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Realize Your Team Is Your Customer

Here’s a simple two-part strategy that can greatly increase your team members’ effectiveness: First, ask them what you can do to serve them better. Then, follow up on their suggestions. Pretty soon, your top performers will be asking you the same question.


About the Author(s)

Scott J. Allen, Ph.D., and Mitchell Kusy, Ph.D. Scott J. Allen, Ph.D., is assistant professor of management at John Carroll University and coauthor of Emotionally Intelligent Leadership. Mitchell Kusy, Ph.D., is full professor in the doctoral program in Leadership and Change at Antioch University. He is the coauthor of Toxic Workplace!, Breaking the Code of Silence, Manager’s Desktop Consultant, and Fast Forward Leadership. Allen and Kusy are coauthors of The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee (AMACOM).