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Leading and Building a Conflict-Intelligent Team

Great teams are not defined by the absence of conflict, but by the way they intentionally prepare for it. When leaders lack a shared framework for handling disagreement, conflict can hamper progress and weaken trust. When leaders prepare for it, conflict becomes a productive part of how teams test ideas and move forward Leading with conflict intelligence redefines what effective leadership looks like today, where curiosity, courage and collaboration drive sustained performance. Participants will learn a three-phase process they can put into action with their teams: Foundation and Trust Collaboration and Decision-Making Empowerment and Innovation Along the way, you'll gain practical tools and behaviors for leading with openness, clarity and confidence.

Seminar Number: 02991

  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Leadership>Leading and Building a Conflict-Intelligent Team

About This Course

Conflict does not have to damage a team. When handled well, it can sharpen thinking and strengthen relationships. This course helps leaders build conflict-intelligent teams that can navigate disagreement more productively by developing stronger self-awareness and healthier responses to tension. The result is a team culture where conflict becomes more constructive, driving better ideas and stronger relationships — and is less disruptive.

Read the FAQs

Who Should Attend

Managers, leaders and business professionals who want to create stronger teams by using conflict intelligence as a catalyst for connection and lasting success.

  •   In-Person2 Day(s)
    1.2 CEU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 PMU
 
 

Great teams are not defined by the absence of conflict, but by the way they intentionally prepare for it. When leaders lack a shared framework for handling disagreement, conflict can hamper progress and weaken trust. When leaders prepare for it, conflict becomes a productive part of how teams test ideas and move forward

Leading with conflict intelligence redefines what effective leadership looks like today, where curiosity, courage and collaboration drive sustained performance.

Participants will learn a three-phase process they can put into action with their teams:

  • Foundation and Trust
  • Collaboration and Decision-Making
  • Empowerment and Innovation

Along the way, you'll gain practical tools and behaviors for leading with openness, clarity and confidence.

  • Gain a practical framework for leading through conflict with confidence
  • Create team norms that support honest discussion and mutual respect
  • Strengthen trust while addressing opposing viewpoints
  • Improve the quality of decisions through structured dialogue
  • Understanding conflict intelligence and adopting a leadership mindset
  • Building psychological safety and trust
  • Facilitating balanced discussion and shared decision making
  • Encouraging feedback, recognition and continuous learning
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In-Person Schedule

2 Sessions Available

Live Online Schedule

2 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
Date Duration State City Zip
  2026-06-15 2026-06-16 Jun 15, 2026 - Jun 16, 2026 2 Days NY New York 10019 New York Register Now

  2026-10-15 2026-10-16 Oct 15, 2026 - Oct 16, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

Frequently Asked Questions

Who should attend this conflict-intelligent leadership course?

This program is designed for managers, leaders and business professionals who want to build stronger teams by learning how to manage and use workplace conflict more productively. It is especially valuable for leaders responsible for guiding teams through disagreements, collaboration challenges or complex conversations.

What skills will I learn in this conflict intelligence training?

Participants learn how to develop conflict intelligence, a leadership capability that helps teams address disagreements constructively. The course focuses on practical skills such as navigating difficult conversations, understanding different perspectives and turning conflict into an opportunity for stronger collaboration.

How is this course different from traditional conflict management training?

Many programs focus only on resolving or avoiding conflict. This course focuses on conflict intelligence — helping leaders understand how conflict can strengthen relationships, improve communication and lead to better decisions when it is handled effectively.

My team struggles with tension or disagreements. Will this course help?

Yes. Many teams experience conflict but lack the tools to address it productively. This program helps leaders guide conversations more effectively so disagreements lead to understanding, stronger relationships and better team outcomes.

What does a conflict-intelligent team look like?

A conflict-intelligent team is one where team members feel comfortable sharing different perspectives, addressing disagreements openly and working through challenges together. When teams develop conflict intelligence, they communicate more honestly and collaborate more effectively.

Why is conflict intelligence important for team performance?

Teams that develop conflict intelligence are better equipped to handle disagreements, make stronger decisions and maintain healthy working relationships. When conflict is addressed constructively, it can become a catalyst for innovation and stronger collaboration.
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