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Aaron Sandoski on How the Wise Decide

How do the wise decide and lead businesses and organizations to great success is the question Bryn Zeckhauser and Aaron Sandoski posed to themselves after landing their first jobs as managers. Despite the best training the world could offer—Harvard MBAs and stints at McKinsey &

Adam Werbach on the Strategic Advantage of Sustainability

More than ever before, consumers, employees, and investors share a common purpose and a passion for companies that do well by doing good. So any strategy without sustainability at its core is just plain irresponsible—bad for business, bad for shareholders, bad for the environment.

In his book

Adam Toporek on Being Your Customer's Hero

Customer service isn't always the most glamorous job. It usually only makes the news when something has gone horribly wrong or over-the-top indulgent. However, there's a happy medium, says Adam Toporek, author of

Adam Gordon on Being Future Savvy

In order to succeed in their industries, decision-makers today need to anticipate the future outcomes not only in their own industry but also in society and technology as well. Futures analyst Adam Gordon has spent a lifetime deciphering changes and trends in a variety of industries

Adrian Gostick on Creating Engaging Teams

When Medical City Dallas Hospital wanted to increase its patient satisfaction scores, it didn’t just rewrite another long mission statement or come up with a new set of rules. It said It wanted “to create raving fans out of our patients and families.” The phrase “raving fans” got the employees’ mind

Adrian Ott on Customers Who Are Always Connected

Renting a movie can be fun, until the next day when you have to find time to return it to the store. Netflix saw that, and revolutionized the movie rental industry with easy delivery and no late fees. Blockbuster, late to the movies on demand game, recently filed for Chapter 11 bankruptcy. When time

Al Pittampalli on How to Be Persuadable

Flip-flopping has been seen as a negative trait for years. Al Pittampalli, author of the new book Persuadable, is here to tell you that being able to change your mind is not a weakness. In a world that is changing faster than ever, being able to adapt your thinking to new e

Al Pittampalli on the Modern Meeting

Meetings are a staple of our work lives that can be an inefficient drain of time, resources and creativity. Al Pittampalli is the author of Read This Before Our Next Meeting, which outlines a fresh methodology to the meeting structure. The “mod

Ajay Agrawal on How Artificial Intelligence Can Help Us

Artificial Intelligence is portrayed in fiction and media as either killer robots or the thing that will save us all. Ajay Agrawal and his coauthors of Prediction Machines take a different view, one of economists. To them, the most important question around any new tech is:

Alan Trefler on Keeping an Eye on Consumers

In his book, Build for Change: Revolutionary Customer Engagement through Continuous Digital Innovation, Alan Trefler discusses the divergence that is becoming more and more visible between successful leading companies and the not so successful companies. Trefler argues that

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