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Tips for Effective Employee Training: Writing SMART Learning Objectives

Employee training isn’t reserved for professional trainers. When new technologies demand new proficiencies from existing team members, when new hires need to get up to speed on established procedures, when teamwork gets derailed by poor planning or communication, or when an individual’s performance

Leading with Emotional Intelligence: 4 Cornerstones for Success

It’s not a mystical gift or an inborn characteristic. Emotional Intelligence (EI) is a valuable skill that, with dedication and effort, just about anyone can develop. And for today’s business leaders, developing EI is definitely not optional. In any organization, the most effective leaders are credi

5 Presentation Tips for Keeping Listeners Engaged

You may not be preparing to give a TEDx Talk. You may not think of yourself as a motivational speaker or even a professional communicator. Yet, every time you have a proposal to share, a solution to offer, or a case to make, you’re essentially giving a presentation.

A 5-Step G.U.I.D.E. to Coaching Employees

As a manager, you need to do more than assign tasks and then hold your employees accountable for delivering outstanding results. To ensure successful outcomes, you need to instruct, train, motivate, and inspire the people on your team.

5 Tips for Listening and Asking Questions to Improve Persuasive Communication

In all kinds of business interactions, from presenting a proposal to executive decision makers to collaborating on a project with team members to closing a sale with a customer, persuasion is critical to achieving goals and getting results.

3 Key Interpersonal Skills for Workplace Communication

To ensure quality results, whether you’re collaborating on a project, delegating a task, or managing a team, it’s absolutely essential that what you intend to say comes across correctly to your listener.

5 Actions for Communicating with Diplomacy, Tact and Credibility

Being a credible communicator—someone who says what they mean, clearly and consistently—is crucial to gaining people’s trust and cooperation, especially in the workplace.

The 5 A’s of Leadership Communication to Build Trust and Loyalty

Why should anyone want to work for someone they can’t trust? Earning the trust of your team members is crucial to motivating their performance and securing their loyalty.

8 Keys to Communicating Across Cultures with Credibility

Every successful organization depends on effective communication—at all levels and with all stakeholders.

5 Steps to SMART Business Writing

In business, we spend time throughout each day writing work-related messages—from proposals and reports to notices, memos, and sundry emails.