Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

In competitive times like these, customers are constantly reevaluating service providers and vendors. Developing a solid rapport with customers is the key to achieving stability and growing business. This workshop shows you the principles and practices of moving from being just a service provider to becoming a trusted advisor and a highly valued business partner. Learn proven skills for navigating critical conversations aligned with client business goals and maintaining positive communication with a consultative mindset. Get hands-on practice applying these skills in class. After just 1 day, you’ll know how to build relationships that can thrive in any business climate.

• Learn to transform client challenges into opportunities
• Navigate critical conversations for mutual benefit
• Know the process for gaining trusted advisor status
• Craft compelling messages that inspire and influence
• Recognize personality types to adapt your communication style

• Articulating how you help clients achieve business goals
• Using communication skills that build trust and rapport
• Planning to identify and align with client styles
• Managing responses to challenging client situations
• Practicing the art of influencing