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Customer Service Training Seminars

Learn the secrets of great customer service that improves the customer experience, satisfaction and loyalty with AMA’s live online and in-person courses.

Discover how to make every client connection a positive one with expert-led, live online and in-person training from AMA. Learn and practice proven ways to find and retain valuable customers, expand your customer base and win repeat business. Gain techniques to help you measure your organization’s ability to meet and exceed customer expectations. Also gain strategies to help you effectively address problematic situations with your customers.

Results 1 - 4 of 4 Results
5 Sessions
Available

Customer Service Excellence: How to Win and Keep Customers

Providing customer service excellence is what will keep your customers coming back.

Delivery Method(s):

Classroom, Live Online

53 Sessions
Available

How to Communicate with Diplomacy, Tact and Credibility

Be a consistently professional communicator—even in difficult circumstances

Delivery Method(s):

Classroom, Live Online

6 Sessions
Available

Becoming a Trusted Advisor: How to Develop More Valuable Customer Relationships

Reinforce your value to customers at every touchpoint.

Delivery Method(s):

Classroom, Live Online

6 Sessions
Available

Developing Effective Business Conversation Skills

Master conversational skills to get attention and gain credibility.

Delivery Method(s):

Classroom, Live Online