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Leadership Skills for Supervisors

Get the skills that propel you to the next level of success.

True leaders arrive at decisions by building consensus and enabling others to move toward a shared vision. In this hands-on course, you’ll discover how to take charge, inspire people to take action to the vision/mission of the organization. You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. You’ll become a facilitator, coach and mentor as you make everyone part of the process, gain the skills to superbly manage one-on-one situations, and facilitate group interactions to get the most from your team.

Seminar Number: 02517

4.6
(203 reviews)
  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Supervisors seeking to develop the individual, group and one-on-one leadership skills to keep up with evolving management roles and responsibilities.

  •   Classroom3 Day(s)
    1.8 CEU, 18 CLP, 21 CPE
  •   Online3 Lesson(s)
    1.8 CEU, 18 CLP, 21 CPE
 

True leaders arrive at decisions by building consensus and enabling others to move toward a shared vision. In this hands-on course, you’ll discover how to take charge, inspire people to take action to the vision/mission of the organization.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. You’ll become a facilitator, coach and mentor as you make everyone part of the process, gain the skills to superbly manage one-on-one situations, and facilitate group interactions to get the most from your team.

  • Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
  • Become more effective at influencing others
  • Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
  • Learn how to work with groups and teams to solve problems and accomplish projects
  • Hold performance discussions that result in changed behavior and enhanced productivity
  • Analyze your own style of behavior and recognize your strengths/weaknesses
  • How to empower yourself and your staff
  • What leadership is from the supervisor’s point of view
  • How to build credibility and trust
  • Analyzing effective listening processes and skills
  • Learning participative leader skills and techniques
  • The three steps of the continuous performance appraisal process
  • Coaching, mentoring and how to give constructive feedback
  • Decision-making tools for effective leadership
  • How to apply problem solving techniques to solve actual problems
  • Teams vs. work groups: learning to lead and build personal effectiveness

Introduction

  • Identify What Is Different in Supervision/Management Today
  • Identify the Opportunities for Supervisors/Managers Today
  • Describe Your Personal Objectives for This Course
  • Define What Leadership Is from a Supervisor’s Point of View
  • Rank Leadership Characteristics

Leadership

  • Identify the Difference Between Managers and Leaders
  • Observe Leaders in Action
  • Examine Your Own Leadership Capability
  • Identify How Leaders Build Credibility and Trust
  • Identify the Leadership Skills That Will Be Needed in the Next Five Years
  • Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
  • Develop Your Own Leadership Skills Development Plan

Interpersonal Skills

  • Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
  • Analyze Effective Listening Processes and Skills
  • Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
  • Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
  • Create a Communication Case from Your Work Experience
  • Resolve a Communication Case Created from Other Group Members’ Work Experiences

Coaching and Mentoring

  • Complete the Insight Inventory: Understanding Yourself and Others®
  • List the Elements of Effective Feedback
  • Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
  • Describe the Coaching Discussion and Its Format
  • Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations

Decision-Making Tools for Leading

  • Discuss Three Methods of Brainstorming and Describe the Advantages of Each
  • Discuss the Effects of Organizations on Creativity
  • List the Steps in Problem Solving
  • Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job

Learning to Lead Groups and Teams

  • Learn the Differences Between Teams Versus Work Groups
  • Get Insight on Your Own Team Building and Personal Effectiveness
  • Practice Group Skills in Exercises That Develop Teamwork
  • Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
  • Discover What Needs to Happen Before Groups Become Teams

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.6

203 reviews

 
This seminar was so helpful for me, each topic was interested, I really learned more about delegation and how to trust more my team.
5
   
I learn a lot about myself in this class. I learned how to utilize my strengths and I also learned how to overcome and utilize my weak areas.
5
   
I think this was a great class and I learned a lot. The real life examples of how certain skills are demonstrated was very helpful. The instructor answered questions well and was passionate about the subject matter.
4
   
Lot's of good points that many people can benefit from, not just supervisors.
4
   
The course was beautifully presented. The course materials, discussions, real world examples, and the personal connection to issues brought up by participants was some of the best learning I have experienced.This course really made me do a lot of self inflection, and has me ready to begin tackling a lot of difficult issues that I did not know how to approach before taking this course. If anyone has issues with the political part of being a manager, I would recommend this course. It could even help people work with a difficult supervisor.
5
   

 

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

 

AMA is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Martha Leon at 212-903-8173.

Recommended CPE Credit: 21 hours/Intermediate
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live
Field of Study: Non-Technical – Communication, Personal Development

Classroom Schedule

5 Sessions Available

Online Schedule

8 Sessions Available

  • $2,595.00 Non Members
  • $2,345.00 AMA Members
  • $2,174.00 GSA
Date Duration State City Zip
  2023-02-22 2023-02-24 Feb 22, 2023 - Feb 24, 2023 3 Days NY New York 10019 New York Register Now

  2023-04-10 2023-04-12 Apr 10, 2023 - Apr 12, 2023 3 Days GA Atlanta 30309-7705 Atlanta Register Now

  2023-05-10 2023-05-12 May 10, 2023 - May 12, 2023 3 Days IL Chicago 60601 Chicago Register Now

  2023-07-24 2023-07-26 Jul 24, 2023 - Jul 26, 2023 3 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2023-10-02 2023-10-04 Oct 2, 2023 - Oct 4, 2023 3 Days NY New York 10019 New York Register Now

2595.00 $
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