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Customer Service Training Seminars

Learn the secrets of great customer service that improves the customer experience, satisfaction and loyalty with AMA’s live online and in-person courses.

Discover how to make every client connection a positive one with expert-led, live online and in-person training from AMA. Learn and practice proven ways to find and retain valuable customers, expand your customer base and win repeat business. Gain techniques to help you measure your organization’s ability to meet and exceed customer expectations. Also gain strategies to help you effectively address problematic situations with your customers.

Results 1 - 8 of 8 Results
61 Sessions

How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator—even in difficult circumstances

Delivery Method(s):

Classroom, Live Online

9 Sessions

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

Reinforce your value to customers at every touchpoint.

Delivery Method(s):

Classroom, Live Online

8 Sessions

Developing Effective Business Conversation Skills

Master conversational skills to get attention and gain credibility.

Delivery Method(s):

Classroom, Live Online

3 Sessions

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.

Delivery Method(s):

Classroom, Live Online

3 Sessions

Make Every Employee a Customer Experience Champion

Help everyone in your organization work to exceed customer expectations

Delivery Method(s):

Webinar

3 Sessions

Leading a Customer-Focused Team

Create a Culture Where Employees Strive to Meet and Exceed Customer Expectations

Delivery Method(s):

Webinar

 

Frontline Customer Service Representative Training

Develop the knowledge and attitudes to deliver exceptional service.

 

Customer Service Manager Training

Ensure your team is motivated and ready to implement an effective customer service strategy.