Rachael Brown on Paying Employees to Quit

    Jan 24, 2019

    The Kirkpatrick four-level evaluation model focuses on four key areas: reaction, learning, behavior and results — with each successive level representing a more precise measure of the effectiveness of a training program. Listen to the Kirkpatricks as they walk through each step of the model and describe its practical application to the business environment. As Professor Emeritus at the University of Wisconsin, Donald L. Kirkpatrick, Ph.D., is a former national president of the American Society for Training and Development and regularly conducts evaluation workshops for ASTD and other organizations in both the private and public sectors. He has consulted on management training and development to a wide range of companies including Blockbuster, Caterpillar, Coca-Cola, Eastman Kodak, GE, Honeywell, IBM, Johnson Wax, Kemper Insurance, the Mayo Foundation, and the U.S. Civil Service Commission. His books include Evaluating Training Programs: The Four Levels and Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs. He was elected to the HRD Hall of Fame in 1997. James D. Kirkpatrick, Ph.D., is a vice president, for First Indiana Bank in Indianapolis Indiana. He is also director of the corporate university. He is an adjunct professor in the MBA program at the Indiana School of Technology, member of cofounder of the downtown Indianapolis Organizational Development Network, and is on the Board of Directors for the American Red Cross. He has written a number of books, including Transferring Learning to Behavior: Using the Four Levels to Improve Performance and Implementing the Four Levels: A Practical Guide for Effective Evaluation of Training Programs. For additional training on this topic, consider these AMA seminars: * Human Resources Measurement and Metrics * Training the Trainer * Instructional Design for Trainers * Internal Consulting Skills for the Human Resources Professional To learn more, read these AMACOM Books: * The New Human Capital Strategy, by Bradley W. Hall * The AMA Guide to Management Development, by Daniel R. Tobin and Margaret S. Pettingell * The Trainer’s Toolkit, 2nd Edition, by Cy Charney and& Kathy Conway * One Foot Out the Door, by Judith Bardwick * Improving Employee Performance Through Appraisal and Coaching, by Donald L. KirkpatrickFounded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos customer...Founded in 1999, the online shoe retailer Zappos.com has been an astonishing success story, growing to nearly $1 billion in sales. Even more impressive than its sales numbers, however, are the numbers of customers who rave about Zappos customer service excellence. The company's success at customer service starts with its training program. In this interview, Zappos training manager Rachael Brown tells Edgewise how the company develops its stellar customer service - and why Zappos offers new employees $1,000 to quit. AMA_Edgewise_0828.mp3