Process Management: Applying Process Mapping to Analyze and Improve Your Operation

You can develop the best business strategy and hire the best talent but without the right process management you could still fail!

This process management seminar provides you with proven tools to successfully implement business improvements including process mapping techniques, documentation of standard operating procedures, and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.

Seminar Number: 06531

(95 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Who Should Attend

  • Senior and mid-level managers responsible for process mapping and process quality improvement
  • Industrial engineers, IT analysts and design specialists
  • Operations and manufacturing managers

  •   In-Person3 Day(s)
    1.8 CEU, 18 CLP, 18 PDU
  •   Live Online3 Day(s)
    1.8 CEU, 18 CLP, 18 PDU

This process management seminar provides you with proven tools to successfully implement business improvements including process mapping techniques, documentation of standard operating procedures, and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.

  • Identify process management improvement opportunities
  • Manage bottlenecks to enhance workflow and productivity
  • Determine if nonvalue-added operations should be outsourced
  • Use process management to know where excess levels of inventories can be reduced or eliminated
  • Achieve more realistic and effective scheduling based on process lead-time data
  • Know how each process relates to the whole operation
  • Critical success factors for process management improvement projects
  • Issues: business process elements…typical business processes… measuring and controlling performance
  • Using project management techniques to improve processes
  • Process mapping: collecting the data
  • Analyzing the data and identifying desired improvements
  • Why standard operating procedures (SOPs) are important
  • Cultural and organizational issues and barriers

Learning Objectives

  • Understand Your Company’s Current Business Processes
  • Use Various Tools and Techniques for Documenting Current Business Processes and Designing Desired Business Processes
  • Determine Areas for Improvement, Including Those That Will: Reduce Product Cost and Lead Times; Improve Product Quality; and Improve Customer’s Perception of Received Values
  • Determine Where Bottlenecks Are So That They Can Be Managed Properly
  • Identify Non-Value-Added Operations
  • Prepare a Project Plan for Your Process Improvement Projects

Critical Success Factors for Process Improvement Projects

  • Define Terminology Associated with Process Improvement Projects
  • Provide a Description of a Process Improvement Project
  • List Possible Benefits of Process Improvement Projects
  • Identify Reasons Why Process Improvement Projects Succeed or Fail

Definition of a Process

  • Define the Critical Elements of a Process
  • Distinguish Between High-Level and Detailed-Level Business Processes
  • Identify Processes in Your Workplace Based on Additional Examples of Business Processes

Process Improvement Using Project Management Techniques

  • Identify the Key Stages of a Process Improvement Project
  • Define Key Project Management Tools and Techniques That Can Be Used for Process Improvement Projects
  • Define a Structured List of Activities That Must Be Completed in a Process Improvement Project

Mapping the Process—Collecting the Data

  • Define the Steps Required During the Planning of a Process Improvement Project
  • Identify Additional Techniques to Document a Process
  • Create a Process Map Using a 3-Step Framework

Analyzing the Data and Identifying Process Improvements

  • Apply Various Techniques to Analyzing the AS-IS Process Map
  • Develop a Desired (TO-BE) Process Map That Reflects Process Improvements
  • Understand the Steps Required to Reach Agreement About Recommendations with All Key Stakeholders

Implementing Recommended Processes—Standard Operating Procedures

  • Define the Elements of a Standard Operating Procedure (SOP)
  • Apply the Steps in Creating an SOP That Encompasses the Desired Process Improvements
  • Understand Other Alternatives for Implementing Improved Processes

Implementing Recommended Processes—Addressing Cultural and Organizational Issues

  • Understand Organizational Enablers and Obstacles That Will Impact a Process Improvement Plan
  • Understand the Impact of Change-Management Issues to a Process Improvement Process
  • Understand the Ongoing Role of Process Owners and Senior Management to Support Continuous Process Improvement

Measuring the Process—The Role of Information in Process Management

  • Understand the Importance of a Process Measurement System
  • Define the Steps to Establish a Process Measurement System

Summary and Review

  • Summarize the Key Techniques Used in Process Improvement Projects
  • Identify Opportunities for Using Process Mapping Techniques for Other Purposes Within Your Organization
  • Apply Key Learnings in the Development of an Integrated, Comprehensive Work Breakdown Structure to Guide You in Future Process Improvement Projects

Download Extended Seminar Outline PDF

View a Sample of Our Reviews


95 reviews

The instructor was informative, knowledgeable, experienced, and realistic about the pace and amount of information covered. The room was comfortable and the topic was appropriately named. The other participants were good people to have training with, as well.
Great method of covering topics for people who have little or no experience/knowledge of the subject matter.
The course was very good. The instructor was very knowledgeable of the material and used her personal experiences to explain certain areas of the course. The group activities definitely helped understand the information and material of the course. Overall, I would definitely recommend this course.
I am left with good learning and I reaffirm that the tools that I have seen during class, I will be able to integrate it or incorporate it into my daily work bases, as I progress and practice
I found that the instructor was very good at getting attendees to interact and the content of the training was outstanding. Virtually everything I learned in class was something I could apply almost immediately to daily work tasks.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle 18 Ways of Working [WOW]

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

In-Person Schedule

2 Sessions Available

Live Online Schedule

3 Sessions Available

  • $2,595.00 Non Members
  • $2,345.00 AMA Members
  • $2,221.00 GSA
Date Duration State City Zip
  2024-10-07 2024-10-09 Oct 7, 2024 - Oct 9, 2024 3 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2025-04-02 2025-04-04 Apr 2, 2025 - Apr 4, 2025 3 Days IL Chicago 60601-5927 Chicago Register Now

2595.00 $