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Managing Emotions in the Workplace: Strategies for Success

Understand how emotions affect your job performance—and learn practical techniques to manage them.

Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you? If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

Seminar Number: 02540

4.8
(111 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Communication Skills>Managing Emotions in the Workplace: Strategies for Success

Who Should Attend

Any business professional who is experiencing intense emotional and/or stressful situations at work.

  •   In-Person2 Day(s)
    1.2 CEU, 12 PDU, 12 PMU
  •   Live Online4 Day(s)
    1.2 CEU, 12 PDU, 12 PMU
 
 

Unsure how to manage anger or frustration? Do you swallow your feelings until you can't hold back, then say too much? Are you in charge of your emotions, or are they in charge of you?

If difficulties in managing your emotions are eroding your job performance, this powerful 2-day workshop will give you the tools and techniques to turn the situation around. You'll learn you have choices in how you view and manage stress. Grasp how to keep your emotions in perspective. Discover how to express yourself openly and honestly, and use emotional intelligence to establish better relationships.

  • Understand the connection between emotions and stress in the workplace
  • Improve your skills at managing emotions in the workplace and maximizing work relationships
  • Become more effective at managing emotions in the workplace through assertiveness communication skills
  • Create less stress in the workplace by fostering work environments where emotional honesty and emotional energy are accepted
  • Learn how to balance the physical, mental and emotional aspects of life
  • Control your emotions when faced with stress in the workplace and achieve positive interaction in teams and work groups
Understanding Stress in the Workplace
  • Identify common causes of stress in the workplace from personal experiences
  • Categorize common symptoms
  • Discern the difference between positive stress and negative stress in the workplace
  • Determine your levels of personal and work-related stress
  • Recognize the ways you may be contributing unintentionally to your own levels of stress in the workplace
  • Identify aspects of your personal and professional lifestyles in relation to your management of emotional well-being

A Closer Look at Feelings and Emotional Well-Being

  • Define personal mastery and its impact on your work life
  • Differentiate between the two groups of emotions to better understand how you are feeling and why
  • Identify different feelings in the past, present and future
  • Evaluate your emotional debt and discover ways to pay it off
  • Analyze situations so that your emotions do not sabotage the results you want
  • Recognize thoughts, feelings and behaviors associated with stressful situations
  • Analyze behavior patterns associated with stressful events

Communicating or Controlling? Balance or Ballistics?

  • Use your mirror listening skills to understand how others are feeling
  • Identify feelings and the reasons why people feel the way they do
  • Recognize when to be assertive in interacting with others
  • Construct assertive messages using the XYZ technique

Rituals—Managing Emotions in the Workplace

  • Identify rituals that presently exist in your life
  • Classify rituals according to purpose

Personal Action Plans—Putting It All Together

  • Create a personal action plan to implement your learning back at work

Special Feature

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Identify the Causes of Workplace Stress
  • Consider How Perception Has a Direct Impact on Your Emotions, and Understand How to Modify Your Perceptions
  • Analyze How Hurt, Loss, Anxiety, Anger, Guilt and Depression Trigger Emotional Arousal and Reactions
  • Identify the Six Myths About Stress
  • Practice and Use Hands-On Techniques to Keep from Being “Emotionally Hijacked” at Work
  • Describe Key Characteristics of Emotional Health, Including How Feelings Work, How to Pay Off Emotional Debt, How to Recognize Where Your Defense Mechanisms Can Distort Your Perception, How Defense Mechanisms Work, and How to Create Emotional Peace of Mind
  • Identify and Practice Assertive Communication Skills to Effectively Express Your Emotions and Use Assertive Messages
  • Create Rituals to Remind Yourself How to Lower Stress and Better Manage Your Emotions By Balancing the Mental, Physical, Emotional, and Spiritual Aspects of Life

Understanding More About Stress

  • Identify Common Causes of Stress from Personal Experiences
  • Interpret the Psychological and Physiological Effects of Stress
  • Categorize Stressors and Common Symptoms, and Distinguish Acute Stress from Episodic Stress
  • Discern the Difference Between Positive Stress and Negative Stress
  • Determine Your Levels of Personal and Work-Related Stress
  • Recognize the Ways You MayB Unintentionally Contributing to Your Own Stress Levels Through Perceptions of Excessive Demands
  • Identify Aspects of Your Personal and Professional Lifestyles in Relation to Your Management of Emotional Well-Being
  • Synthesize Your Personal Profile By Creating a Graphic Representation of the Interconnectedness of the Causes, Effects, and Personal Characteristics of Stress

A Closer Look at Feelings and Emotional Well-Being

  • Define Personal Mastery and Its Impact on Your Work Life
  • Differentiate Between the Two Groups of Emotions to Better Understand How You Are Feeling and Why
  • Assess What You Are Feeling and Why You Are Feeling That Way
  • Differentiate Among Feelings in the Past, Present and Future
  • Evaluate Your Emotional Debt and Discover Ways to Pay It Off
  • Analyze Situations So That Your Emotions Do Not Sabotage the Results You Want
  • Identify Thoughts, Feelings, and Behaviors Associated with Stressful Situations
  • Analyze Behavior Patterns Associated with Stressful Events
  • Assess the Discrepancies Between the Magnitude of a Stressful Event and the Ramifications and/or Implications of the Results of the Event, Based on the Management of Your Emotions

Communicating or Controlling? Balance or Ballistics

  • Use Your Mirror Listening Skills to Understand How Others Are Feeling
  • Identify Feelings and the Reasons Why People Feel the Way They Do
  • Recognize When to Be Assertive
  • Construct Assertive Messages Using the XYZ Technique

Rituals—Managing Emotions and Stress

  • Identify Rituals That Presently Exist in Your Life
  • Classify Rituals According to the Purpose They Serve
  • Create Meaningful Workplace Rituals
  • Test Workplace Rituals Against Real-Life Events

Personal Action Plans—Putting It All Together

  • Create a Personal Action Plan to Implement Your Learning Back at Work
Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

111 reviews

 
Great technics were gotten from this course. Instructor was very knowledgeable and easy to follow. Overall I feel that I now have the tools to better my life both work and personal.
5
John Z.
 
Director Reporting and Data Analytics
 
Industry: Insurance
Instructor was knowledgeable in all areas and was able to provide constructive feedback for exercises.
5
Tanya K.
 
Controller
 
Industry: Business Services
Very useful approach - I enjoyed personal anecdotes, humor, and frequent solicitation of experiences from the group.
5
Ryan T.
 
Deputy Editor
 
Industry: Media & Internet
The course was very helpful to identify strategies that should help me managing stress and becoming a better manager. Some of them are actual action items and will make sure to incorporate to my routine.
4
DARIO G.
 
Associate Director
 
Industry: Manufacturing
The course was well designed and led us through the steps to identify stressors and manage emotions that result from them.
5
Cheryl A.
 
Manager, Communications
 
Industry: Business Services

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs
12 Power Skills [PS]
Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

In-Person Schedule

3 Sessions Available

Live Online Schedule

4 Sessions Available

  • $2,695.00 Non Members
  • $2,445.00 AMA Members
  • $2,301.00 GSA
Date Duration State City Zip
  2025-05-12 2025-05-13 May 12, 2025 - May 13, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

  2025-08-18 2025-08-19 Aug 18, 2025 - Aug 19, 2025 2 Days NY New York 10019 New York Register Now

  2025-12-04 2025-12-05 Dec 4, 2025 - Dec 5, 2025 2 Days CA San Francisco 94103 San Francisco Register Now

Great technics were gotten from this course. Instructor was very knowledgeable and easy to follow. Overall I feel that I now have the tools to better my life both work and personal.
5
John Z.
 
Director Reporting and Data Analytics
 
Industry: Insurance
Instructor was knowledgeable in all areas and was able to provide constructive feedback for exercises.
5
Tanya K.
 
Controller
 
Industry: Business Services
Very useful approach - I enjoyed personal anecdotes, humor, and frequent solicitation of experiences from the group.
5
Ryan T.
 
Deputy Editor
 
Industry: Media & Internet
The course was very helpful to identify strategies that should help me managing stress and becoming a better manager. Some of them are actual action items and will make sure to incorporate to my routine.
4
DARIO G.
 
Associate Director
 
Industry: Manufacturing
The course was well designed and led us through the steps to identify stressors and manage emotions that result from them.
5
Cheryl A.
 
Manager, Communications
 
Industry: Business Services
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