Frontline Customer Service Representative Training

Customer service professionals who interact with customers on a daily basis need the right skills and mindset to do so with success. Harness these resources to gain the knowledge and attitudes necessary to develop emotional intelligence and a strong sense of power and autonomy—keys to exceptional service. Carefully designed assets focus on problem-solving techniques and how to work collaboratively with colleagues.

This OnDemand Course contains the following lessons:

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  Building Your Strengths as a REAL Team Player

  Develop the traits to accept responsibility and accountability, and to continuously learn with enthusiasm.

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  Effective Problem-Solving and Decision-Making Tools

  Learn about the types of decisions, the difference between problems and decisions, and discover three tools for making better decisions.

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  How to Manage Your Emotions While Under Stress

  Gain skills to maintain control of your emotions at work— whatever the situation.

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  Make Every Employee a Customer Experience Champion

  Acquire insights to help everyone in your organization exceed customer expectations by improving the customer connection, meeting their needs and handling situations with empathy.