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The Customer-Focused Organization

How alignment, advocacy, data, and technology drive high-performance

By: i4cp

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The Customer-Focused Organization

It’s a different world. Not just today, but every day, thanks to the manic pace of change in the volatile business environment, technologies capable of making (or breaking) corporate reputations in real-time, and customers who are more informed, educated, and demanding than any past generation could have imagined.

About the Author(s)

i4cp is a human capital research firm that discovers the people practices that drive high performance. Ranked among the fastest-growing companies on the Inc. 500|5000 list for three consecutive years, i4cp provides its extensive member network of leading global employers and government institutions with the research, peer collaboration, tools, and data essential to developing and executing workforce strategies and practices that deliver higher market performance. To learn about i4cp and i4cp's People-Profit Chain™, an empirical model to increase organizational performance up to 3x, go to i4cp.com/ppc

 
AMA is one of the most widely recognized leaders in business training, having provided corporate training solutions for over 95 years. From leadership, communication and managerial training to sales, customer service and analytical skills, AMA has developed a vast array of content and training solutions to help individuals and organizations achieve business results . Each year, AMA delivers thousands of seminars and courses across the United States. With courses offered in a  classroom near you or live online, AMA is a flexible, convenient resource for all of your organization's talent development needs. AMA also offers customized solutions based on your specific talent development requirements.