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Delivering Excellent and Ethical Customer Service

As Yogi Berra said, “You can observe a lot by just watching.” Chip R. Bell learned some life-long lessons about service excellence and ethics by observing the contrasting behaviors of two cattle ranchers, his dad, and mean old Mr. Hightower.


About the Author(s)

Chip R. Bell is renowned keynote speaker, customer loyalty consultant, and author or coauthor of several national bestselling books, including Managing Knock Your Socks Off Service. His newest book is The 9½ Principles of Innovative Service (Simple Truths, 2013). For more information, visit www.chipbell.com

AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.