Dick Martin on Rebuilding Brand America

    Jan 24, 2019

    When managers coach their team members on their performance, “emotional intelligence” may not be the first thing that comes to mind. But some believe that performance development depends on the employee’s emotional intelligence, and the ability of the manager to encourage and increase it. In his book, Coaching for Emotional Intelligence (AMACOM), Bob Wall provides a carefully planned strategy to help managers address such factors as personality traits, communications styles, and personal behaviors -- the delicate issues that make coaching for EI more challenging than coaching for performance alone. Bob Wall is a professional consultant who specializes in leadership and team development. His clients include CapitalOne, Pier One Imports, McDonnell Douglas Aircraft, Aon Corp. Microsoft, GTE, and State Farm Insurance, as well as healthcare, government, and military organizations. For additional training on this topic, consider these AMA seminars: AMA's Leading with Emotional Intelligence Developing Your Emotional Intelligence Building Better Work Relationships Successfully Managing People Developing Executive Leadership - Executive Leadership Training For related reading from AMACOM Books: Coaching for Emotional Intelligence Quick Emotional Intelligence Activities for Busy Managers Emotional Intelligence for Project Managers The EQ DifferenceIn his book Rebuilding Brand America (AMACOM), Dick Martin argues that in today's global economy, American companies can no longer afford to overlook how anti-American sentiment affects their business. He then looks at how some of America's best...In his book Rebuilding Brand America (AMACOM), Dick Martin argues that in today's global economy, American companies can no longer afford to overlook how anti-American sentiment affects their business. He then looks at how some of America's best companies have risen to this challenge, and in doing so have thrived in international markets while being recognized as ambassadors of goodwill across the world. Dick was excecutive vice president of public relations, employee communications and brand management for AT&T. He has published articles in The Harvard Business Review and other media, and is the author of Tough Calls.AMA_Edgewise_0712.mp3