Develop the knowledge and attitudes to deliver exceptional service.
Seminar Number: DG001
Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.
303 Minutes | 8 Lessons | 0.3 CEUs | 3 PMUs
This OnDemand Course contains the following lessons:
Becoming a Trusted Advisor NEW!
Learn how to become more than a customer-facing representative with tips and tools to allow you to transition into being your clients' trusted advisor.
Applying Mindful Behaviors at Work NEW!
Learn how to practice mindfulness to become less reactive and tackle stress in the workplace.
Understanding and Applying Your Locus of Control at Work NEW!
Learn how to develop an internal locus of control to reframe negative thoughts and create successful coping skills for emotionally charged situations.
Strategies for Managing Situational Conflict NEW!
Learn how to define conflict and acquire strategies to manage conflicts within an organization.
Building Your Strengths as a REAL Team Player
Develop the traits to accept responsibility and accountability, and to continuously learn with enthusiasm.
Effective Problem-Solving and Decision-Making Tools
Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions.
How to Manage Your Emotions While Under Stress
Gain skills to maintain control of your emotions at work— whatever the situation.
Make Every Employee a Customer Experience Champion
Acquire insights to help everyone in your organization exceed customer expectations by improving the customer connection, meeting their needs and handling situations with empathy.