Jody Heymann on Keeping Every Employee Motivated and Profitable
How even the "bottom of the ladder" employees are worth an investment.
July 16, 2010
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Jody Heymann wants companies to invest in workers at the bottom of the ladder. These employees, the ones running the factory assembly lines or the retail cash registers, are the ones closest to the products and the customers and the employees who really know what is going on with the company. Smart managers know that if there is a problem that needs to be solved, they go to these employees first. In her book Profit at the Bottom of the Ladder, Heymann shows that the most successful companies are the ones who have invested in training and benefits for all of their employees, keeping them happy, productive, and turning a profit.
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