Leadership Skills for Supervisors

True leaders arrive at decisions by building consensus and enabling others to move toward a shared vision. In this hands-on course, you’ll discover how to take charge, inspire people to take action to the vision/mission of the organization.

You will explore how to maintain technical expertise while demonstrating the right type of supervisory leadership. You’ll become a facilitator, coach and mentor as you make everyone part of the process, gain the skills to superbly manage one-on-one situations, and facilitate group interactions to get the most from your team.

• Develop interpersonal skills that help you communicate, listen and handle conflicts in your supervisory role
• Become more effective at influencing others
• Accomplish goals and control outcomes when dealing with staff, peers, management and other departments
• Learn how to work with groups and teams to solve problems and accomplish projects
• Hold performance discussions that result in changed behavior and enhanced productivity
• Analyze your own style of behavior and recognize your strengths/weaknesses

• How to empower yourself and your staff
• What leadership is from the supervisor’s point of view
• How to build credibility and trust
• Analyzing effective listening processes and skills
• Learning participative leader skills and techniques
• The three steps of the continuous performance appraisal process
• Coaching, mentoring and how to give constructive feedback
• Decision-making tools for effective leadership
• How to apply problem solving techniques to solve actual problems
• Teams vs. work groups: learning to lead and build personal effectiveness

Introduction

• Identify What Is Different in Supervision/Management Today
• Identify the Opportunities for Supervisors/Managers Today
• Describe Your Personal Objectives for This Course
• Define What Leadership Is from a Supervisor’s Point of View
• Rank Leadership Characteristics

Leadership

• Identify the Difference Between Managers and Leaders
• Observe Leaders in Action
• Examine Your Own Leadership Capability
• Identify How Leaders Build Credibility and Trust
• Identify the Leadership Skills That Will Be Needed in the Next Five Years
• Explore the Forces Encouraging Leadership and the Constraints Working Against Leadership for Supervisors
• Develop Your Own Leadership Skills Development Plan

Interpersonal Skills

• Identify Interactive Behaviors and Discuss How Each Is Helpful and/or Distracting When Communicating One-on-One and in Groups
• Analyze Effective Listening Processes and Skills
• Practice Questioning Skills to Learn How to Ask Effective Questions and the Effects of Being Questioned
• Role-Play Management Situations to Demonstrate Participative Leader Skills and Analyze Their Effect on Others
• Create a Communication Case from Your Work Experience
• Resolve a Communication Case Created from Other Group Members’ Work Experiences

Coaching and Mentoring

• Complete the Insight Inventory: Understanding Yourself and Others®
• List the Elements of Effective Feedback
• Write Statements About Actual Employee or Team Member Situations You Are Experiencing on the Job
• Describe the Coaching Discussion and Its Format
• Practice Coaching and Mentoring in Role Plays with Your Actual Employee or Team Member Situations

Decision-Making Tools for Leading

• Discuss Three Methods of Brainstorming and Describe the Advantages of Each
• Discuss the Effects of Organizations on Creativity
• List the Steps in Problem Solving
• Apply Problem-Solving Principles and Techniques to Solve Actual Problems from the Job

Learning to Lead Groups and Teams

• Learn the Differences Between Teams Versus Work Groups
• Get Insight on Your Own Team Building and Personal Effectiveness
• Practice Group Skills in Exercises That Develop Teamwork
• Discuss the Role of a Group or Team Leader and Practice Facilitation Skills in the Group Exercises
• Discover What Needs to Happen Before Groups Become Teams

Download Extended Seminar Outline PDF