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Developing Effective Business Conversation Skills

Are your spoken messages organized and coherent or rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication. Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present communication style, you’ll practice shaping engaging, clear and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.

Seminar Number: 02109

5
(111 reviews)
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Build stronger workplace relationships and drive better outcomes through more effective conversations. This program helps professionals strengthen their business conversation skills by learning how to listen more strategically and ask more purposeful questions. Through real-world scenarios and guided practice, participants develop the conversational discipline needed to handle everyday workplace discussions with greater clarity, credibility and confidence.

Read the FAQs

Who Should Attend

Managers, supervisors, team leaders and business professionals at all levels who wish to have more effective business conversations.

  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PMU
 
 


Are your spoken messages organized and coherent or rambling and unfocused? Do you put off business conversations or are you able to work through issues with confidence and empathy? Do you know when to talk, when to listen and when to ask questions? Improve your business conversation skills with this seminar on effective business communication.

Enhancing and expanding your conversation skills can help you create buy-in for your ideas, make better-informed decisions and obtain committed action from others. After assessing your present communication style, you’ll practice shaping engaging, clear and effective business conversations through real-world scenarios. Each interactive exercise is designed to help you build conversational bridges at work, get your point across and steer discussions in the right direction.

  • Express your ideas completely and succinctly to build rapport
  • Leverage conversational dynamics to get results
  • Avoid leaving others in “mind-reader” mode
  • Use effective business conversation as a coaching and performance tool
  • Come out a winner in any business conversation
Focused Conversation Skills
  • Creating a focused and results-oriented conversation goal
  • Achieving clarity by organizing your ideas and remaining focused
  • Redirecting conversations that have gone off-track, exiting those that are dragging
  • What to include in your business conversations from the listener's perspective
  • How to create complete messages that cover all critical information
  • Calibrating language to avoid becoming too specific or too abstract
  • Integrating confidence and competence into your conversational behavior

Engaging Others in Conversation

  • Building rapport and establishing open communication
  • Listening strategies to gain information and create conversational bridges
  • Asking and responding to questions as a way to promote effective business conversations
  • Communication insights to help you flex your personal style to others’ preferences
  • The appropriate role of humor
  • Choosing the right verbal and nonverbal language to create consistent, coherent and targeted messages
  • Implications of gender and culture on the dynamics of conversations
  • How to avoid creating or showing defensiveness in business conversations

Workplace Conversations

  • How to successfully approach various types of business conversations
  • Tools and strategies to plan and demonstrate a specific conversation type

Conversational Style Preferences and Flexing Strategies

  • Assessing conversational style preferences, strengths and weaknesses and flexibility
  • Learning to use humor (carefully) in business conversations
  • Mastering verbal and nonverbal language skills

Action Plan

  • How to Implement new business conversation skills

Learning Objectives

  • Create Messages That Are Organized and Coherent
  • Design Messages That Get to the Point by Mastering Conversational Discipline
  • Steer and Control the Direction of Conversations to Manage and Effectively Use Time and Resources
  • Perform Workplace Conversations (Teaching/Training, Setting Direction, Coaching, Reviewing Performance, Etc.) to Become More Productive
  • Listen for Information and Create Conversational Bridges to Better Engage Others in the Creative Problem-Solving Discussions and Meetings
  • Create Complete Messages That Cover Critical Information in Order to Influence and Build Trust
  • Establish Rapport to Build Stronger Workplace Relationships and Open Communication

Focused Conversation Skills

  • Compose a Focused and Results-Oriented Conversation Goal
  • Achieve Clarity By Organizing Your Ideas and Remaining Focused
  • Apply Strategies to Redirect Conversations That Have Gone Off Track, or Exit Conversations That Are Just Dragging On
  • Evaluate and Hone What You Include In Your Conversations from the Perspective of the Listener
  • Synthesize Conservational Planning and Organizing Skills to Create Complete Messages That Cover All the Critical Information
  • Calibrate Conversational Language to Avoid Becoming Too Specific or Too Abstract
  • Integrate the Elements of Confidence, Competence, and Knowledge into Conversational Communication Behaviors

Engaging Others in Conversation

  • Build Rapport and Establish Open Communication in Conversations
  • Apply Listening Strategies to Gain Information and Create Conversational Bridges
  • Create and Respond to Questions as a Way to Promote Effective Conversations
  • Consider Possible Implications of Gender and Culture on the Dynamics of a Conversation

Conversational Styles Preferences and Flexing Strategies

  • Identify and Use Insights Into Communication Styles to Flex Your Personal Style and adapt the Others’ Preference
  • Define the Appropriate Role for Humor in Various Conversation Contexts
  • Choose Appropriate Verbal and Nonverbal Language to Create Consistent, Coherent and Targeted Messages
  • Apply Strategies to Avoid Showing or Creating Defensiveness in Conversations

Workplace Conversations

  • Define How to Successfully Approach Various Types of Conversations
  • Synthesize New Conversation Tools and Strategies to Plan and Demonstrate a Specific Conversation Type

Setting Your Plan to Implement New Business Conversation Skills

  • Define an Ongoing Business Conversation Skill Development Plan

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

111 reviews

 
The conference was very helpful and informative. A lot of takeaways that can be implemented right away.
5
Jazmine F.
 
Retail Training Specialist
 
Industry: Retail
It was great we had a small class and it helped get everyone involved and familiar with one another. If there were many more participants it would not have been as effective. The instructor was excellent and I appreciated here style and immediate feedback and willingness to be one of us and open as well.
5
Thomas F.
 
Senior Sales & Marketing Manager
 
Industry: Business Services
Conversation tools I learned were valuable and can be applied to both business and personal interactions.
5
Tracy V.
 
PRODUCT MANAGER GLOBAL MARKETING
 
Industry: Manufacturing
This was a very insightful session that allowed me to view things in a different light.
5
Janeka B.
 
Financial Examiner
 
Industry: Federal Government
This seminar was actually very beneficial to the goal that was looking at achieving. The instructor's experience and professionalism was very impressive
5
William S.
 
Gas Marketing Rep
 
Industry: Energy, Utilities & Waste

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-technical – Communication & Marketing

Live Online Schedule

3 Sessions Available

Frequently Asked Questions

Why are business conversation skills important for managers and professionals?

Strong business conversation skills help professionals communicate ideas clearly, build relationships, create buy-in and resolve issues more effectively in the workplace. Managers and team leaders rely on productive conversations to give feedback, align expectations, make better-informed decisions and collaborate across departments. By improving how they approach everyday workplace discussions, professionals can strengthen trust, reduce misunderstandings and improve overall team performance.

What will I learn in this business conversation skills training?

This program focuses on the techniques needed for more effective business conversations, including how to structure discussions, actively listen, and communicate ideas with clarity and confidence. Participants practice methods that help them guide productive conversations, handle difficult topics and improve professional communication in meetings, one-on-one discussions and team interactions.

How can improving business conversation skills strengthen workplace relationships?

Effective business conversations help professionals build stronger working relationships by encouraging open dialogue, active listening and mutual understanding. When managers and employees communicate more effectively, teams collaborate better, resolve issues faster, and create a more productive and positive work environment.

Can this course help me handle difficult conversations at work?

Yes. Many professionals struggle with challenging workplace discussions such as giving feedback, addressing performance concerns or navigating disagreements. This course helps participants develop the business conversation skills needed to approach difficult discussions with confidence, clarity and professionalism, while maintaining trust and respect.

Is this course helpful for professionals who want to communicate more confidently in meetings?

Absolutely. Meetings and everyday workplace discussions require strong business communication skills. This course helps professionals learn how to contribute ideas clearly, ask better questions, and guide productive business conversations that lead to better decisions and stronger collaboration.

Who should attend this business conversation skills course?

This program is designed for managers, supervisors, team leaders and professionals who want to improve their business conversation skills and communicate more effectively at work. It is particularly valuable for individuals who regularly participate in meetings, lead teams or collaborate across departments.
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