AI at Work: The Leadership Imperative for 2026

By AMA Staff

AI has become the newest catalyst (and stress test) for organizational leadership. As employees adopt AI tools at unprecedented speed, leaders must balance innovation with risk, productivity with responsibility. AMA’s new whitepaper highlights a critical shift: Organizations that succeed in the AI era will be those that invest in continuous learning, build clear governance, and elevate the uniquely human capabilities that technology can’t replace.

AI Use by the Numbers

The American Management Association (AMA) surveyed 1,365 individuals in 2025 as part of its annual AI survey, which it had also conducted in 2023 and 2024. Respondents in 2025 spanned multiple industries and 29 countries, and held roles that ranged from individual contributors to senior executives.

In 2023, AMA found that only 31% of organizations reported using AI in some capacity. By 2024, that number had nearly doubled, with 57% actively leveraging AI. In 2025, adoption soared: Nearly 95% of organizations reported some level of AI use, and 58% reported daily use across the enterprise.

Even more striking is the movement among the 31% of organizations that were not using AI in 2024. Many have shifted to daily use or pilot use, leaving just 5% that said they do not use AI and 3% unsure.

Employees in 2025 also expressed greater optimism. A full 91% said they believe AI will positively impact their work. When it comes to privacy, 67% of senior leaders, 66% of managers, and almost 70% of individual contributors reported concerns. Interestingly, senior leaders were less worried about ethical misuse or bias (41%) compared with individual contributors (59%), with managers falling in the middle at 50%.

Senior leaders also reported fewer concerns about job loss or role relevance. Only 23% cited worry, compared with 31% of managers and 32% of individual contributors. Overall, however, fear of AI-spurred job loss has dropped dramatically. In 2023, 91% of employees were concerned that AI could take their jobs. In 2025, only 29% expressed this fear. While AI has and can impact jobs, AMA attributes this shift to leaders framing AI as a tool for augmentation rather than replacement and prioritizing transparent communication.

Along with the explosion of AI use has come a similar growth in the creation of implementation strategies and governance policies. In 2023, only 14% of organizations were creating AI strategies, and just 15% had governance policies. In 2024, 47% of companies reported having implementation strategies and 50% had governance policies. Contrast that with 2025, when 75% reported formulating implementation strategies and 53% had implemented governance policies.

The growth in governance policies lags the increase in strategies. The slower growth in governance may reflect a common lag seen whenever new technology emerges—similar to how long it took many companies to develop computer-use or social media policies.

AMA experts emphasize that successful AI adoption requires people to remain at the center of decision making, pairing AI-generated insights with critical thinking and human judgment. This prevents ethical blind spots and keeps AI-aided decisions fair, contextual, and aligned with organizational values.

Three things are clear. Organizations that thrive will:

• Integrate AI into core workflows, not leave it on the periphery
• Create and continually update policies that both empower and protect employees
• Establish benchmarks and KPIs to measure AI’s real daily impact

Building Employee Confidence in AI, and How Companies Can Help

Survey respondents indicated that confidence increases when AI strategy and policies are well established and communicated. Managers reported lower confidence when they were responsible for understanding AI independently, communicating unclear guidelines, or enforcing governance without clear direction. In organizations lacking documented policies, managers were left to navigate AI-related conversations on an individual basis.

Employees, however, are not waiting for leaders to define every use case. They are actively experimenting with AI day to day, discovering how it can support their workflows.

Despite this experimentation, many individuals still felt left behind. In 2025, 72% of individual contributors reported feeling “much further behind” in their understanding of AI. Meanwhile, only 42% of senior leaders felt the same. Overall, 57% of employees in 2025 still felt behind, about the same as in 2024 at 58%.

This sentiment persists even as training expands. AI training soared from 7% of organizations in 2023, to 50% in 2024, and to 78% in 2025. This training included introductory programs, ethics and governance, technical skills, and strategy. Training, governance, and exposure are driving progress, as 82% of employees reported increased awareness and involvement with AI.

When asked what training employees want most, 51% called for hands-on technical training for prompt design and data workflows. More than 48% wanted general awareness or introductory training, and 45% wanted training in AI implementation or strategy.

While greater awareness and exposure help, the speed of AI innovation makes it difficult to feel truly caught up. AMA believes this challenge is driven less by the quality of training and more by the speed of technological change. New AI tools launch daily, media headlines amplify breakthroughs, and companies sprint to keep pace. For many employees, staying fully current feels nearly impossible.

AMA also notes that leaders tend to feel more confident because they are closer to strategic decision making and organizational insight. Individual contributors, meanwhile, are more hands on, adopting new tools before a centralized approach is established.

There are three ways organizations can build employee confidence and long-term capability in AI use:

• Provide continuous learning
• Enable daily opportunities to apply what is learned
• Evolve training programs to keep pace with technology

Leaders can strengthen governance and morale by:

• Enabling employees’ ideas and use cases
• Creating opportunities for continued AI exposure
• Pairing AI literacy with human strengths such as establishing trust, problem solving, and critical thinking

Organizations that view AI as a catalyst to elevate human potential—and promote continuous learning, empower employees to innovate, and build governance that protects without stifling—will thrive. Leaders who embrace this approach will equip their workforce to remain relevant, confident, and prepared as AI continues to evolve.

Adapted from “AI Becomes a Daily Workplace Tool with Employees Trying to Stay Ahead.” Download the full whitepaper.

For over 100 years, American Management Association (AMA) has helped millions of people, through its world-class training and development programs, bring about positive change in their performance to improve business results.