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Effectively Communicating in the Moment

Feel empowered when called upon to “stand and deliver” in spontaneous moments

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen. Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations . You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.

Seminar Number: 02031

5
(126 reviews)
  • In-Person
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

Home>Course Topic>Communication Skills>Effectively Communicating in the Moment

Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

  •   In-Person2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PMU
  •   Live Online2 Day(s)
    1.2 CEU, 12 CLP, 14 CPE, 12 PMU
 
 

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.

Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.

  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviors into your in-the-moment communications
  • Assessing your in-the-moment communication needs
  • Reviewing a listener-centered approach to organizing your ideas in the moment
  • Starting strong: preemptive emotional/physical tools for stress management
  • Learning tools and strategies for rapid communication 
  • Applying nonverbal behaviors that exude confidence and competence
  • Applying new in-the-moment mental templates
  • Identifying stalling techniques that don’t erode credibility
  • Exploring situational in-the-moment communication
  • Recognizing the power of questions to build focused and succinct in-the-moment responses
  • Reviewing approaches to use in five common workplace in-the-moment communication situations
  • Understanding how social media, texting and emailing relate to in-the-moment communications
  • Handling hostile questions assertively and professionally
  • Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
  • Exploring and practicing small talk in social or business networking events

Learning Objectives

  • Assess Your Professional Strengths and Opportunities When Communicating in the Moment
  • Apply Preemptive Mindfulness and Stress-Management Strategies to Bring Your Best Self to In-The-Moment Communication Challenges
  • Use In-The-Moment Mental Templates to Organize Your Thinking and Frame Your Responses
  • Integrate Impactful Nonverbal Delivery Behaviors with Your In-The-Moment Communication

Getting Started

  • Identify Professional Strengths and Opportunities When Communicating in the Moment
  • Apply Listener-Centered Approaches to Organizing Ideas in the Moment
  • Employ Listener Analysis to Frame Messages
  • Apply Preemptive Strategies for Stress Management

Practicing Tools and Strategies for Rapid Communication

  • Choose Appropriate Mental Templates to Organize Responses in the Moment
  • Apply Nonverbal Behaviors and Delivery That Exude Confidence and Competence
  • Complement Nonverbal Behaviors with Verbal Strategies That Create a Sense of Confidence and Competence
  • Analyze Personal Communication Behaviors and In-The-Moment Communication

Situational, In-The-Moment Communication

  • Identify the Power of Questions to Build In-The-Moment Responses That Are Focused and Succinct
  • Apply Strategies to Handle Hostile Questions and Remain Confident and Communicative
  • Recognize and Leverage the In-The-Moment Demands of Four Common Workplace Situations

Situational, In-The-Moment Communication Workshop

  • Use In-The-Moment Communication Techniques and Strategies in Common Workplace Communication Situations
  • Create an Ongoing Action Plan to Develop In-The-Moment Communication Competence

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

5

126 reviews

 
The instructor was great! Very personal, understanding and helpful! She made it a very comfortable and open setting for everyone. I was amazed at how quickly I felt connected to the other people I just met!
5
Nicole S.
 
Graphic Arts & Marketing Manager
 
Industry: Business Services
This course was excellent! The small group size enabled the instructor to target the individual needs of each participant.
5
Stacy S.
 
Manager
 
Industry: Education
The instructor was significantly proficient and engaged the class in many helpful activities that put the theory into practice.
5
Danny B.
 
Analyst
 
Industry: Government
The instructor was knowledgeable and I enjoyed the collaboration and discussion with my fellow classmates. I will be using "brain dumping"--such a simple concept that I think could be very effective! I will also continue practicing and using mental templates and framing in my conversations. I also learned about NLP, which I plan to read more about!
5
Claire S.
 
People Services HR Administrator
 
Industry: Telecommunications
This course was one of the best I have taken as a professional. The instructor was enthusiastic and gave real world examples with how we can use the different strategies. The break out sessions were well timed and really helped practicing what we just learned. I would recommend this course to anyone!
5
Matthew P.
 
Scientist
 
Industry: Manufacturing

This course is valid for 12 PMUs.

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

American Management Association is registered with the National Association of State Boards of Accountancy (NASBA) as a sponsor of continuing professional education on the National Registry of CPE Sponsors. State boards of accountancy have final authority on the acceptance of individual courses for CPE credit. Complaints regarding registered sponsors may be submitted to the National Registry of CPE Sponsors through its website: www.nasbaregistry.org. For additional information or for more information regarding administrative policies such as complaints and refunds, please contact Customer Service at 800-262-9699.

Recommended CPE Credit: 14 hours/Basic
Prerequisites: None
Advance Preparation: None
Delivery Method: Group Live/Group Internet Based
Field of Study: Non-Technical – Communication & Marketing

In-Person Schedule

2 Sessions Available

Live Online Schedule

5 Sessions Available

  • $2,895.00 Non Members
  • $2,595.00 AMA Members
  • $2,390.00 GSA
Date Duration State City Zip
  2025-07-10 2025-07-11 Jul 10, 2025 - Jul 11, 2025 2 Days NY New York 10019 New York Register Now

  2025-10-27 2025-10-28 Oct 27, 2025 - Oct 28, 2025 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

The instructor was great! Very personal, understanding and helpful! She made it a very comfortable and open setting for everyone. I was amazed at how quickly I felt connected to the other people I just met!
5
Nicole S.
 
Graphic Arts & Marketing Manager
 
Industry: Business Services
This course was excellent! The small group size enabled the instructor to target the individual needs of each participant.
5
Stacy S.
 
Manager
 
Industry: Education
The instructor was significantly proficient and engaged the class in many helpful activities that put the theory into practice.
5
Danny B.
 
Analyst
 
Industry: Government
The instructor was knowledgeable and I enjoyed the collaboration and discussion with my fellow classmates. I will be using "brain dumping"--such a simple concept that I think could be very effective! I will also continue practicing and using mental templates and framing in my conversations. I also learned about NLP, which I plan to read more about!
5
Claire S.
 
People Services HR Administrator
 
Industry: Telecommunications
This course was one of the best I have taken as a professional. The instructor was enthusiastic and gave real world examples with how we can use the different strategies. The break out sessions were well timed and really helped practicing what we just learned. I would recommend this course to anyone!
5
Matthew P.
 
Scientist
 
Industry: Manufacturing
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