Make Every Employee a Customer Experience Champion

Leading Every Employee to Be Customer Focused

In a world where we are faced with more and more competition, customer service that excels can help your organization stand out from all the rest. This webinar provides tools and insights to help you better understand what your customer wants and needs.

You’ll discover how to enhance the customer connection and promote greater loyalty by meeting those needs, exceeding expectations and handling difficult situations with empathy. These insights will also help you build a stronger connection to your customers throughout your organization.

• Exploring the role of every employee in delighting your customers
• Meeting and exceeding your clients’ personal and business needs
• Quickly and efficiently building trust and credibility with your customers
• Identifying the three types of customer expectations and how to exceed them

How AMA Webinars Work

AMA Webinars provide you with a cost-effective and convenient way to boost your know-how. You can participate in the comfort of your home or office without the need for travel costs and time.

BONUS:  Paid registrants will also get a single-user license to access a recorded archive of the program for a full year so that you can watch the program again and again to boost your skill set.

Please note that AMA Webinars are designed to provide a one-to-one learning experience for an individual and are not designed to be viewed in a group setting. Program access is available only via the MYAMA account of the registered attendee.

For the best viewing experience, these are the following recommendations:

For On Demand Viewing, you will need:

• Access to the internet
• Enabled audio listening device, either speakers or headphones

You will also need to check the Internet Connection Requirements (playback) section for internet connection speed requirements.

For Live Events, you will need:

• Access to the internet
• Enabled audio listening device, either speakers or headphones
• Access to Zoom
  • Zoom Windows, MacOS and Linux System Requirements
  • Zoom IOS, iPADOS, and Android System Requirements

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