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How to Create Happy Employees and Customers: Eliminate Indifference

The top-rated customer service companies all have one thing in common: they use core values to eliminate indifference in the workplace. As Ed Horrell explains, it all beings with kindness.
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.