Noah Fleming on Enduring Customer Loyalty

    Jan 24, 2019

    Fleming explains how constantly searching for new customers is not a solution for new business.In Evergreen: Cultivate the Enduring Customer Loyalty That Keeps Your Business Thriving (published by AMACOM), author Noah Fleming explains how constantly searching for new customers is not a solution for new business. Fleming argues that customer loyalty is built through proper marketing that balances getting new customers and keeping existing ones. The purpose of the book is to give managers the steps needed to find their right sense of balance. AMA_Edgewise_1503.mp3