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Realize Your Team Is Your Customer

Here’s a simple two-part strategy that can greatly increase your team members’ effectiveness: First, ask them what you can do to serve them better. Then, follow up on their suggestions. Pretty soon, your top performers will be asking you the same question.


About the Author(s)

Scott J. Allen, Ph.D., and Mitchell Kusy, Ph.D. Scott J. Allen, Ph.D., is assistant professor of management at John Carroll University and coauthor of Emotionally Intelligent Leadership. Mitchell Kusy, Ph.D., is full professor in the doctoral program in Leadership and Change at Antioch University. He is the coauthor of Toxic Workplace!, Breaking the Code of Silence, Manager’s Desktop Consultant, and Fast Forward Leadership. Allen and Kusy are coauthors of The Little Book of Leadership Development: 50 Ways to Bring Out the Leader in Every Employee (AMACOM).

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.