Michael Alter on Building Superior Customer Service Published: Jan 24, 2019 At SurePayroll, employees win money for making mistakes. Although this approach may seem a little backward, Michael Alter, president of the payroll provider, says the only way to continue to grow is to change and try new things—and it may account for the company’s fast growth, a three-year growth rate of 1.302 percent.AMA_Edgewise_1006.mp3