Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.
220 Minutes | 0.20 CEUs
This OnDemand Course contains the following lessons:
Building Your Strengths as a REAL Team Player
Develop the traits to accept responsibility and accountability, and to continuously learn with enthusiasm.
Effective Problem-Solving and Decision-Making Tools
Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions.
How to Manage Your Emotions While Under Stress
Gain skills to maintain control of your emotions at work— whatever the situation.
Make Every Employee a Customer Experience Champion
Acquire insights to help everyone in your organization exceed customer expectations by improving the customer connection, meeting their needs and handling situations with empathy.