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Managing Emotions in the Workplace: Strategies for Success

Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you? If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

Seminar Number: 02540

4.8
(111 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Emotional awareness plays an important role in professional relationships and decision making. This managing emotions course helps professionals recognize and regulate reactions that may influence workplace interactions. Through guided exercises and actionable strategies, participants develop greater self-awareness and communication control. The course is particularly helpful for professionals seeking guidance on managing emotions at work or developing stronger emotional intelligence in demanding environments.

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Who Should Attend

Any business professional who is experiencing intense emotional and/or stressful situations at work.

  •   In-Person2 Day(s)
    1.2 CEU, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 PDU, 12 PMU
 
 

Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you?

If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

  • Understand the connection between emotions and stress in the workplace
  • Improve your skills at managing emotions in the workplace and maximizing work relationships
  • Become more effective at managing emotions in the workplace through assertiveness communication skills
  • Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
  • Learn how to balance the physical, mental and emotional aspects of life
  • Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups
Understanding Stress in the Workplace
  • Identify common causes of stress in the workplace from personal experiences
  • Categorize common symptoms
  • Discern the difference between positive stress and negative stress in the workplace
  • Determine your levels of personal and work-related stress
  • Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
  • Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being

A Closer Look at Feelings and Emotional Well-Being

  • Define personal mastery and its impact on your work life
  • Differentiate between the two groups of emotions to better understand how you are feeling and why
  • Identify different feelings in the past, present and future
  • Evaluate your emotional debt and discover ways to pay it off
  • Analyze situations so that your emotions do not sabotage the results you want
  • Recognize thoughts, feelings and behaviors associated with stressful situations
  • Analyze behavior patterns associated with stressful events

Communicating or Controlling? Balance or Ballistics?

  • Use your mirror listening skills to understand how others are feeling
  • Identify feelings and the reasons why people feel the way they do
  • Recognize when to be assertive in interacting with others
  • Construct assertive messages using the XYZ technique

Rituals—Managing Emotions in the Workplace

  • Identify rituals that presently exist in your life
  • Classify rituals according to purpose

Personal Action Plans—Putting It All Together

  • Create a personal action plan to implement your learning back at work

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Identify the Causes of Workplace Stress
  • Consider How Perception Has a Direct Impact on Your Emotions, and Understand How to Modify Your Perceptions
  • Analyze How Hurt, Loss, Anxiety, Anger, Guilt and Depression Trigger Emotional Arousal and Reactions
  • Identify the Six Myths About Stress
  • Practice and Use Hands-On Techniques to Keep from Being “Emotionally Hijacked” at Work
  • Describe Key Characteristics of Emotional Health, Including How Feelings Work, How to Pay Off Emotional Debt, How to Recognize Where Your Defense Mechanisms Can Distort Your Perception, How Defense Mechanisms Work, and How to Create Emotional Peace of Mind
  • Identify and Practice Assertive Communication Skills to Effectively Express Your Emotions and Use Assertive Messages
  • Create Rituals to Remind Yourself How to Lower Stress and Better Manage Your Emotions By Balancing the Mental, Physical, Emotional, and Spiritual Aspects of Life

Understanding More About Stress

  • Identify Common Causes of Stress from Personal Experiences
  • Interpret the Psychological and Physiological Effects of Stress
  • Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress
  • Discern the Difference Between Positive Stress and Negative Stress
  • Determine Your Levels of Personal and Work-Related Stress
  • Recognize the Ways You MayB Unintentionally Contributing to Your Own Stress Levels Through Perceptions of Excessive Demands
  • Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being
  • Synthesize Your Personal Profile By Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress

A Closer Look at Feelings and Emotional Well-Being

  • Define Personal Mastery and Its Impact on Your Work Life
  • Differentiate Between the Two Groups of Emotions to Better Understand How You Are Feeling and Why
  • Assess What You Are Feeling and Why You Are Feeling That Way
  • Differentiate Among Feelings in the Past, Present and Future
  • Evaluate Your Emotional Debt and Discover Ways to Pay It Off
  • Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want
  • Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations
  • Analyze Behavior Patterns Associated with Stressful Events
  • Assess the Discrepancies Between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions

Communicating or Controlling? Balance or Ballistics

  • Use Your Mirror Listening Skills to Understand How Others Are Feeling
  • Identify Feelings and the Reasons Why People Feel the Way They Do
  • Recognize When to Be Assertive
  • Construct Assertive Messages Using the XYZ Technique

Rituals—Managing Emotions and Stress

  • Identify Rituals That Presently Exist in Your Life
  • Classify Rituals According to the Purpose They Serve
  • Create Meaningful Workplace Rituals
  • Test Workplace Rituals Against Real-Life Events

Personal Action Plans—Putting It All Together

  • Create a Personal Action Plan to Implement Your Learning Back at Work

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

111 reviews

 
Great technics were gotten from this course. Instructor was very knowledgeable and easy to follow. Overall I feel that I now have the tools to better my life both work and personal.
5
John Z.
 
Director Reporting and Data Analytics
 
Industry: Insurance
Instructor was knowledgeable in all areas and was able to provide constructive feedback for exercises.
5
Tanya K.
 
Controller
 
Industry: Business Services
Very useful approach - I enjoyed personal anecdotes, humor, and frequent solicitation of experiences from the group.
5
Ryan T.
 
Deputy Editor
 
Industry: Media & Internet
The course was very helpful to identify strategies that should help me managing stress and becoming a better manager. Some of them are actual action items and will make sure to incorporate to my routine.
4
DARIO G.
 
Associate Director
 
Industry: Manufacturing
The course was well designed and led us through the steps to identify stressors and manage emotions that result from them.
5
Cheryl A.
 
Manager, Communications
 
Industry: Business Services

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

In-Person Schedule

3 Sessions Available

Live Online Schedule

4 Sessions Available

  • $2,695.00 Non Members
  • $2,445.00 AMA Members
  • $2,390.00 GSA
Date Duration State City Zip
  2026-05-11 2026-05-12 May 11, 2026 - May 12, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-10-05 2026-10-06 Oct 5, 2026 - Oct 6, 2026 2 Days NY New York 10019 New York Register Now

  2026-11-09 2026-11-10 Nov 9, 2026 - Nov 10, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

Frequently Asked Questions

Why is managing emotions in the workplace important for professionals?

Emotions influence how people communicate, make decisions and respond to challenges. When emotions are not managed effectively, they can affect collaboration, productivity and workplace relationships. Learning strategies for managing emotions in the workplace helps professionals remain composed, communicate more effectively and handle stressful situations with greater confidence.

How can I improve managing emotions at work during stressful situations?

Stressful situations are common in fast-paced work environments. This program teaches practical techniques for managing emotions at work, including recognizing emotional triggers, pausing before reacting, and choosing responses that support productive conversations and better outcomes.

What skills are included in emotional management skills training?

Emotional management skills training focuses on recognizing emotional patterns, regulating reactions and communicating more effectively during challenging interactions. Participants develop tools for managing frustration and stress, maintaining professionalism under pressure and strengthening their overall emotional intelligence in the workplace.

I sometimes feel frustrated or overwhelmed at work. Will this managing emotions course help?

Yes. Many professionals attend a managing emotions course to learn how to handle frustration, pressure or workplace conflict more effectively. The program provides strategies to stay calm, respond thoughtfully and maintain professionalism even in difficult conversations or high-stress situations.

Does this course address anger management in the workplace?

Yes. While the program focuses broadly on emotional intelligence, it also addresses common challenges such as frustration and anger. Participants learn constructive approaches to anger management in the workplace so they can respond to challenges in a way that supports collaboration and positive working relationships.

How does managing emotions in the workplace training improve teamwork?

When professionals learn techniques for managing emotions in the workplace, they communicate more clearly, handle disagreements more constructively and support a more respectful work environment. These skills help teams work through challenges productively while maintaining strong professional relationships.
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