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Communicating Up, Down and Across the Organization

Today’s workplace demands effective communication. Whether it’s communicating up to leadership, across to peers, or down to direct reports, strategic and polished communication sets you apart. This communication skills training course gives you proven frameworks to adapt your style, analyze your audience, and deliver messages that resonate. Backed by our 100% satisfaction guarantee, you’ll learn how to project confidence, credibility and trust while strengthening collaboration across all levels. Through interactive exercises, real-world scenarios, and expert feedback, you’ll gain the tools to influence decisions , navigate organizational dynamics, and foster mutual understanding. Communicating up, down and across the organization is your course to inspire action, resolve conflicts, and create meaningful connections that drive results.

Seminar Number: 02203

5
(636 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Effective communication is the cornerstone of organizational success. This communication seminar teaches professionals how to communicate up to executives and down to direct reports, as well as across the organization to different teams and peers. You’ll learn proven strategies to build stronger cross-departmental relationships and navigate complex corporate structures. Whether you're looking to enhance active listening, provide more constructive feedback or lead more effectively while aligning stakeholders, this program helps you connect and collaborate with greater impact, in any direction.

Read the FAQs

Who Should Attend

Professionals at all levels who want to strengthen their ability to influence and inspire across hierarchies; Ideal for those seeking business communication skills training to improve collaboration, build trust and deliver results in any direction (up, down or across the organization)

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 12 PMU
 
 

Today’s workplace demands effective communication. Whether it’s communicating up to leadership, across to peers, or down to direct reports, strategic and polished communication sets you apart.

This communication skills training course gives you proven frameworks to adapt your style, analyze your audience, and deliver messages that resonate. Backed by our 100% satisfaction guarantee, you’ll learn how to project confidence, credibility and trust while strengthening collaboration across all levels. Through interactive exercises, real-world scenarios, and expert feedback, you’ll gain the tools to influence decisions, navigate organizational dynamics, and foster mutual understanding.

Communicating up, down and across the organization is your course to inspire action, resolve conflicts, and create meaningful connections that drive results.

  • Analyze your audiences and situations and plan your message
  • Create processes to frame your message to specific audiences
  • Apply strategies to influence and motivate others throughout the organization
  • Understand how communication can impact how much influence you have
  • Exhibit a strong sense of self-confidence with your peers, direct reports and managers
  • Solving real workplace communication issues
  • Recognizing the role of communication in developing influence and improved productivity
  • Exhibiting a strong sense of confidence and external image
  • Applying strategies to build and use rapport and identification with colleagues
  • Targeting your message to the situation
  • Planning effective messaging in teams when up/down/across members are present
  • Applying message-framing strategies to create a responsive environment
  • Practicing how to deliver messages that promote clear and productive communication
  • Motivating and influencing throughout the organization
  • Evaluating and practicing various motivational and presentation formats

Special Feature

This Seminar Features Blended Learning
AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Exhibit a Strong Sense of Self-Confidence with Your Peers, Direct Reports, and Manager
  • Analyze Audiences and Situations Appropriately
  • Create Processes to Frame Your Message to Specific Audiences
  • Apply Strategies to Influence and Motivate

Putting the Best “You” Forward

  • Exhibit a Strong Sense of Confidence and External Image
  • Create and Maintain Credibility and Trust with Others
  • Apply Strategies to Build Rapport with Colleagues

Targeting Your Message to the Audience

  • Analyze an Audience to Create Messages That Address Listeners’ Specific Needs

Targeting Your Message to the Situation

  • Create Multi-Dimensional Messages That Speak to Both the Mind and the Heart of Listeners
  • Choose the Most Appropriate Communication Channel to Be Effective in Various Work Situations
  • Assess and Plan Effective Messaging in Teams and Groups When Up, Down, and Across Members Are All Present

Framing the Message

  • Apply Message Framing Strategies to Create an Open and Responsive Communication Environment
  • Assess Influencing Preferences and Situational Needs to Impact Personal Persuasive Ability
  • Practice Skills for Delivering Messages That Promote Clear and Productive Communication

Putting It All Together

  • Evaluate and Create Messages to Accomplish a Specific Goal
  • Analyze and Refine a Message by Applying Best Practices for Communicating Up, Down, and Across the Organization

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

636 reviews

 
Great presentation, very knowledgeable facilitator! Excellent take aways.
5
Heather D.
 
Recruiting Manager
 
Industry: Manufacturing, Pharmaceuticals
The content covered was spot on. It made me feel like I can take these learnings and apply them as soon as I return to work.
5
Stephanie B.
 
OPERATIONS MANAGER
 
Industry: Finance
This was a great workshop! Well organized, detailed and easy to understand workbook, and the instructor allowed for a lot of open discussion which lead me to find the answers I was looking for.
5
Rebecca V.
 
Director of Conference Programs
 
Industry: Organizations
The class was very informative and the instructor did a good job of facilitating an environment in which we not only learned, but were able to share and give feedback
5
WILLIAM S.
 
SUPPLY CHAIN DIRECTOR
 
Industry: Construction
This course met the objectives; the course, along with the instructor, were able to provide relevant instruction and example. It allowed me to expand on a needed skill. Communication is so easily mishandled, and this course was able to dial in on the important details.
5
Rica D.
 
PROCUREMENT MANAGER
 
Industry: Manufacturing

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA is recognized by SHRM to offer Professional Development Credits (12 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle PDUs
12 Power Skills[PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: Online pre- and post-seminar assessments
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing

In-Person Schedule

10 Sessions Available

Live Online Schedule

16 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2026-04-23 2026-04-24 Apr 23, 2026 - Apr 24, 2026 2 Days NY New York 10019 New York Register Now

  2026-05-11 2026-05-12 May 11, 2026 - May 12, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-06-01 2026-06-02 Jun 1, 2026 - Jun 2, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-07-07 2026-07-08 Jul 7, 2026 - Jul 8, 2026 2 Days CA San Francisco 94103 San Francisco Register Now

  2026-08-12 2026-08-13 Aug 12, 2026 - Aug 13, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-09-03 2026-09-04 Sep 3, 2026 - Sep 4, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-09-17 2026-09-18 Sep 17, 2026 - Sep 18, 2026 2 Days TX Dallas 75001 Dallas Register Now

  2026-10-08 2026-10-09 Oct 8, 2026 - Oct 9, 2026 2 Days CA Anaheim 92802 Anaheim Register Now

  2026-11-16 2026-11-17 Nov 16, 2026 - Nov 17, 2026 2 Days NY New York 10019 New York Register Now

  2026-12-03 2026-12-04 Dec 3, 2026 - Dec 4, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

Frequently Asked Questions

What does communicating up, down and across the organization mean?

Communicating up, down and across the organization refers to effectively sharing information with senior leaders (up), direct reports (down) and peers or cross-functional teams (across). Strong organizational communication ensures alignment, reduces misunderstandings and improves performance at every level. This seminar teaches professionals how to adapt their communication style based on audience and influence.

I struggle with communicating up to senior leadership. Can this seminar help?

Yes. Many professionals find it challenging to communicate up effectively. This course teaches how to present ideas clearly to executives, frame messages strategically, speak with confidence and align communication with leadership priorities. Participants learn how to gain credibility and influence decision makers.

How can I improve communication across departments?

Improving communication across the organization requires clarity, active listening and an understanding of different communication styles. This seminar provides practical tools for reducing silos, strengthening collaboration and navigating cross-functional dynamics in complex business environments.

Is this a business communication skills training course?

Yes. This is a comprehensive business communication skills training seminar focused on real-world workplace challenges. It helps professionals improve clarity, manage difficult conversations and strengthen relationships at every level of the organization.

What makes this different from other communication seminars?

Many corporate communication seminars focus only on presentation skills. This program addresses day-to-day workplace communication—how to speak up in meetings, provide feedback, manage upward communication and collaborate across teams. It is designed for professionals who need practical strategies they can apply immediately.

Who should attend this communication seminar?

This communication seminar is ideal for managers, team leaders and professionals who need to communicate effectively with executives, peers and direct reports. It is especially valuable for those navigating complex organizations where clear, strategic communication drives results.

Can this communication skills training course be delivered in-house to improve communication across all levels of the organization?

Yes. This course can be delivered at your company, in person or live online, for professionals at all levels. Delivery can be tailored to your organization’s structure, communication challenges, and priorities, helping participants communicate more effectively upward, downward, and across teams to improve alignment and collaboration. To explore options, please contact us for more information.
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