Wired and Dangerous: Transforming Demanding Customers into Eager Partners

    Jan 24, 2019

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    During this Webcast Chip Bell and John Patterson, customer service industry veterans, analyze this revolution in customer relationships and provide a tested formula for restoring balance transforming today's demanding customers into eager partners. 

    Your Customers Have Changed. Here’s What You Can Do About It

    Customers today are picky, fickle, and vocal, and all-about-me vain. They have an enormous variety of services and products to choose from, with unprecedented access to information and reviews.

    And—when they receive poor or impersonal service—they talk back, avenging perceived wrongs with a voice amplified to global proportions.

    During this Webcast Chip Bell and John Patterson, customer service industry veterans, analyze this revolution in customer relationships and provide a tested formula for restoring balance transforming today's demanding customers into eager partners.

    They will use real-world examples to provide powerful ways to bring harmony to a relationship that was out of whack even before the Internet revolution started.

    • Explores the fundamental shift in the balance of power between customers and service providers that has been fueled by the Internet
    • Provides a tested formula for restoring balance to customer relationships
    • Offers real-world stories and practical examples

     

    ABOUT THE PRESENTER

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    Chip R. Bell is the founder of The Chip Bell Group. He has served as consultant, trainer or speaker to such organizations as GE, Marriott, Lockheed-Martin, Cadillac, Ritz-Carlton Hotels, Allstate, Caterpillar, Harley-Davidson and Victoria’s Secret. Leadership Excellence has selected him as one of the top 30 thought leaders in the U.S. Bell is the author or coauthor of 19 bestselling books, including Customer Loyalty GuaranteedManaging Knock Your Socks Off Service, and The 9½ Principles of Innovative Service.