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7 Interpersonal Skills of Great Managers

Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace. Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.

Seminar Number: 02575

4.8
(105 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Managers help shape their team’s performance through the way they listen and respond to others. This program explores the habits behind effective interpersonal management skills, helping leaders strengthen trust and collaboration across their teams. Participants examine the core interpersonal management behaviors that influence workplace relationships and practice the seven essential competencies that define strong leadership presence. By developing these important skills, managers create a more productive environment where employees feel heard, supported and motivated to perform.

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Who Should Attend

Managers, team and project leaders, and supervisors who want to take their personal, team and unit performance to the next level through the dynamic use of interpersonal and engagement proficiency.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PMU
 
 

Broaden your managerial effectiveness to ensure your success in today’s hyper-speed, technology-driven and diverse workplace.

Impact, engagement and results depend on a situationally balanced combination of technical, function-related, operational and interpersonal proficiencies. Interpersonal skills are pivotal to building credibility, trust, accountability and commitment in your team. This 2-day, interactive, hands-on, action planning and skill-building experience will equip you with an expanded perspective and a set of competencies to distinguish you from others who subscribe to a more traditional managerial mindset.

  • Expand your managerial mindset
  • Examine the impact of your values and approaches to management
  • Establish, communicate and gain commitment for performance expectations
  • Enlist others through trust and empathy
  • Energize others through providing feedback, building teams and handling conflict
  • Enable others through motivation and valuing differences
  • Empower others through delegating tasks and conducting meetings
  • Linking management challenges to interpersonal skills
  • Increasing your self-awareness and clarifying values
  • Adapting style preferences to the situation
  • Checking for understanding
  • Delivering clear messages and instructions
  • Directing and communicating performance expectations
  • Using active listening to enhance your effectiveness
  • Giving effective corrective feedback and engaging difficult people
  • Motivating others to get great results
  • Achieving productive and satisfying work relationships with peers, your manager, and others
  • Practicing using feedback as an important communication tool
  • Utilizing and leveraging the talents and experience of a multigenerational team
  • Practicing strategies to promote inclusiveness
  • Applying key interpersonal skills to facilitate delegation and meetings
  • Drafting a management credo
  • Planning for continued interpersonal skill development
  • Providing the right support for teams

Learning Objectives

  • Describe the Connection Between Effective Management and the Use of Interpersonal Skills
  • Use Critical Interpersonal Skills Recommended for Various Management Challenges
  • Practice Active Listening and Feedback Skills with Class Colleagues in Application Exercises
  • Tailor Responses to the Needs/Preferences of Target Audience(s) Based on Self-Assessments
  • Apply Conflict Management Skills in Work Situations with Direct Reports and Associates
  • Employ Motivational/Management Principles and Empathy in Realistic Management Examples
  • Demonstrate Trust and Motivational Practices in Different Interpersonal Skills Practices
  • Choose Constructive Responses to On-The-Job Management Encounters Using Conflict Management, Feedback, and Listening Principles Practiced in Class
  • Discuss Individual Action Plans That Describe How Identified Skills Will Be Used on the Job
  • Present an Individual Management Credo That Reflects Their Personal Values, Communication and Management Styles

Expanding Managerial Mindsets

  • Explain the Interpersonal Skills That Effective Managers Use
  • Describe How Your Team Members Would Rate Your Use of Interpersonal Skills
  • Identify Other Management Approaches That Can Be Added to Your Current Repertoire
  • List Potential and Real Barriers to Your Successful Use of Interpersonal Skills
  • Evaluate How Adopting Different Management Styles and Mindsets Facilitate Your Managerial Effectiveness

Examining the Impact of Values, Behavioral Preferences and Management Styles

  • Assess Your Level of Self-Awareness and Its Impact on Your Effectiveness
  • Identify and Clarify Key Personal Values and Actions That Reflect the Principle
  • Describe the Impact They Could Have on Others with Different Behavioral Style Preferences

Establishing Clear Performance Expectations

  • Prepare Two Performance Expectations for Self or Team Members Using Pointers Provided and Practiced in Class
  • Develop and Use a List of Questions and Actions to Check for Understanding in Setting Performance Goals
  • Apply Pointers for Establishing Performance Expectations to Real-Life Practical Examples
  • Use Interpersonal Skills to Establish Performance Expectations, Check for Understanding, Gain Commitment and Deliver Clear Messages

Enlisting Through Trust, Empathy, and Active Listening

  • Identify Personal Listening Liabilities and Strategies for Improvement
  • Recognize the Uses of Feedback in Building, Understanding, and Achieving High-Performance Standards, Individually and in Teams
  • Practice and Apply the Use of Questions to Build Shared Information and Enhance Clarity
  • Analyze the Uses of Self-Disclosure, Feedback, Listening, and Questions to Achieve Productive and Satisfying Work Relationships with Peers, Your Manager, and Others

Energizing by Providing Feedback, Building Teams, and Handling Conflict

  • Describe the Impact of Your Current Approach to Providing Feedback to Team Members
  • Identify Common Mistakes to Avoid When Giving Feedback
  • Use Feedback Best Practices in Various In-Class Scenarios
  • Partner with Colleagues to Develop a Feedback Approach That Will Be Taken in a Challenging On-The-Job Example
  • Identify Your Team’s Development Stage, and Prepare Interventions to Progress the Team’s Development
  • Use Constructive Management Approaches and Interpersonal Skills to Recognize and Handle Conflict in Skills Practices and Peer Coaching

Enabling by Providing Instructions, Motivating, and Valuing Differences

  • Use a Set of Steps to Provide Clear Directions to Others
  • Apply Motivational Principles to On-The-Job Situations
  • Evaluate and Implement Practices That Value Differences in Your Work Teams
  • Identify Some Strategies for Utilizing and Leveraging the Talents and Experience of a Multigenerational Team

Empowering Through Delegating and Conducting Effective Meetings

  • Identify Opportunities to Delegate to Team Members
  • Plan to Delegate to a Team Member Using Pointers Provided
  • Diagnose the Effectiveness of Your Current Meetings
  • Implement Two New Effective Meeting Practices
  • Apply Key Interpersonal Skills to Facilitate Delegation and Meetings

Management Credo Presentation and Action Plan Discussion

  • Draft Your Personal Management Credo
  • Present Your Personal Management Credo in Writing
  • Verbally Outline Your Interpersonal Skills DevelopmePastent Plan
  • Invite Feedback from and Offer Feedback to Your Colleagues

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

105 reviews

 
great topics, great structure that had everyone engaged, discussed realistic real life situations.
5
Rachel F.
 
Program Manager
 
Industry: Business Services
The instructor was very good at inserting real life work examples into the curriculum. His real world experience was very relevant to the course. Also, the small class size allowed for great interaction and participation.
5
Marc S.
 
Supervisory Examiner
 
Industry: Government
The training course encompassed a lot of information and instructor did a great job conveying the material in an effective and efficient manner.
5
Sean B.
 
Lead Residential Loan Review Analyst
 
Industry: Finance
This course was very thought-provoking and gave me a lot of concrete strategies to manage my team more effectively. The instructor was engaging and very knowledgeable.
5
Connie B.
 
Donor Services and Information Manager
 
Industry: Organizations
It was a good course with valuable information, the participation was good which made the overall experience even better as hearing others experiences was good and even at times relieving to know that others were experiencing the same types of situations I am
4
Lysa S.
 
Procurement and Facilities Manager
 
Industry: Holding Companies & Conglomerates

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Intermediate
Prerequisites: Foundation in Management & Supervisory Skills
Advanced Preparation: Online pre-and post-seminar assessment
Delivery Method: Group Live/Group Internet Based
Field of Study:  Non-Technical – Communication & Marketing, Personal Development

In-Person Schedule

1 Session Available

Live Online Schedule

4 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2026-08-04 2026-08-05 Aug 4, 2026 - Aug 5, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

Frequently Asked Questions

I want to improve my interpersonal management skills to better lead my team. Is this the right course for me?

Yes. This course is designed for managers, team leaders and supervisors who want to strengthen their interpersonal management skills and build stronger relationships with employees, peers and stakeholders. You’ll learn practical techniques to communicate more effectively, build trust and improve team performance.

What are the 7 interpersonal skills managers learn in this course?

The program focuses on 7 interpersonal skills that help managers lead more effectively, including communication, influence, listening, engagement and relationship building. These interpersonal management skills help managers motivate employees, resolve challenges and create stronger collaboration across teams.

How can interpersonal skills improve my effectiveness as a manager?

Strong interpersonal skills help managers communicate expectations clearly, handle difficult conversations and build productive working relationships. By improving these management interpersonal skills, managers can increase team engagement, strengthen collaboration and drive better results.

Is this course useful for new managers or only experienced leaders?

Both can benefit. New managers gain foundational interpersonal management skills they need to lead people effectively, while experienced leaders refine their ability to influence, motivate and communicate across teams and departments.

Does this course provide examples of effective interpersonal management techniques?

Yes. The program includes practical examples and exercises that demonstrate how interpersonal management skills can be applied in real workplace situations such as coaching employees, resolving conflict and improving team communication.

Will this training help me handle challenging employee interactions?

Yes. Managers often face difficult conversations, performance issues or communication breakdowns. This course helps you apply interpersonal management techniques to navigate those situations while maintaining trust, professionalism and team engagement.
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