Inside the growing divide between AI strategy and day-to-day experience

AI has entered a new phase. Nearly every organization surveyed uses AI in some capacity, and more than half report daily use across the enterprise. Yet even with widespread adoption, leaders and employees often experience the transition differently. AMA’s new global survey of 1,365 professionals uncovers the realities of AI’s rapid acceleration and the pressing challenges that accompany it.

Key findings include:

• AI has moved from pilot programs to everyday workflows, with 95% of organizations using it and 58% reporting daily use.
• Strategy is advancing faster than governance, leaving many managers responsible for communicating unclear or incomplete policies.
• Independent employee use continues to surge, creating both innovation and risk.
• Many employees feel increased awareness and involvement with AI, yet a majority still feel behind due to the pace of change.
• Training is growing rapidly, but employees across levels seek more hands-on skill building and role-specific guidance.

This Whitepaper offers clear insights and actionable recommendations to help organizations strengthen governance, build confidence, support responsible experimentation, and develop continuous learning strategies that keep pace with evolving AI tools and expectations.

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