Leading in a Diverse and Inclusive Culture

A diverse team with unique individual perspectives can deliver exceptional results. Having such a team calls for a leader with an arsenal of inclusive leadership practices and keen self-awareness.

This course gives you deeper insights into yourself, your team, and the benefits of inclusion at all levels in your organization. Through self-assessments, case studies, and proven hands-on activities, you’ll develop competencies and get tools to create an environment fueled by engagement and innovation. In addition, you’ll learn to apply a roadmap that ensures that all are heard, recognized, and appreciated—so productivity can soar.

• Recognize the issues and value of D&I at the personal, team, and organizational levels
• Become a more inclusive leader by recognizing strengths and growth opportunities for yourself and for others
• Communicate effectively and inclusively in a diverse environment
• Articulate how operating from biases impacts innovation, productivity, and engagement
• Analyze diversity and cultural competencies in the context of talent management
• Harness the power of differences to boost team performance and collaboration
• Manage disagreements, misunderstandings, and conflict

• Introduction to diversity and inclusion
• How culture impacts our perceptions, beliefs, behaviors, and responses
• Bridging communication differences
• Applying cross-cultural communication and messaging skills that move people to commitment and action
• Recognizing and responding effectively and appropriately to diversity and inclusion dynamics
• Knowing how to be an actively inclusive leader
• Understanding the primary source of unconscious bias, micro inequities, and micro advantages
• Conducting dialogues about unconscious bias with peers, managers, and subordinates to improve communication, services to clients, and team collaboration
• Leading a successful multicultural team and inclusive meetings  
• Dialogue: having difficult conversations 
• Practicing facilitating and engaging in successful difficult conversations
• Developing your vision and plan for an inclusive workplace and teams

Learning Objectives

• Understand the Business Case for Diversity and Inclusion
• Define Diversity and Inclusion and Describe Their Influence on Day-to-Day Interactions and Decision-Making Processes
• Recognize the Manner in Which Culture Impacts Our Behaviors, Beliefs, Perceptions, and Responses to Others
• Understand the Impact of Culture on the Way We Communicate, Build Relationships, and Lead Teams
• Demonstrate the Ability to Engage in Difficult Conversations and Manage Conflict
• Develop Cross-Cultural Competencies and Messaging Skills That Move Us to Commitment and Action
• Develop a Personal Vision to Apply Seminar Learning That Embraces Diversity and Supports an Inclusive Environment

Introduction to Diversity and Inclusion

• Establish a Common Language Through Definitions
• Understand the Business Imperative for Diversity and Inclusion in the Workplace
• Reflect on the Multidimensional, Multicultural Aspects of Individual Identity

Bridging Communication Differences

• Identify Communication Style
• Recognize Obstacles That May Hinder Communication
• Apply Listening and Empathy to Bridge Differences
• Understand and Recognize Microinequities
• Initiate a Conversation with Someone Whose Difference You May Be Uncomfortable With

Leading a Successful Multicultural Team

• Identify Strengths and Development Needs Using the Inclusive Leadership Assessment
• Master the Art of Inclusive Meetings
• Develop a Skill for Facilitating Teams’ Ability to Work Effectively Together
• Identify Your Ideal Network to Accomplish Your Goals and Advance Your Career
• Identify Leadership Challenges

Dialogue: Having Difficult Conversations

• Use a Model to Hold Difficult Conversations
• Identify Characteristics of Debate, Discussion, and Dialogue
• Practice Dialogue in Conversations

Your Vision and Plan for an Inclusive Workplace

• Review the Seminar’s Key Tools and Takeaways
• Create an Inclusive Vision for Your Workplace
• Build an Inclusive Leader Action Plan