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Frequently Asked Questions
FAQs for AMA Certificate Programs
What are the requirements to receive the certificate?
You are required to take 3 designated AMA seminars assigned to each certificate program within 24 months from your purchase date.
How much does it cost?
Do I have to pay for the certificate in full before attending my first seminar?
Your payment must be paid in full prior to attending your first seminar.
Is there a payment/installment plan?
Is the certificate refundable?
May I request to take an alternate seminar not listed in the certificate?
Yes. In some cases, substitutions will be granted. Please call Customer Service at 800- 991-4262 and ask for Sally Lake or email
May I share the certificate with my colleagues?
No. The certificate is NOT transferable. If you have NOT used it to redeem any seminars, you may transfer the rights of usage to someone else.
What happens if I leave my company?
As long as your certificate has not expired, your certificate will still be considered “active,” and you may continue to take your AMA seminars.
When does my certificate become active?
Your certificate is active as soon as you purchase it, regardless of your method of payment.
When does my certificate expire?
You have 24 months to take the three courses required to receive the certificate.
What type of information will I get to confirm my purchase?
You’ll receive confirmation via email and an invoice detailing the terms of your certificate. Please keep this confirmation number as a reference for future redemption.
How far in advance do I need to register?
You can register as soon as you purchase your certificate. We recommend that you register at least 1 week in advance to allow adequate time for delivery of seminar materials.
Can I register via the web?
No. Registrations are accepted by phone only. You may call AMA Customer Service at 800- 991-4262 and ask for Sally Lake. Or call your AMA Account Manager at 800-262-9699.
Is there a limit to how many seminars I may sign up for at one time?
No. You may register for one or all three seminars at any time.
What if payment has NOT been received before I attend the first seminar?
You may still attend. However, we reserve the right to cancel the certificate. The applicable rate of the seminar will be invoiced to you instead.
What if I sign up for a seminar and can’t attend?
Not a problem. You can contact us and re-register at any time. We request that you provide notice as soon as possible. When you re-register, the seminar you select must take place before your certificate expires.
What if I’m not 100% happy with a class?
Please call your AMA Account Manager. We will help guide you to a different class or session that’s more suitable for you.
When will I receive my certificate?
Within 14 days upon completion, you will receive your certificate in the mail.
I’ve just taken a seminar. May I apply the payment of this seminar towards the fees of the certificate?
Upgrading is an option. Please call your AMA Account Manager at 800-262-9699 for details.