Lynda McDermott on Leading World Class Teams

    Jan 24, 2019

    Rodd Wagner is the co-author of 12: The Elements of Great Managing, the long-awaited sequel to the 1999 runaway bestseller First, Break All the Rules. Grounded in Gallup's 10 million employee and manager interviews spanning 114 countries, 12 follows great managers as they harness employee engagement to turn around a failing call center, save a struggling hotel, improve patient care in a hospital, maintain production through power outages, and successfully face a host of other challenges in settings around the world.

    Mr. Wagner is a principal of The Gallup Organization. Upon joining the company in 1999, Wagner gravitated toward the study of high-performing managers and how human nature affects business strategy. Wagner interprets employee engagement and business performance data for numerous Fortune 500 companies.

    In this week’s you’ve been spotted segment, Kevin Lee interviews participants of the “Management Skills For New Supervisors” seminar. Listen to these managers share their experiences in dealing with workplace disengagement.

    For additional training on this topic, consider these AMA seminars:

    Employee Retention Strategies: Fighting Turnover
    Coaching and Counseling for Outstanding Job Performance
    Creating a Culture of Trust: Management Strategies That Get Results
    What Every Manager Needs to Know: AMA’s Tool Kit for Success
    Improving Your Managerial Effectiveness

    In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, Lynda draws heavily from their experience with such...In her book World Class Teams, Lynda McDermott provides a hands-on guide on how to develop, launch, lead, and evaluate world class teams. With her coauthors William Waite and Nolan Brawley, McDermott draws heavily from their experience with such international firms as Pfizer, Colgate, AT&T, and Motorola to give managers, executive training organizations, team leaders, and HR and OD specialists. She is president and CEO of EquiPro International. McDermott is an American Society of Training and Development award winner for her work in the creation and management of cross-functional global teams.AMA_Edgewise_0723.mp3