Leading Virtual Teams

When it comes to the success of a virtual team, the buck stops with the team leader. If managed effectively, virtual teams can increase productivity, help meet organizational goals and improve quality of work. But there are a host of unique challenges that can hurt their success.

Get ready to discover a proven process and framework to develop the competencies of a virtual leader, and strengthen and enhance the productivity of your virtual team. Learn to leverage the advantages of a virtual team while building trust and making authentic connections with team members. You will then apply and reinforce the learning through case studies, team discussions and other activities led by your expert course leader.

• Cultivate your virtual leadership presence
• Strengthen team networks for improved performance
• Create trust and engagement in a virtual environment
• Select the appropriate technology for specific types of tasks
• Take decisive action to manage conflict
• Leverage generational, cultural and geographical differences to create positive team impact
• Build a solid foundation to coach and provide feedback virtually
• Plan and facilitate a successful virtual meeting

• Identifying challenges in leading virtually
• Increasing awareness of your personality style and its impact on virtual leadership
• Assessing the strengths and improvement areas of your team members
• Recognizing the unique differences between building virtual, remote and co-located teams
• Creating and sustaining trust in a virtual team
• Recognizing levels of engagement and increasing them
• Understanding how different technologies support virtual work
• Appreciating generational differences in the way people operate
• Assessing team member communication in the absence of visual cues
• Managing conflict among team members
• Defining fundamental cultural differences in communicating
• Explaining the components of the AMA Coaching Module
• Evaluating how you conduct all phases of leading your virtual meetings against best practices

Learning Objectives

• Identify the Competencies Required of a Virtual Leader
• Analyze How Personality Styles of Both Leaders and Team Members Impact a Virtual Team
• Assess and Address the Strengths and Weaknesses of Virtual Team Members
• Recognize the Unique Stages of Team Building for Virtual Teams
• Strengthen Team Networks for Improved Performance
• Create Trust and Engagement in a Virtual Environment
• Identify Both Domestic and Global Cultural Issues
• Select Appropriate Technology for Specific Types of Tasks
• Identify and Compare Generational Differences Among Team Members
• Appraise Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expression)
• Describe and Manage the Issues That Affect Communication and Conflict in a Virtual Team
• Coach Effectively in a Virtual Environment
• Evaluate How You Conduct All Phases of Virtual Meetings Against Best Practices and Identify Ways to Improve
• Plan and Facilitate a Successful Virtual Meeting
• Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them

Defining Your Role as a Virtual Leader

• Identify Challenges in Leading Virtually
• Identify Virtual Leadership Competencies
• Increase Awareness of Your Personality Style and Its Impact on Virtual Leadership
• Assess Strengths and Weaknesses of the Team Members You Work with in the Virtual Environment

Building a Solid Team

• Recognize the Differences Between the Stages of Building Virtual and Co-located Teams
• Create and Sustain Trust Among Virtual Team Members
• Strengthen Team Networks for Improved Performance
• Recognize Levels of Engagement
• Increase Engagement in a Virtual Team

Leading Virtual Communication

• Recognize How Different Technologies Support Virtual Work
• Appreciate How Generational Difference May Impact the Way People Operate Virtually
• Assess Team Member Communication in the Absence of Visual Cues (i.e., Body Language and Facial Expressions)
• Manage Conflict Among Team Members
• Define Fundamental Culture Differences in Communicating

Building Team Member Skills Through Coaching

• Explain the Components of the AMA Coaching Model
• Effectively Use Tools and Techniques to Coach Team Members in a Virtual Environment

Facilitating Virtual Meetings

• Evaluate Your Meetings Against Best Practices and Identify Ways to Improve Them
• Recognize the Specific Issues and Problems with Virtual Team Meetings and Find Solutions to Them

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LEARNING OBJECTIVES

• Distinguish What Is Different About Leading a Virtual Team
• Identify the Unique Challenges Virtual Team Members Face
• Build Trust and Engagement on a Virtual Team
• Review Emerging Technology That Supports the Work of Virtual Leaders and Teams
• Address Misunderstandings and Conflict Proactively to Keep the Virtual Team on Track
• Apply the Proven Value of Coaching to Build High Performing Virtual Teams
• Plan and Facilitate Inclusive Virtual Meetings That Generate Positive Team Identity and Performance
• Create a Virtual Leadership Vision

LESSON ONE

Define Your Role as a Virtual Leader

• Discuss Challenges Unique to Virtual Leaders
• Assess Virtual Leadership Competencies
• Understand Your Personality Style and Its Impact on Others and Your Work as a Virtual Leader

Build the Virtual Team

• Describe the Experience of Virtual Team Members
• Discover What Team Members Need Most in Order to Be High Functioning and Performing
• Recognize the Unique Differences Between the Stages of Building a Virtual vs. Co-located Team
• Create and Sustain Trust on a Virtual Team
• Assess the Strengths and Weaknesses of the Team Members You Work with in the Virtual Environment

LESSON TWO

Lead Virtual Communications

• Select Appropriate Technology for Communication Goals
• Evaluate Team Member Engagement During Audio-Only Virtual Communication  
• Recognize How Differences in Perspectives May Lead to Disagreement, Misunderstanding, and Conflict
• Preempt Conflict on Your Team By Learning to Bridge Differences and Creating Team Agreements

LESSON THREE

Building Team Member Skills Through Coaching

• Coach Effectively to Build Trust, Relationships, Engagement, and Productivity on Your Team
• Demonstrate the Ability to Apply the Four-Step Coaching Conversation Model in a Work Situation

Facilitate Virtual Meetings

• Evaluate Your Meetings Against Team Member and Stakeholder Needs
• Generate Solutions to Address Issues Specific to Virtual Team Meetings
• Address Common Challenges While Leading a Virtual Meeting
• View “Meeting Culture” and Practices as the Engine That Drives Engagement, Performance, and Results on a Virtual Team
• Create a Vision to Guide Your Own Daily Actions as a Virtual Leader