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The Role of Emotional Intelligence in Building Trust

By: Casey Mulqueen

Trust cannot be mandated, but it can be earned.

Casey Mulqueen, director of research and product development for Tracom Group, points to the characteristics of leaders and managers who earn their staff’s trust. As he observes in AMA’s quarterly journal MWorld, leaders and managers can build trust by staying composed, withstanding pressure and regulating reactions to bad times, taking personal responsibility for performance, and maintaining a positive perspective.

Leaders and managers can also build trust by developing and maintaining meaningful and positive relations with others, learning how to motivate others and guide them toward a vision or goal, helping them adapt to new circumstances and changing priorities, and working with staff to generate novel ideas and being open to new information.

About the Author(s)

Casey Mulqueen  is director of research and product development for Tracom Group.

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.