Request a Catalog.

The Care and Feeding of Your Company’s HEROes

Social media and other new technologies have forever changed the balance of power between customers and companies. Josh Bernoff, coauthor of the new book Empowered: Unleash Your Employees, Energize Your Customers, Transform Your Business discusses how companies can respond by identifying, encouraging, and empowering their HERO (Highly Empowered and Resourceful Operatives) employees.