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A group of five smiling people

Frontline Customer Service Representative Training

Develop the knowledge and attitudes to deliver exceptional service.

Seminar Number: DG001

Price: $249.00

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Home>Course Topic>Customer Service>Frontline Customer Service Representative Training

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.

303 Minutes | 8 Lessons | 0.20 CEUs

This OnDemand Course contains the following lessons:

  • Becoming_a_Trusted_Advisor

    Becoming a Trusted Advisor NEW!

    Learn how to become more than a customer-facing representative with tips and tools to allow you to transition into being your clients' trusted advisor.

  • Applying_Mindful_Behaviors_at_Work

    Applying Mindful Behaviors at Work NEW!

    Learn how to practice mindfulness to become less reactive and tackle stress in the workplace.

  • Understanding_and_Applying_Your_Locus_of_Control_at_Work

    Understanding and Applying Your Locus of Control at Work NEW!

    Learn how to develop an internal locus of control to reframe negative thoughts and create successful coping skills for emotionally charged situations.

  • Strategies_for_Managing_Situational_Conflict-OnDemand_Lesson_

    Strategies for Managing Situational Conflict NEW!

    Learn how to define conflict and acquire strategies to manage conflicts within an organization.

  • Building Your Strengths as a REAL Team Player

    Building Your Strengths as a REAL Team Player

    Develop the traits to accept responsibility and accountability, and to continuously learn with enthusiasm.

  • Effective Problem-Solving and Decision-Making Tools

    Effective Problem-Solving and Decision-Making Tools

    Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions.

  • How to Manage Your Emotions While Under Stress

    How to Manage Your Emotions While Under Stress

    Gain skills to maintain control of your emotions at work— whatever the situation.

  • Make Every Employee a Customer Experience Champion

    Make Every Employee a Customer Experience Champion

    Acquire insights to help everyone in your organization exceed customer expectations by improving the customer connection, meeting their needs and handling situations with empathy.


Price: $249.00
Add To Cart


 
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