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Developing Your Emotional Intelligence

Today’s workplace demands strong EI skills to maximize collaboration, resilience and productivity. This emotional intelligence course provides practical tools for self-awareness, stress management, conflict resolution and building stronger workplace relationships. Unlike theory-heavy programs, this emotional intelligence seminar emphasizes hands-on learning through interactive exercises, peer feedback and case studies. You’ll practice applying EI concepts to real-world challenges, helping you become more adaptable, confident and effective at work. Available as an in-person workshop or emotional intelligence training online, this program delivers proven strategies to improve both individual and team performance .

Seminar Number: 02144

5
(633 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Emotional intelligence training for employees is a critical differentiator for effective leadership and workplace success. This emotional intelligence certificate program provides a comprehensive understanding of the four core competencies—self-awareness, self-management, social awareness and relationship management. Participants in this course learn to recognize triggers, respond thoughtfully rather than reactively, and build stronger connections with colleagues and direct reports. Whether you're seeking training for your team or as an individual, this emotional intelligence course offers essential keys to enhancing communication and leading with greater empathy and authenticity in the workplace.

Read the FAQs

Who Should Attend

Ideal for professionals, managers and employees at all levels who want to improve workplace relationships, resilience and decision making through emotional intelligence for employees and emotional intelligence training for managers.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 12 PDU, 12 PHR, 12 PMU, 12 SPHR
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 12 PDU, 12 PHR, 12 PMU, 12 SPHR
 
 

Today’s workplace demands strong EI skills to maximize collaboration, resilience and productivity. This emotional intelligence course provides practical tools for self-awareness, stress management, conflict resolution and building stronger workplace relationships.

Unlike theory-heavy programs, this emotional intelligence seminar emphasizes hands-on learning through interactive exercises, peer feedback and case studies. You’ll practice applying EI concepts to real-world challenges, helping you become more adaptable, confident and effective at work.

Available as an in-person workshop or emotional intelligence training online, this program delivers proven strategies to improve both individual and team performance.

  •  Recognize and consciously use emotional data that shapes your professional behavioral responses
  •  Identify and manage emotional behaviors that impact your work-based relationships and situations
  •  Integrate empathy to promote strong team player attributes and communication
  •  Apply emotional insights to decipher and better manage yourself within the organization
  •  Implement emotionally intelligent insights to improve personal decision making and professional contributions

Expanding Emotionally Intelligent Personal Awareness

  • Identifying and naming emotions and their levels of intensity
  • Analyzing emotions from their cognitive and physiological manifestations
  • Recognizing emotional igniters and applying emotionally intelligent regulation strategies

Developing Relationships and Personal Impact through Emotional Intelligence

  • Identifying the impact our emotional intelligence has on connecting with others
  • Applying emotionally intelligent communication skills to relationship building and maintenance
  • Practicing listening skills that build and maintain empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognizing stress as a complex set of emotional and physical responses that can have varied results
  • Practicing proactive stress management techniques to stay emotionally well balanced
  • Defining resilience and how it impacts effectiveness at work

Achieving Healthy Conflict and Collaboration Through Emotional Intelligence

  • Recognizing the central role of relationship development and maintenance in achieving healthy conflict
  • Identifying emotionally intelligent strategies for maintaining healthy conflict
  • Demonstrating a collaborative attitude at work through application of emotional intelligence

Bringing It All Together

  • Synthesizing emotionally intelligent competencies to address complex EI challenges and opportunities

Learning Objectives

  • Recognize and Consciously Use Emotional Data That Shapes Your Professional Behavioral Responses
  • Identify and Manage Emotional Behaviors That Impact Your Work-Based Relationships and Situations
  • Integrate Empathy to Promote Strong Team Player Attitudes and Communication
  • Apply Emotional Insights to Decipher and Better Manage Yourself Within an Organization
  • Implement Emotionally Intelligent Insights to Improve Personal Decision Making and Professional Contributions

Expanding Emotionally Intelligent Personal Awareness

  • Identify and Name Emotions and Their Levels of Intensity
  • Analyze Emotions from Their Cognitive and Physiological Manifestations
  • Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies

Engaging Emotional Intelligent Relationships and Personal Impact

  • Identify the Impact Our Emotional Intelligence Has on Connecting with Others
  • Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
  • Practice Listening Skills That Build and Maintain Empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
  • Practice Proactive Stress Management Techniques to Stay Emotionally Well Balanced
  • Define Resilience and How It Impacts Effectiveness at Work  

Healthy Conflict and Collaboration Through Emotional Intelligence

  • Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
  • Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
  • Demonstrate a Collaborative Attitude at Work Through Application of Emotional Intelligence

Bringing It All Together

  • Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

633 reviews

 
The course brought to light many facts I "knew" but have failed to implement into my daily life. It helped me understand the importance of my non-verbal actions as well as my self talk.
5
Jimmy M.
 
Quality Supervisor
 
Industry: Manufacturing
Excellent teaching of a complex subject with timely and necessary content; course materials also very good. Appreciate being able to take this online.
5
Rebecca F.
 
Sr. Engineer
 
Industry: Media & Internet
The course gave me a good understanding of emotional intelligence and laid a solid foundation for future growth in this highly useful concept.
5
Staci M.
 
Media Relations Manager
 
Industry: Organizations
The class was much more interactive than I expected, and was pleasantly surprised by this. I think this is an excellent way to really learn the subject matter. Highly recommend this class.
5
Lindsay D.
 
Senior R&D Technologist
 
Industry: Manufacturing
Instructor took the time and asked the questions needed for all students to best engage with the material. Instructor was very professional and modelled EI.
5
Allison W.
 
Research Chair
 
Industry: Education

This course is valid for 12 PMUs.

resized_HRCI_Generic_ApprovedProvider-2023_160X160

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

Talent Triangle 12 Power Skills [PS] PDUs
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

In-Person Schedule

12 Sessions Available

Live Online Schedule

11 Sessions Available

  • $2,795.00 Non Members
  • $2,545.00 AMA Members
  • $2,478.00 GSA
Date Duration State City Zip
  2026-05-11 2026-05-12 May 11, 2026 - May 12, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-05-12 2026-05-13 May 12, 2026 - May 13, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-06-16 2026-06-17 Jun 16, 2026 - Jun 17, 2026 2 Days NY New York 10019 New York Register Now

  2026-06-22 2026-06-23 Jun 22, 2026 - Jun 23, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-07-13 2026-07-14 Jul 13, 2026 - Jul 14, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-08-10 2026-08-11 Aug 10, 2026 - Aug 11, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-09-14 2026-09-15 Sep 14, 2026 - Sep 15, 2026 2 Days NY New York 10019 New York Register Now

  2026-10-19 2026-10-20 Oct 19, 2026 - Oct 20, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-10-28 2026-10-29 Oct 28, 2026 - Oct 29, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-11-03 2026-11-04 Nov 3, 2026 - Nov 4, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-11-09 2026-11-10 Nov 9, 2026 - Nov 10, 2026 2 Days NY New York 10019 New York Register Now

  2026-12-07 2026-12-08 Dec 7, 2026 - Dec 8, 2026 2 Days MA Boston 02110 Boston Register Now

Frequently Asked Questions

What is an emotional intelligence course?

An emotional intelligence course teaches professionals how to recognize, understand and manage their own emotions while responding effectively to others. In the workplace, emotional intelligence improves communication, leadership, conflict resolution and team performance. This program provides practical tools to strengthen self-awareness, empathy and relationship management.

My team struggles with communication and conflict. Can emotional intelligence training help?

Yes. Many workplace conflicts stem from low emotional awareness, reactive communication, or misunderstandings. Emotional intelligence training helps employees recognize emotional triggers, improve listening skills and respond constructively instead of defensively. This leads to stronger collaboration, fewer escalations and better team performance.

Who should attend emotional intelligence training?

This emotional intelligence training is ideal for managers, supervisors, team leaders and employees who want to improve communication, reduce conflict and build stronger professional relationships. It is especially valuable for those responsible for leading or influencing others.

How does emotional intelligence training improve leadership performance?

Emotional intelligence training for managers strengthens decision making, coaching ability and conflict resolution skills. Leaders with high emotional intelligence build trust, strong relationships, motivate teams more effectively and create psychologically safe environments that drive performance.

Our managers need stronger leadership presence. How does emotional intelligence training help?

Strong leaders manage both tasks and emotions. Emotional intelligence training for managers improves coaching conversations, feedback delivery and trust building. Leaders learn how to manage stress, navigate difficult discussions and create psychologically safe teams that drive results.

Can this emotional intelligence training course be delivered in-house to help teams strengthen self-awareness and interpersonal effectiveness?

Yes. This course can be delivered at your company, in person or live online, for professionals at any level. Delivery can be tailored to your organization’s culture and leadership priorities, helping participants build self-awareness, manage emotions, and improve relationships to enhance teamwork and performance. To explore options, please contact us for more information.
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