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Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

Reinforce your value to customers at every touchpoint.

In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.

Seminar Number: 05166

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Customer service and sales professionals or independent business professionals who wish to deepen their relationships with clients, increase their sales and grow their book of business.

  •   Classroom1 Day(s)
    0.6 CEU
  •   Online1 Lesson(s)
    0.6 CEU
 

In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.

  • Learn to transform client challenges into opportunities
  • Navigate critical conversations for mutual benefit
  • Know the process for gaining trusted advisor status
  • Craft compelling messages that inspire and influence
  • Recognize personality types to adapt your communication style
  • Articulating how you help clients achieve business goals
  • Using communication skills that build trust and rapport
  • Planning to identify and align with client styles
  • Managing responses to challenging client situations
  • Practicing the art of influencing

Classroom Schedule

4 Sessions Available

Online Schedule

2 Sessions Available

  • $1,245.00 Non Members
  • $1,095.00 AMA Members
  • $1,037.00 GSA
Date Duration State City Zip
  2021-10-01 2021-10-01 Oct 1, 2021 1 Days NY New York 10019 New York Register Now

  2021-12-02 2021-12-02 Dec 2, 2021 1 Days DC Arlington/Washington 22202 Arlington/Washington Register Now

  2022-02-07 2022-02-07 Feb 7, 2022 1 Days GA Atlanta 30309 Atlanta Register Now

  2022-04-05 2022-04-05 Apr 5, 2022 1 Days CA San Francisco 94103 San Francisco Register Now

1245.00 $
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