Remote Access FAQs

What are AMA’s Remote Access Seminars? They’re live, interactive, instructor-led courses that are completely user-friendly and accessible from your home or office via a computer or tablet. You will have full interaction with the course leader, participate in group exercises, and more.

Who teaches the Remote Access Seminars? A member of AMA's expert faculty of business professionals will lead your seminar. Not only do our course leaders bring years of relevant business experience to the table, they are also specially trained to present AMA's high-quality content in an engaging, format for remote participants.

Do I need to buy any special equipment to experience the seminar? The only technical requirements are access to high-speed internet and the Zoom Meetings application, which should be downloaded on your computer, prior to the seminar. You can join the virtual classroom by utilizing your computer audio or a phone. Below are some additional system requirements:

  • An internet connection – broadband wired or wireless (3G or 4G/LTE)
  • Speakers and a microphone – built-in or USB plug-in or wireless Bluetooth
  • A webcam or HD webcam - built-in or USB plug-in
  • Or, an HD cam or HD camcorder with video capture card (optional, but strongly encouraged)

We recommend testing your computer or electronic device connection using this link:

What do I need to know to connect to the Remote Access Seminar? We want you to feel completely comfortable and ready to go, so we’ll email you, before your scheduled seminar, and give you all the information you need to guide you through the simple set-up process.

What are the interactive features? You'll be able to speak to and communicate with the instructor's and other attendees. You can also share files, view the instructor’s desktop, ask questions, tell the instructor to speak louder, softer, slow down, etc. You'll see what your instructor is writing, view and hear questions and comments from other attendees, and be able to work and learn together.

How far in advance do I need to register for my seminar? The earlier the better. That way, you’ll have time to prepare for the session and have plenty of time to do any pre-work, download materials, complete pre-assessments, etc., that your seminar might require.

I registered for a Remote Access Seminar. Why haven’t I heard from you? After you register, we will always email you to confirm your registration and provide you with additional information, before your first lesson. Occasionally, however, customers may not receive the emails because of their company’s email security settings, a spam blocker, or an incorrect email address. If you registered but didn’t get your confirmation email the day after registration, or an email with your access and log-in information for your seminar, please notify Customer Care at 1-800-262-9699 immediately. We will make sure you have everything you need, before your seminar.

Please note:

Participant Requirements for Remote Access Seminars. This seminar offers continuing education credits to registered participants. To qualify for CEU credits, participants must register for and attend the live event using your individual log-in ID for the entire seminar. This will help verify your participation and engagement as you interact with your course leader and colleagues and participate in all exercises.

Do I need to use my webcam to participate in a Remote Access Seminar? It is not mandatory to use a webcam; however, it is strongly encouraged to further enhance the virtual classroom experience.