Managing Emotions in the Workplace: Strategies for Success

Understand how emotions affect your job performance—and learn practical techniques to manage them.

Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you? If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

Seminar Number: 02540

In a Classroom
Your Company Location

Course Scheduling & Pricing

Who Should Attend

Any business professional who is experiencing intense emotional and/or stressful situations at work.

Classroom2 Day(s)
1.2 CEU, 12 PDU

Overview
How You Will Benefit
What You Will Cover
Outline - Classroom
Credits

Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you?

If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

Understand the connection between emotions and stress in the workplace
Improve your skills at managing emotions in the workplace and maximizing work relationships
Become more effective at managing emotions in the workplace through assertiveness communication skills
Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
Learn how to balance the physical, mental and emotional aspects of life
Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups

Understanding Stress in the Workplace

Identify common causes of stress in the workplace from personal experiences
Categorize common symptoms
Discern the difference between positive stress and negative stress in the workplace
Determine your levels of personal and work-related stress
Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being

A Closer Look at Feelings and Emotional Well-Being

Define personal mastery and its impact on your work life
Differentiate between the two groups of emotions to better understand how you are feeling and why
Identify different feelings in the past, present and future
Evaluate your emotional debt and discover ways to pay it off
Analyze situations so that your emotions do not sabotage the results you want
Recognize thoughts, feelings and behaviors associated with stressful situations
Analyze behavior patterns associated with stressful events

Communicating or Controlling? Balance or Ballistics?

Use your mirror listening skills to understand how others are feeling
Identify feelings and the reasons why people feel the way they do
Recognize when to be assertive in interacting with others
Construct assertive messages using the XYZ technique

Rituals—Managing Emotions in the Workplace

Identify rituals that presently exist in your life
Classify rituals according to purpose

Personal Action Plans—Putting It All Together

Create a personal action plan to implement your learning back at work

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

Identify the Causes of Workplace Stress
Consider How Perception Has a Direct Impact on Your Emotions, and Understand How to Modify Your Perceptions
Analyze How Hurt, Loss, Anxiety, Anger, Guilt and Depression Trigger Emotional Arousal and Reactions
Identify the Six Myths About Stress
Practice and Use Hands-On Techniques to Keep from Being “Emotionally Hijacked” at Work
Describe Key Characteristics of Emotional Health, Including How Feelings Work, How to Pay Off Emotional Debt, How to Recognize Where Your Defense Mechanisms Can Distort Your Perception, How Defense Mechanisms Work, and How to Create Emotional Peace of Mind
Identify and Practice Assertive Communication Skills to Effectively Express Your Emotions and Use Assertive Messages
Create Rituals to Remind Yourself How to Lower Stress and Better Manage Your Emotions By Balancing the Mental, Physical, Emotional, and Spiritual Aspects of Life

Understanding More About Stress

Identify Common Causes of Stress from Personal Experiences
Interpret the Psychological and Physiological Effects of Stress
Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress
Discern the Difference Between Positive Stress and Negative Stress
Determine Your Levels of Personal and Work-Related Stress
Recognize the Ways You MayB Unintentionally Contributing to Your Own Stress Levels Through Perceptions of Excessive Demands
Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being
Synthesize Your Personal Profile By Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress

A Closer Look at Feelings and Emotional Well-Being

Define Personal Mastery and Its Impact on Your Work Life
Differentiate Between the Two Groups of Emotions to Better Understand How You Are Feeling and Why
Assess What You Are Feeling and Why You Are Feeling That Way
Differentiate Among Feelings in the Past, Present and Future
Evaluate Your Emotional Debt and Discover Ways to Pay It Off
Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want
Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations
Analyze Behavior Patterns Associated with Stressful Events
Assess the Discrepancies Between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions

Communicating or Controlling? Balance or Ballistics

Use Your Mirror Listening Skills to Understand How Others Are Feeling
Identify Feelings and the Reasons Why People Feel the Way They Do
Recognize When to Be Assertive
Construct Assertive Messages Using the XYZ Technique

Rituals—Managing Emotions and Stress

Identify Rituals That Presently Exist in Your Life
Classify Rituals According to the Purpose They Serve
Create Meaningful Workplace Rituals
Test Workplace Rituals Against Real-Life Events

Personal Action Plans—Putting It All Together

Create a Personal Action Plan to Implement Your Learning Back at Work

Download Extended Seminar Outline PDF

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Classroom Schedule

10 Sessions Available

$2,345.00 Non Members
$2,095.00 AMA Members
$1,795.00 GSA

Date

Sort

State

Date	Duration	State	City	Zip
2019-07-22 2019-07-23 Jul 22, 2019 - Jul 23, 2019	2 Days	CA	San Francisco	94103-3156 San Francisco	Register Now
2019-08-15 2019-08-16 Aug 15, 2019 - Aug 16, 2019	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019	2 Days	NY	New York	10019 New York	Register Now
2019-09-26 2019-09-27 Sep 26, 2019 - Sep 27, 2019	2 Days	GA	Atlanta	30309-7705 Atlanta	Register Now
2019-10-14 2019-10-15 Oct 14, 2019 - Oct 15, 2019	2 Days	IL	Chicago	60601 Chicago	Register Now
2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019	2 Days	CA	San Francisco	94103-3156 San Francisco	Register Now
2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019	2 Days	NY	New York	10019 New York	Register Now
2020-03-09 2020-03-10 Mar 9, 2020 - Mar 10, 2020	2 Days	NY	New York	10019 New York	Register Now
2020-03-19 2020-03-20 Mar 19, 2020 - Mar 20, 2020	2 Days	DC	Arlington/Washington	22202-4807 Arlington/Washington	Register Now
2020-04-09 2020-04-10 Apr 9, 2020 - Apr 10, 2020	2 Days	CA	San Francisco	94103-3156 San Francisco	Register Now

2345.00 $