Process Management: Applying Process Mapping to Analyze and Improve Your Operation

You can develop the best business strategy and hire the best talent but without the right process management you could still fail!

This process management seminar provides you with proven tools to successfully implement business improvements including process mapping techniques…documentation of standard operating procedures…and value-added vs. nonvalue-added activity analysis to successfully implement process management improvements.

Seminar Number: 06531

In a Classroom
Your Company Location

Course Scheduling & Pricing

Who Should Attend

Senior and midlevel managers responsible for process mapping and process quality improvement…industrial engineers, IT analysts and design specialists and VPs of manufacturing.

Classroom3 Day(s)
1.8 CEU, 18 PDU

Overview
How You Will Benefit
What You Will Cover
Outline - Classroom
Credits

Identify process management improvement opportunities
Manage bottlenecks to enhance workflow and productivity
Determine if nonvalue-added operations should be outsourced
Use process management to know where excess levels of inventories can be reduced or eliminated
Achieve more realistic and effective scheduling based on process lead-time data
Know how each process relates to the whole operation

Critical success factors for process management improvement projects
Issues: business process elements…typical business processes… measuring and controlling performance
Using project management techniques to improve processes
Process mapping: collecting the data
Analyzing the data and identifying desired improvements
Why standard operating procedures (SOPs) are important
Cultural and organizational issues and barriers

Learning Objectives

Understand your company’s current business processes
Use various tools and techniques for documenting current business processes and designing desired business processes
Determine areas for improvement, including those that will:
—reduce product cost and product lead-times
—improve product quality
—improve customer’s perception of received values
Determine where bottlenecks are so that they can be managed properly
Identify non-value-added operations
Prepare a project plan for your process improvement projects

Critical Success Factors for Process Improvement Projects

Define terminology associated with process improvement projects
Provide a description of a process improvement project
List possible benefits of process improvement projects
Identify reasons why process improvement projects succeed or fail

Definition of a Process

Define the critical elements of a process
Distinguish between high-level and detailed-level business processes
Identify processes in your workplace based on additional examples of business processes

Process Improvement Using Project Management Techniques

Identify the key stages of a process improvement project
Define key project-management tools and techniques that can be used for process improvement projects
Define a structured list of activities that must be completed in a process improvement project

Mapping the Process—Collecting the Data

Define the steps required during the planning of a process improvement project
Identify additional techniques to document a process
Create a process map using a three-step framework

Analyzing the Data and Identifying Process Improvements

Apply various techniques to analyzing the as-is process map
Develop a desired (to-be) process map that reflects process improvements
Understand the steps required to reach agreement about recommendations with all key stakeholders

Implementing Recommended Processes—Standard Operating Procedures

Define the elements of a standard operating procedure (sop)
Apply the steps in creating an sop that encompasses the desired process improvements
Understand other alternatives for implementing improved processes

Implementing Recommended Processes—Addressing Cultural and Organizational Issues

Understand organizational enablers and obstacles that will impact a process improvement project
Understand the impact of change-management issues to a process improvement project
Understand the ongoing role of process owners and senior management to support continuous process improvement

Measuring the Process—The Role of Information in Process Management

Understand the importance of a process measurement system
Define the steps to establish a process measurement system

Summary and Review

Summarize the key techniques used in process improvement projects
Identify opportunities for using process mapping techniques for other purposes within your organization
Apply key learnings in the development of an integrated, comprehensive work breakdown structure to guide you in future process improvement projects

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs

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Classroom Schedule

6 Sessions Available

$2,345.00 Non Members
$2,095.00 AMA Members
$1,984.00 GSA

Date

Sort

State

Date	Duration	State	City	Zip
2019-07-17 2019-07-19 Jul 17, 2019 - Jul 19, 2019	3 Days	CA	San Francisco	94103-3156 San Francisco	Register Now
2019-09-18 2019-09-20 Sep 18, 2019 - Sep 20, 2019	3 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2019-10-16 2019-10-18 Oct 16, 2019 - Oct 18, 2019	3 Days	NY	New York	10019 New York	Register Now
2019-11-04 2019-11-06 Nov 4, 2019 - Nov 6, 2019	3 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2020-03-16 2020-03-18 Mar 16, 2020 - Mar 18, 2020	3 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2020-04-06 2020-04-08 Apr 6, 2020 - Apr 8, 2020	3 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now

2345.00 $