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Building Better Work Relationships: New Techniques for Results-Oriented Communication

Office relationships are becoming increasingly difficult to navigate today. That’s why building strong professional relationships is essential for success. This course on building relationships in the workplace provides tools to help you communicate more effectively , resolve conflicts and collaborate with colleagues across departments. You’ll learn how to increase self-awareness, adapt your communication style and foster stronger connections. Through practical exercises and expert guidance, you’ll identify your strengths and weaknesses, and learn to strengthen trust, rapport and teamwork for better relationships and career growth.  

Seminar Number: 02235

5
(904 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

About This Course

Strong workplace relationships are the foundation of productive teams and business results. This office relationships seminar delivers practical relationship-building training that helps professionals communicate more effectively, build trust and navigate challenging workplace dynamics with confidence. Participants gain actionable tools to strengthen collaboration, reduce conflict, and build better work relationships that directly support performance and results.

Read the FAQs

Who Should Attend

Professionals at every level who want to improve collaboration, strengthen trust, and develop stronger interpersonal skills. This course is ideal for those seeking relationship building workshops or a practical work relationship workshop to enhance team performance and career success.

  •   In-Person2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 18 PMU
  •   Live Online2 Day(s)
    12 CAE, 1.2 CEU, 12 CLP, 14 CPE, 12 PDCs, 12 PDU, 18 PMU
 

Office relationships are becoming increasingly difficult to navigate today. That’s why building strong professional relationships is essential for success. This course on building relationships in the workplace provides tools to help you communicate more effectively, resolve conflicts and collaborate with colleagues across departments.

You’ll learn how to increase self-awareness, adapt your communication style and foster stronger connections. Through practical exercises and expert guidance, you’ll identify your strengths and weaknesses, and learn to strengthen trust, rapport and teamwork for better relationships and career growth.

 

  • Build better rapport and gain the trust of your colleagues
  • Discover the basic competencies critical to solid work relationships
  • Develop flexibility in actions, thoughts, and feelings to better handle any situation
  • Avoid mistakes and conflicts that may result from misinterpreting others or ineffective listening
  • Influence and motivate others to first-rate performance
  • Learn how to use direct and indirect messages accurately
  • Build your self-esteem as you discover a new self-awareness
  • Identify strengths, weaknesses, and opportunities in your work relationships
  • Understand values, beliefs, attitudes, and perceptual processes
  • Understand emotions and how they translate into emotional intelligence
  • Master the keys to excellent communication: observe, listen, analyze, plan, communicate
Effective Work Relationships
  • How do you build work relationships
  • Learn behaviors that support or undermine your relationships
  • Assessing your relationships

Communication and Perceptions

  • World view, perception, and work relationships
  • Trust busters and how to fix them
  • The five axioms of conscious communication
  • Mirroring and rapport

Investigating Emotions and Emotional Intelligence

  • Social intelligence and multiple intelligences
  • Assessing your multiple intelligences
  • Five domains of emotional intelligence
  • Improving work relationships through emotional intelligence

Building Better Relationships with Ourselves and Others

  • Perception, world view, emotional intelligence—and you
  • Self-awareness, self-esteem, and self-concept
  • Case study to understand your styles—and how to flex them

Relationship Building

  • Managing assumptions in order to build trusting work relationships
  • Consciously building trust at work
  • Developing and showing a positive attitude

Express Needs Within Work Relationships

  • Expressing needs and influencing others
  • Performing an interpersonal needs inventory
  • The shape and sound of assertiveness
  • Completing an influential SWOT (Strengths, Weaknesses, Opportunities, Threats) Profile

Relational Communication

  • Identifying your communication style: how you relate most often
  • Sharpening verbal and nonverbal behaviors and skills
  • Applying direct and indirect messages for more flexible communication
  • Using feedback and questioning skills to better understand others

Relational Listening

  • Listening barriers and their impact on effective work relationships
  • A listening improvement map
  • Improving listening by asking good questions
  • Applying active and reflective listening skills in various situations

Addressing Relational Change and Conflict

  • Practicing relational change
  • Addressing conflict and relational change
  • Selecting your conflict-resolution style
  • Planning to resolve conflicts assertively
  • Resolving conflicts with work relationships in mind
  • Developing and practicing a conflict-resolution plan

Learning Objectives

  • Define the Fundamental Competencies Needed to Achieve Solid Work Relationships
  • Identify the Strengths, Weaknesses, and Opportunities in Your Workplace Relationships
  • Explain how Values, Beliefs, Attitudes, and Perceptions Impact the Establishment of Trust and Respect
  • Describe the Role of Social, Multiple, and Emotional Intelligences in the Workplace
  • Incorporate the Skills Needed for Effective Relational Communication

Effective Workplace Relationships

  • Identify Behaviors That Help or Hinder Effective Workplace Relationships
  • Assess Your Own Work Relationships and Areas in Which to Improve

Communication and Perception

  • Define Worldview and Explain Its Impact on One’s Perception of Events and Experiences
  • Identify How to Communicate Effectively with Others by Becoming a “Conscious Communicator”
  • Describe the Implications of Communication as a Cycle of Continuous Responses That Create “Relationship Residue”
  • Use Rapport-Building as a Tool to Improve Relationships

Personal Perspectives in Relationships

  • Describe Your Social/Communication Style Preferences
  • Identify Strategies to Improve Work Relationships Using Emotional Intelligence
  • Describe the Impact of Self-Perception on Interactions with Others

Building Trust

  • Describe the Role That Trust Plays in Building Work Relationships
  • Identify Behaviors That Erode Trust, and Those That Build Trust
  • Analyze, Assess, and Counteract People or Situations That Elicit Unproductive Attitudes

Relational Communication

  • Use Assertive Verbal and Nonverbal Behaviors to Build Rapport and Influence Others
  • Apply Direct and Indirect Messages to Flex Communication to Meet Varying Goals
  • Apply Feedback and Questioning Skills to Better Understand Others and Their Relationship Needs

Relational Listening

  • Identify Listening Barriers and Their Impact on the Development of Effective Workplace Relationships
  • Ask Good Questions and Paraphrase to Improve Listening Skills and Relationships
  • Apply Active and Reflective Listening Skills in Specific Types of Workplace Listening Situations
  • Apply Best Practices for Giving or Seeking Feedback

Relational Change and Conflict

  • Use a Combination of Strategies for Managing Change, Easing Transitions, and Redefining Relationships
  • Identify Conflict Management Strategies to Fit Specific Relationships and Situations

Download Extended Seminar Outline PDF

 

View a Sample of Our Reviews

5

904 reviews

 
This class is an excellent opportunity for someone who would like to improve their communication technique and build more effective working relationships. The instructor for this class is excellent. He's an effective communicator and his experience is relevant to meet my needs.
5
   
I liked working in groups and partners. The teaching method is "hands on" which works best for me. Writing down my takeaways/goals at the end of each chapter is very helpful and useful for implementing the new ideas.
5
   
I really appreciated the real world examples and exercises to help me dimensionalize the discussion.
5
   
Small intimate group that was very involved and the facilitator led us through the activities very well. I learned about others and related to all of my peers in the training. i have some new tools that I can use to build new relationships and improve old ones.
5
   
The class was very well done, has provided good examples from life and workplace . Everyone was participating so we could improve our deficiencies.
5
   

This course is valid for 18 PMUs.

As a CAE Approved Provider educational program related to the CAE exam content outline, this program may be applied for 12 credits toward your CAE application or renewal professional development requirements.

AMA is recognized by SHRM to offer Professional Development Credits (12 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

 

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

 

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisite: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing

In-Person Schedule

10 Sessions Available

Live Online Schedule

13 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,567.00 GSA
Date Duration State City Zip
  2026-04-27 2026-04-28 Apr 27, 2026 - Apr 28, 2026 2 Days MA Boston 02116-5706 Boston Register Now

  2026-05-20 2026-05-21 May 20, 2026 - May 21, 2026 2 Days NY New York 10019 New York Register Now

  2026-06-08 2026-06-09 Jun 8, 2026 - Jun 9, 2026 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2026-07-13 2026-07-14 Jul 13, 2026 - Jul 14, 2026 2 Days TX Houston 77001 Houston Register Now

  2026-08-10 2026-08-11 Aug 10, 2026 - Aug 11, 2026 2 Days NY New York 10019 New York Register Now

  2026-09-17 2026-09-18 Sep 17, 2026 - Sep 18, 2026 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2026-09-29 2026-09-30 Sep 29, 2026 - Sep 30, 2026 2 Days CA Anaheim 92802 Anaheim Register Now

  2026-10-08 2026-10-09 Oct 8, 2026 - Oct 9, 2026 2 Days MA Boston 02110 Boston Register Now

  2026-11-16 2026-11-17 Nov 16, 2026 - Nov 17, 2026 2 Days IL Chicago 60601-5927 Chicago Register Now

  2026-12-17 2026-12-18 Dec 17, 2026 - Dec 18, 2026 2 Days NY New York 10019 New York Register Now

Frequently Asked Questions

What does “building better work relationships” actually mean in this course?

Building better work relationships means communicating and collaborating effectively to build trust, reduce misunderstandings and handle conflicts. You’ll learn to listen actively, give clear feedback, adapt your style and resolve issues—leading to smoother teamwork, faster problem solving, and stronger connections with colleagues and direct reports.

Who should attend this relationship-building training?

This relationship building training is designed for professionals who work cross-functionally, manage stakeholders or rely on strong working relationships to get things done. It’s especially helpful if you need to influence others, resolve tension or collaborate without formal authority.

How does this course help with difficult or strained work relationships?

At work, you rarely get feedback, and strained relationships can be hard to fix on your own. This course teaches practical communication techniques for navigating disagreements, rebuilding trust and addressing issues directly without escalating conflict. You’ll learn how to reset work relationships and move conversations forward productively.

I was looking for an office relationship seminar—does this focus on communication or relationship skills?

It’s both. This course will help you improve office relationships with colleagues, direct reports and managers that directly influence trust, credibility and collaboration. Emphasis is placed on results-oriented communication—what you say, how you say it, and how your words shape working relationships over time.

Will this help me build trust at work?

Yes. A core part of this training is understanding how trust is built—or damaged—in everyday interactions. You’ll learn techniques for building and maintaining trust while still setting expectations, giving feedback and holding others accountable.

How is this different from general communication or teamwork courses?

Unlike general communication training, this workplace relationship seminar focuses specifically on the dynamics of professional relationships—where priorities, pressure and performance all matter. The techniques are designed to improve relationships and outcomes, not just interpersonal harmony.

Is this work relationship course practical or more discussion based?

This is a practical, instructor-led relationship building workshop. Participants work through real scenarios involving workplace relationships, communication breakdowns and trust challenges, and apply techniques they can use immediately.

Can this course be delivered in house for teams?

Yes. This training can be delivered in house, in person or live online. It's ideal for intact teams and cross-functional groups, and leaders who want to strengthen collaboration, improve communication and reduce workplace conflict. Content can be customized to reflect team dynamics and business objectives. To explore private delivery options, please contact us for more information.

Can this course be applied to my Seminar Savings Pass or Annual Pass?

Yes. You can register for this course through your dedicated training advisor to apply to your Seminar Savings Pass or Annual Pass. Call 800-854-4493 to connect to your training advisor or to purchase a new pass.
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