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Emotional Intelligence Certificate Program

Leverage emotional intelligence training to position yourself for personal, team, and organizational success

Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations. This emotional intelligence seminar emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism. Certificate Programs include additional post-course resources: On demand lessons to reinforce key skills Best practice skill refreshers Articles offering practical tips and tactics

Seminar Number: 02144

  • In a Classroom
  • Online
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

Anyone who wants to maximize their performance, as well as personal and business success, by increasing emotion management and self-understanding through Emotional Intelligence skills.

  •   Classroom2 Day(s)
    1.2 CEU, 12 PDU, 12 PHR, 12 SPHR
  •   Online3 Lesson(s)
    0.9 CEU, 9 PDU, 9 PHR, 9 SPHR
 

Without strong and effective relationships in business, today’s fast-paced, team-based and global work environments can’t function with peak efficiency. Maximum results will not be achieved. Emotional Intelligence (EI) competencies are at the heart of effective workplace relationships and productivity. Today we use EI as an integrated set of skills that underpin highly effective, fast-reacting and innovative organizations.

This emotional intelligence seminar emphasizes the practical application of EI concepts rather than just focusing on theory. Through your active participation, you will learn and practice the EI skills that are the core of achieving personal awareness, connecting with others, managing stress, engaging healthy conflict and collaboration, and exhibiting resilience and optimism.

Certificate Programs include additional post-course resources:

  • On demand lessons to reinforce key skills
  • Best practice skill refreshers
  • Articles offering practical tips and tactics
  •  Recognize and consciously use emotional data that shapes your professional behavioral responses
  •  Identify and manage emotional behaviors that impact your work-based relationships and situations
  •  Integrate empathy to promote strong team player attributes and communication
  •  Apply emotional insights to decipher and better manage yourself within the organization
  •  Implement emotionally intelligent insights to improve personal decision making and professional contributions
Expanding Emotionally Intelligent Personal Awareness
  • Identifying and naming emotions and their levels of intensity
  • Analyzing emotions from their cognitive and physiological manifestations
  • Recognizing emotional igniters and applying emotionally intelligent regulation strategies

Developing Relationships and Personal Impact through Emotional Intelligence

  • Identifying the impact our emotional intelligence has on connecting with others
  • Applying emotionally intelligent communication skills to relationship building and maintenance
  • Practicing listening skills that build and maintain empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognizing stress as a complex set of emotional and physical responses that can have varied results
  • Practicing proactive stress management techniques to stay emotionally well balanced
  • Defining resilience and how it impacts effectiveness at work

Achieving Healthy Conflict and Collaboration Through Emotional Intelligence

  • Recognizing the central role of relationship development and maintenance in achieving healthy conflict
  • Identifying emotionally intelligent strategies for maintaining healthy conflict
  • Demonstrating a collaborative attitude at work through application of emotional intelligence

Bringing It All Together

  • Synthesizing emotionally intelligent competencies to address complex EI challenges and opportunities

Special Feature

Senior managers and leaders who want to apply EI skills to their leadership roles should register for Leading with Emotional Intelligence (seminar #2133).

Learning Objectives

  • Recognize and Consciously Use Emotional Data That Shapes Your Professional Behavioral Responses
  • Identify and Manage Emotional Behaviors That Impact Your Work-Based Relationships and Situations
  • Integrate Empathy to Promote Strong Team Player Attitudes and Communication
  • Apply Emotional Insights to Decipher and Better Manage Yourself Within an Organization
  • Implement Emotionally Intelligent Insights to Improve Personal Decision Making and Professional Contributions

Expanding Emotionally Intelligent Personal Awareness

  • Identify and Name Emotions and Their Levels of Intensity
  • Analyze Emotions from Their Cognitive and Physiological Manifestations
  • Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies

Engaging Emotional Intelligent Relationships and Personal Impact

  • Identify the Impact Our Emotional Intelligence Has on Connecting with Others
  • Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
  • Practice Listening Skills That Build and Maintain Empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
  • Practice Proactive Stress Management Techniques to Stay Emotionally Well Balanced
  • Define Resilience and How It Impacts Effectiveness at Work

Healthy Conflict and Collaboration Through Emotional Intelligence

  • Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
  • Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
  • Demonstrate a Collaborative Attitude at Work Through Application of Emotional Intelligence

Bringing It All Together

  • Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities

Download Extended Seminar Outline PDF

LEARNING OBJECTIVES

  • Recognize and Consciously Use Emotional Data That Shapes Your Professional Behavioral Responses
  • Identify and Manage Emotional Behaviors That Impact Your Work-Based Relationships and Situations
  • Integrate Empathy to Promote Strong Team Player Attitudes and Communication
  • Apply Emotional Insights to Decipher and Better Manage Yourself Within the Organization
  • Implement Emotionally Intelligent Insights to Improve Personal Decision Making and Professional Contributions

LESSON ONE

Expanding Emotionally Intelligent Personal Awareness

  • Identify and Name Emotions and Their Levels of Intensity
  • Analyze Emotions from Their Cognitive and Physiological Manifestations
  • Recognize Emotional Igniters and Apply Emotionally Intelligent Regulation Strategies

LESSON TWO

Engaging EI Relationships and Personal Impact

  • Identify the Impact Your Emotional Intelligence Has on Connecting Others
  • Apply Emotionally Intelligent Communication Skills to Relationship Building and Maintenance
  • Practice Listening Skills That Build and Maintain Empathy

Demonstrating Emotionally Intelligent Stress Management and Resilience

  • Recognize Stress as a Complex Set of Emotional and Physical Responses That Can Have Positive and/or Limiting Results
  • Practice Proactive Stress-Management Techniques to Stay Emotionally Well Balanced
  • Define Resilience and How It Impacts Effectiveness at Work

LESSON THREE

Leveraging Healthy Emotionally Intelligent Conflict and Collaboration

  • Recognize the Central Role of Relationship Development and Maintenance in Achieving Healthy Conflict
  • Identify Emotionally Intelligent Strategies to Maintain Healthy Conflict
  • Demonstrate a Collaborative Attitude at Work Through the Application of Emotional Intelligence

Bringing It All Together

  • Synthesize Emotionally Intelligent Competencies to Address Complex EI Challenges and Opportunities 

Download Extended Seminar Outline PDF

Live Online FAQs

The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

American Management Association is accredited by the International Association for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

AMA has been reviewed and approved as a provider of project management training by the Project Management Institute (PMI).

Talent Triangle PDUs

[L] 12 Classroom/9 Live Online

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved.

Classroom Schedule

16 Sessions Available

Online Schedule

15 Sessions Available

  • $2,445.00 Non Members
  • $2,195.00 AMA Members
  • $1,984.00 GSA
Date Duration State City Zip
  2020-11-16 2020-11-17 Nov 16, 2020 - Nov 17, 2020 2 Days NY New York 10019 New York Register Now

  2020-11-23 2020-11-24 Nov 23, 2020 - Nov 24, 2020 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2020-12-03 2020-12-04 Dec 3, 2020 - Dec 4, 2020 2 Days IL Chicago 60601 Chicago Register Now

  2020-12-07 2020-12-08 Dec 7, 2020 - Dec 8, 2020 2 Days CA Los Angeles 90045 Los Angeles Register Now

  2020-12-07 2020-12-08 Dec 7, 2020 - Dec 8, 2020 2 Days MA Boston 02110 Boston Register Now

  2020-12-07 2020-12-08 Dec 7, 2020 - Dec 8, 2020 2 Days FL Jacksonville 32099 Jacksonville Register Now

  2020-12-14 2020-12-15 Dec 14, 2020 - Dec 15, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-01-14 2021-01-15 Jan 14, 2021 - Jan 15, 2021 2 Days NY New York 10019 New York Register Now

  2021-01-25 2021-01-26 Jan 25, 2021 - Jan 26, 2021 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2021-02-01 2021-02-02 Feb 1, 2021 - Feb 2, 2021 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2021-02-18 2021-02-19 Feb 18, 2021 - Feb 19, 2021 2 Days IL Chicago 60601 Chicago Register Now

  2021-02-25 2021-02-26 Feb 25, 2021 - Feb 26, 2021 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2021-02-25 2021-02-26 Feb 25, 2021 - Feb 26, 2021 2 Days PA Philadelphia 19107 Philadelphia Register Now

  2021-03-15 2021-03-16 Mar 15, 2021 - Mar 16, 2021 2 Days NY New York 10019 New York Register Now

  2021-03-22 2021-03-23 Mar 22, 2021 - Mar 23, 2021 2 Days NV Las Vegas 88901 Las Vegas Register Now

  2021-03-25 2021-03-26 Mar 25, 2021 - Mar 26, 2021 2 Days TX Dallas 75001 Dallas Register Now

2445.00 $
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