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Customer Service Training Seminars

Uncover the secrets of outstanding customer service and improve customer experience

Discover how to make every client connection a positive one—a skill that’s especially crucial during an economic downturn. AMA’s customer service training demonstrate practical ways you can hold on to your valuable customer base and win repeat business. These seminars also show you how to measure your organization’s ability to meet and exceed customer expectations.

Take the first step toward becoming more customer focused by attending any of the training workshops or seminars listed below.

Results 1 - 7 of 7 Results
87 Sessions

How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator—even in difficult circumstances

Delivery Method(s):

Classroom, Live Online

8 Sessions

Developing Effective Business Conversation Skills

Master conversational skills to get attention and gain credibility.

Delivery Method(s):

Classroom

6 Sessions

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.

Delivery Method(s):

Classroom

1 Session

Make Every Employee a Customer Experience Champion

Help everyone in your organization work to exceed customer expectations

Delivery Method(s):

Webinar

1 Session

Leading a Customer-Focused Team

Create a Culture Where Employees Strive to Meet and Exceed Customer Expectations

Delivery Method(s):

Webinar

 

Customer Service Manager Training

Ensure your team is motivated and ready to implement an effective customer service strategy.

 

Frontline Customer Service Representative Training

Develop the knowledge and attitudes to deliver exceptional service.