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Managing Chaos: Tools to Set Priorities and Make Decisions Under Pressure

Set priorities and learn to control chaos in the workplace

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.  

Seminar Number: 02261

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Anyone facing expanding workloads, shifting priorities, complex organizational dynamics, organizational restructuring and increased uncertainty.

  •   Classroom2 Day(s)
    1.2 CEU, 14 CPE, 12 PDU
  •   Online4 Lesson(s)
    1.2 CEU, 14 CPE, 12 PDU
 

Welcome to chaos—otherwise known as the world in which we all work today. Attend this seminar and get proven solutions for managing chaos and minimizing its negative impact. First, you’ll discover how you can harness the energy of a dynamic, though often chaotic, work environment and avoid feeling overwhelmed when things start to spin out of control. You’ll learn a variety of tools that will help you re-think the way you approach chaos and enable you to leverage resources to help you tackle challenging situations as they arise. Gain hands-on experience applying tools for setting priorities and adjusting to shifting demands with greater clarity. Practice techniques for analyzing and resolving problems and learn to strategically communicate your solutions. You’ll leave confident and ready to apply the most appropriate techniques to clarify, alleviate and eliminate chaos within your control—and better manage your reactions to the chaos beyond your control.

 

  • Identify positive outcomes from chaotic environments
  • Clarify and leverage or eliminate chaos within your control
  • Set priorities for all your activities
  • Focus and act decisively when priorities shift
  • Use tools to problem-solve and select a course of action
  • Manage interruptions and conflicts with greater ease
  • Communicate your needs strategically
  • Welcome to chaos: examining sources of chaos
  • Describing the effects of change on managers and employees
  • Defining personal and group goals in a chaotic environment
  • Identifying chaos within your control
  • Examining and selecting tools for planning priorities
  • Identifying root causes of problems/issues
  • Generating creative solutions to problems
  • Organizing ideas to firmly grasp a problem’s critical components
  • Creating a daily action plan
  • Implementing best practices for time management
  • Managing interruptions and distractions
  • Implementing best practices for improving your influencing communications
  • Applying tools and techniques to resolve case scenarios developed in the class
  • Using influencing tactics in conversations
  • Identifying tools and developing a plan to manage your workplace chaos

Special Feature

This Seminar Features Blended Learning

AMA Blended Learning combines instructor-led training with online pre- and post-seminar assessments, tune-up courses and other resources to maximize your training goals. Through a blend of proven instructor-led seminars and powerful online technology, AMA Blended Learning provides a compelling and more comprehensive experience for the learner—producing a greater return-on-investment for the employer and the seminar participant.

Learning Objectives

  • Define the Chaos That You Can Control
  • Make Decisions Based on a Multifaceted Analysis of the Problem
  • Prioritize Your Activities Based on Importance and Urgency
  • Practice Assertive Communication to Manage Shifting Priorities
  • Identify One or Two Tools Most Applicable to Your Situation

Welcome to Chaos

  • Examine Sources of Chaos
  • Describe the Effects of Change on Managers and Employees
  • Define Personal and Group Goals in a Dynamic Environment
  • Identify Chaos Within Your Control

Priority-Planning and Decision-Making Tools

  • Examine and Select Tools for Planning Priorities
  • Identify Root Causes of Problems or Issues
  • Manage Competing Priorities
  • Generate Creative Solutions to Problems
  • Organize Ideas to Firmly Grasp a Problem’s Critical Components

Planning Daily Work

  • Create a Daily Action Plan for Completion of the Most Important Priorities
  • Implement Best Practices for Time Management
  • Manage Interruptions and Distractions

Influencing Others

  • Identify Your Communication’s Purpose
  • Understand Your Audience
  • Craft Your Message to Appeal to Your Audience
  • Implement Best Practices for Improving Your Influencing Communications
Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

  • Define the Chaos That You Can Control
  • Make Decisions Based on a Multifaceted Analysis of the Problem
  • Determine the Order of Tasks Based on Importance and Urgency
  • Practice Assertive Communication to Manage Shifting Priorities
  • Identify One or Two Tools That Are Most Applicable to the Situation

LESSON ONE

Welcome to Chaos

  • Ask Questions to Determine the Impact of Organizational Challenges on Both Managers and Employees
  • Identify the Sources of Chaos That Managers and Employees Can Reduce, Clarify, or Eliminate

 Problem Solving

  • Generate Multiple Creative Ideas Quickly
  • Identify the Real/Root Causes of a Problem or Issue
  • Organize a Large Number of Ideas into Natural Groupings in Order to Understand a Problem
  • Choose a Tool to Address the Chaos from the Case Study

LESSON TWO

Priority Planning and Decision Making

  • Analyze Four Aspects of a Situation or of Team Capability as a Way to Determine Priorities
  • Identify How to Close the Gap Between the Current Situation/Problem and the Desired Situation/Solution
  • Evaluate Risk with the Use of Three Questions
  • Use the Priority Matrix to Determine Activities to Support Your Decision

LESSON THREE

Planning Daily Work

  • Establish a Daily Plan for Completion of the Most Important Priorities
  • Accurately Estimate How Long It Takes to Do Things
  • Differentiate Between “Necessary” and Unnecessary” Interruptions

Communication Skills for Managing Chaos

  • Define Assertive and Strategic Communication
  • Respond Assertively and Strategically When Priorities Shift or Conflict
  • Develop an “I” Statement to Use When Provoked or When Presented with a Difficult Situation
  • Complete a Task Despite Changes, Interruptions, and Chaos

LESSON FOUR

Communication Skills for Managing Chaos (cont’d)

  • Define Assertive and Strategic Communication
  • Respond Assertively and Strategically When Priorities Shift or Conflict
  • Develop an “I” Statement to Use When Provoked or When Presented with a Difficult Situation
  • Complete a Task Despite Changes, Interruptions, and Chaos
Download Extended Seminar Outline PDF

AMA is recognized by SHRM to offer Professional Development Credits (PDCs) for the SHRM-CPSM or SHRM-SCPSM.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: Fundamental concepts of time management
Advance Preparation: Online pre-and post-assessment
Delivery Method: Group Live/Group Internet-based
Field of Study: Non-Technical – Communication, Personal Development

Classroom Schedule

34 Sessions Available

Online Schedule

7 Sessions Available

  • $2,345.00 Non Members
  • $2,095.00 AMA Members
  • $1,700.00 GSA
Date Duration State City Zip
  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-06-27 2019-06-28 Jun 27, 2019 - Jun 28, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days NY New York 10019 New York Register Now

  2019-07-18 2019-07-19 Jul 18, 2019 - Jul 19, 2019 2 Days CO Denver 80002 Denver Register Now

  2019-07-18 2019-07-19 Jul 18, 2019 - Jul 19, 2019 2 Days FL Lake Buena Vista / Orlando 32830 Lake Buena Vista / Orlando Register Now

  2019-07-22 2019-07-23 Jul 22, 2019 - Jul 23, 2019 2 Days PA Philadelphia 19019 Philadelphia Register Now

  2019-07-29 2019-07-30 Jul 29, 2019 - Jul 30, 2019 2 Days TX Austin 73301 Austin Register Now

  2019-08-05 2019-08-06 Aug 5, 2019 - Aug 6, 2019 2 Days MA Boston 02110-1817 Boston Register Now

  2019-08-08 2019-08-09 Aug 8, 2019 - Aug 9, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-08-12 2019-08-13 Aug 12, 2019 - Aug 13, 2019 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-08-22 2019-08-23 Aug 22, 2019 - Aug 23, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-23 2019-09-24 Sep 23, 2019 - Sep 24, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-09-26 2019-09-27 Sep 26, 2019 - Sep 27, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-10-07 2019-10-08 Oct 7, 2019 - Oct 8, 2019 2 Days NY New York 10019 New York Register Now

  2019-10-10 2019-10-11 Oct 10, 2019 - Oct 11, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-10-17 2019-10-18 Oct 17, 2019 - Oct 18, 2019 2 Days TX Houston 77001 Houston Register Now

  2019-10-31 2019-11-01 Oct 31, 2019 - Nov 1, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-11-04 2019-11-05 Nov 4, 2019 - Nov 5, 2019 2 Days CA San Diego 92101 San Diego Register Now

  2019-11-11 2019-11-12 Nov 11, 2019 - Nov 12, 2019 2 Days NY New York 10019 New York Register Now

  2019-11-14 2019-11-15 Nov 14, 2019 - Nov 15, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-12-02 2019-12-03 Dec 2, 2019 - Dec 3, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days FL Clearwater Beach 33767 Clearwater Beach Register Now

  2019-12-05 2019-12-06 Dec 5, 2019 - Dec 6, 2019 2 Days MA Boston 02110 Boston Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-12-12 2019-12-13 Dec 12, 2019 - Dec 13, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2020-01-13 2020-01-14 Jan 13, 2020 - Jan 14, 2020 2 Days NY New York 10019 New York Register Now

  2020-01-23 2020-01-24 Jan 23, 2020 - Jan 24, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2020-02-20 2020-02-21 Feb 20, 2020 - Feb 21, 2020 2 Days TX Dallas 75001 Dallas Register Now

  2020-02-24 2020-02-25 Feb 24, 2020 - Feb 25, 2020 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2020-02-27 2020-02-28 Feb 27, 2020 - Feb 28, 2020 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2020-03-09 2020-03-10 Mar 9, 2020 - Mar 10, 2020 2 Days NY New York 10019 New York Register Now

  2020-03-19 2020-03-20 Mar 19, 2020 - Mar 20, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

2345.00 $
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