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How to Communicate with Diplomacy, Tact and Credibility

Strong communicators inspire trust, foster collaboration and resolve conflicts effectively. This diplomacy and tact training course equips you with the skills to manage challenging conversations, deliver feedback with professionalism, and maintain positive relationships, even under pressure. Through interactive exercises, role-plays, and case studies, you’ll learn proven techniques for active listening, non-verbal communication and persuasive messaging. You’ll also explore strategies for tailoring your message to different audiences and navigating workplace dynamics with confidence. Whether attending in person or through our online communication skills course , you’ll leave with a toolkit of practical communication techniques to apply immediately for business and career success, all with our 100% satisfaction guarantee.

Seminar Number: 02206

5
(2399 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Communication Skills>How to Communicate with Diplomacy, Tact and Credibility

About This Course

Many workplace conversations break down not because of what is said, but because of how it is delivered. Participants build a clear understanding of the meaning of tact and diplomacy in real work settings, such as when you’re giving feedback or navigating conflict, having difficult conversations, and when tone and timing affect outcomes. Through realistic scenarios and guided practice, you’ll learn how to communicate with tact and professionalism in everyday communication at work, improving credibility and working relationships without avoiding hard conversations.

Read the FAQs

Who Should Attend

Business professionals who want to improve their workplace communication skills, enhance credibility and navigate sensitive situations effectively

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PMU
 
 

Strong communicators inspire trust, foster collaboration and resolve conflicts effectively. This diplomacy and tact training course equips you with the skills to manage challenging conversations, deliver feedback with professionalism, and maintain positive relationships, even under pressure.

Through interactive exercises, role-plays, and case studies, you’ll learn proven techniques for active listening,non-verbal communication and persuasive messaging. You’ll also explore strategies for tailoring your message to different audiences and navigating workplace dynamics with confidence.

Whether attending in person or through our online communication skills course, you’ll leave with a toolkit of practical communication techniques to apply immediately for business and career success, all with our 100% satisfaction guarantee.

  • Apply diplomacy and tact to be a credible and effective communicator 
  • Manage the impact your communications have on your image 
  • Define and leverage your communication style 
  • Develop and demonstrate better listening skills 
  • Understand the importance of perceptions 
  • Explore communication style differences and learn to flex your own style 
  • Recognize the impact of stress on communications and be able to adjust for it 
  •  Know what makes effective, powerful communication and develop the skills to model it
The Importance of Perception
  • Understanding how perception and image can impact others’ perception of you and your performance
  • Recognizing how diplomacy, tact and credibility are demonstrated through good communication

Communication Style Differences

  • Knowing how style impacts the image others have of you 
  • Flexing your style to communicate with more diplomacy, tact and credibility 
  • Completing the Insight Inventory® to better understand how style affects your communication effectiveness 
  • Flexing your style to gender, generation and position 
  • Recognizing how stress impacts how you use your style traits

Effective and Powerful Communication 

  • Identifying and removing the roadblocks to effective communication 
  • Knowing how to positively impact the visual, verbal and vocal components of communication 
  • Describing the Know-Feel-Do Model of communicating 
  • Implementing strategies for powerful communications and practicing them 
  • Understanding nonverbal communication as a critical part of the communication process

Effective Listening Skills 

  • Applying good listening skills in order to communicate with diplomacy, tact and credibility 
  • Identifying the barriers and obstacles to effective listening 
  • Using good listening skills to build and improve your image 
  • Knowing how ineffective listening can cost you and the organization

Diplomacy, Tact and Credibility

  • Defining the five actions that make for credible communication 
  • Applying diplomacy, tact and credibility skills to create more effective communication 
  • Identifying how “hot buttons” make people lose their diplomacy and tact—and credibility
  • Being aware of your “hot buttons,” and preparing before you face these situations

Learning Objectives

  • Apply Diplomacy and Tact to Be a Credible and Effective Communicator
  • Define and Leverage Your Communication Style
  • Utilize Effective Communication Skills
  • Demonstrate Good Listening Skills

Communication: A Matter of Perception

  • Define Diplomacy, Tact and Credibility as It Applies to Communication
  • Discuss How Perception and Image Can Impact Others’ Perception of You and Your Job Performance
  • Explain the PIE Model and Its Relevance

Apply Diplomacy

  • Explain How to Positively Impact the Visual, Verbal, and Vocal Components of Communication
  • Apply Good Listening Skills to Build and Improve Your Image and Your Ability to Communicate with Diplomacy, Tact and Credibility
  • Identify the Barriers and Obstacles to Effective Listening

Communicating with Tact

  • Explain How Style Impacts the Image That Others Have of You
  • Evaluate the Opportunities and Challenges of Your Style in Working with Others
  • Flex Your Style to Communicate with More Diplomacy, Tact and Credibility

Demonstrating Credibility

  • Identify the Four Key Characteristics of Credible People
  • Define the Five Actions That Make for Credible Communication
  • Demonstrate Credibility in Written Communication
  • Apply the Know-Believe-Feel-Do Model of Communicating

Putting It All Together

  • Overcome Barriers That Hinder Effective Communication
  • Apply Communication Skills of Diplomacy, Tact and Credibility

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

2399 reviews

 
The instructor was effective as provided great insight and a personal touch.
5
Ryan S.
 
Area Part Sales Manager
 
Industry: Transportation, Marine Shipping
Very informative class, kept me alert with role plays and group discussion
5
Brandon T.
 
Partner
 
Industry: Consumer Services, Barber Shops & Beauty Salons
Really enjoyed this course. It was my first time taking a course like this online and I was pleasantly surprised as to how engaging and interactive it was.
5
Jordana Y.
 
Associate Manager, Marketing Operations
 
Industry: Manufacturing, Pharmaceuticals
A really beneficial learning experience that I can always refer to through the booklet, and apply in my professional and even personal life. Breaking out into groups to work on answers together was really helpful in the learning process, as well as collective group discussions. It was very easy to listen and follow the teachings of the instructor, as well as learn from.
5
Carissa F.
 
Associate
 
Industry: Business Services

This course is valid for 12 PMUs.

AMA is recognized by SHRM to offer Professional Development Credits (12 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre- and post-seminar assessments
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing

In-Person Schedule

25 Sessions Available

Live Online Schedule

19 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2026-04-27 2026-04-28 Apr 27, 2026 - Apr 28, 2026 2 Days NY New York 10019 New York Register Now

  2026-04-30 2026-05-01 Apr 30, 2026 - May 1, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-05-07 2026-05-08 May 7, 2026 - May 8, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-05-11 2026-05-12 May 11, 2026 - May 12, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-05-18 2026-05-19 May 18, 2026 - May 19, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-06-04 2026-06-05 Jun 4, 2026 - Jun 5, 2026 2 Days MA Boston 02110 Boston Register Now

  2026-06-09 2026-06-10 Jun 9, 2026 - Jun 10, 2026 2 Days NY New York 10019 New York Register Now

  2026-06-22 2026-06-23 Jun 22, 2026 - Jun 23, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-07-08 2026-07-09 Jul 8, 2026 - Jul 9, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-07-13 2026-07-14 Jul 13, 2026 - Jul 14, 2026 2 Days CA Anaheim 92802 Anaheim Register Now

  2026-07-20 2026-07-21 Jul 20, 2026 - Jul 21, 2026 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2026-08-06 2026-08-07 Aug 6, 2026 - Aug 7, 2026 2 Days NY New York 10019 New York Register Now

  2026-08-10 2026-08-11 Aug 10, 2026 - Aug 11, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-09-10 2026-09-11 Sep 10, 2026 - Sep 11, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-09-14 2026-09-15 Sep 14, 2026 - Sep 15, 2026 2 Days TX Houston 77001 Houston Register Now

  2026-09-24 2026-09-25 Sep 24, 2026 - Sep 25, 2026 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2026-10-13 2026-10-14 Oct 13, 2026 - Oct 14, 2026 2 Days NY New York 10019 New York Register Now

  2026-10-19 2026-10-20 Oct 19, 2026 - Oct 20, 2026 2 Days FL St Petersburg 33316 St Petersburg Register Now

  2026-10-29 2026-10-30 Oct 29, 2026 - Oct 30, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-11-02 2026-11-03 Nov 2, 2026 - Nov 3, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-11-05 2026-11-06 Nov 5, 2026 - Nov 6, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-11-16 2026-11-17 Nov 16, 2026 - Nov 17, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-12-07 2026-12-08 Dec 7, 2026 - Dec 8, 2026 2 Days CA Anaheim 92802 Anaheim Register Now

  2026-12-14 2026-12-15 Dec 14, 2026 - Dec 15, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-12-16 2026-12-17 Dec 16, 2026 - Dec 17, 2026 2 Days NY New York 10019 New York Register Now

Frequently Asked Questions

Who should take communications skills training courses?

This communicating with diplomacy and tact course is designed for managers and professionals at all levels who need to communicate clearly and professionally in everyday interactions, particularly when the stakes are high—during disagreement, conflict, feedback conversations, sensitive topics or cross-functional friction. It’s ideal for those looking to strengthen diplomatic and tactful communication at work and learn how to have difficult conversations.

What communication problems does communication skills training help solve?

Leadership communications training is designed to help you communicate for results, especially how to have difficult conversations, when communicating under pressure, and managing workplace disagreements. You’ll learn how to deliver tough messages without damaging relationships, build credibility and manage conflict more effectively—so your message is clear and things can be done more effectively.

Is communication skills training a "public speaking" course?

No. This is not a presentation skills or public speaking class. It focuses on interpersonal workplace communication—one-on-one and small-group conversations—where diplomacy, tact and professionalism matter most, especially when emotions, resistance, or workplace politics are involved.

How can I practice having difficult conversations?

AMA courses give you workplace communication strategies to help you overcome difficult conversations. You’ll practice using tactful, diplomatic language and effective non-verbal cues throughout the class. Communicating with diplomacy and tact training is instructor-led with exercises, peer-to-peer feedback, and group discussion. Expect hands-on role play of your unique situations, with feedback on your tone, speaking pace and nonverbal cues for clarity, trustworthiness and credibility.

How do AMA’s communications courses compare to competitor communication courses ?

Many communication programs emphasize tact and cooperation. This seminar is positioned for professionals who want an AMA-style, instructor-led experience focused on credibility, conflict management and real workplace relationships—not just theory or self-paced content.

What communication skills will I gain or improve after attending AMA’s course?

After completing this communications course, you’ll be able to prepare for difficult conversations more confidently, respond to pushback without escalating tension, and communicate in a way that balances directness with professionalism and trust, whether you’re communicating in person or virtually. It’s effective communication for career growth and high performing professionals.

Can this communications skills training course be delivered in house to help teams communicate clearly and tactfully?

Yes. This diplomacy and tact course can be delivered at your company, in person or live online, for cohorts at any level. Delivery can be tailored to your workplace culture and communication priorities, helping participants navigate sensitive conversations with professionalism while maintaining clear, tactful, and positive professional relationships. To explore options, please contact us for more information.
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