicator—even in difficult circumstances
Delivery Method(s):
Classroom, Live Online
9 Sessions
Reinforce your value to customers at every touchpoint.
Delivery Method(s):
Classroom, Live Online
8 Sessions
Master conversational skills to get attention and gain credibility.
Delivery Method(s):
Classroom, Live Online
3 Sessions
Providing customer service excellence is what will keep your customers coming back.
Delivery Method(s):
Classroom, Live Online
3 Sessions
Help everyone in your organization work to exceed customer expectations
Delivery Method(s):
Webinar
3 Sessions
Create a Culture Where Employees Strive to Meet and Exceed Customer Expectations
Delivery Method(s):
Webinar
Develop the knowledge and attitudes to deliver exceptional service.
Ensure your team is motivated and ready to implement an effective customer service strategy.