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Effectively Communicating in The Moment

Feel empowered when called upon to “stand and deliver” in spontaneous moments

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen. Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations . You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.

Seminar Number: 02031

  • In a Classroom
  • Your Company Location

Course Scheduling & Pricing

Who Should Attend

All business professionals at any point in their careers who need to develop and improve their in-the-moment communication capabilities and confidence.

  •   Classroom2 Day(s)
    1.2 CEU
 

It’s happened to all of us—you’re asked unexpectedly during a meeting to give a project update, or are stopped in the hallway with an important question, or are cornered in a challenging conversation. You can’t plan for these unrehearsed events, but you can take steps to always be confident and ready when they do happen.

Now you can apply preemptive and in-the-moment strategies to excel when communicating in unscripted situations. You’ll learn strategies for managing emotional and physiological responses, along with mental templates to guide and frame your responses. Then you’ll practice five workplace situations where you must effectively meet immediate communication demands. Beyond these hands-on activities, you’ll also receive peer and leader feedback plus insights from a video session that will help you recognize and improve your nonverbal delivery behaviors.

  • Manage stress in difficult impromptu interactions
  • Organize and frame responses using mental templates
  • Develop behaviors that convey professionalism
  • Assess your professional strengths and opportunities when communicating in the moment
  • Apply preemptive mindfulness to bring out your best self
  • Employ listener analysis to frame messages
  • Use in-the-moment strategies to organize your thinking
  • Integrate impactful nonverbal delivery behaviors into your in-the-moment communications
  • Assessing your in-the-moment communication needs
  • Reviewing a listener-centered approach to organizing your ideas in the moment
  • Starting strong: preemptive emotional/physical tools for stress management
  • Learning tools and strategies for rapid communication 
  • Applying nonverbal behaviors that exude confidence and competence
  • Applying new in-the-moment mental templates
  • Identifying stalling techniques that don’t erode credibility
  • Exploring situational in-the-moment communication
  • Recognizing the power of questions to build focused and succinct in-the-moment responses
  • Reviewing approaches to use in five common workplace in-the-moment communication situations
  • Understanding how social media, texting and emailing relate to in-the-moment communications
  • Handling hostile questions assertively and professionally
  • Handling mediated in-the-moment communication on phone calls, in videoconferences and on conference calls
  • Exploring and practicing small talk in social or business networking events

Learning Objectives

  • Assess Your Professional Strengths and Opportunities When Communicating in the Moment
  • Apply Preemptive Mindfulness and Stress Management Strategies to Bring Your Best Self to In-the-Moment Communication Challenges
  • Use In-the-Moment Mental Templates to Organize Your Thinking and Frame Your Responses
  • Integrate Impactful Nonverbal Delivery Behaviors with Your In-the-Moment Communication

Getting Started

  • Identify Professional Strengths and Opportunities When Communicating in the Moment
  • Apply Listener-Centered Approaches to Organizing Ideas in the Moment
  • Employ Listener Analysis to Frame Messages
  • Apply Preemptive Strategies for Stress Management

Practicing Tools and Strategies for Rapid Communication

  • Choose Appropriate Mental Templates to Organize Responses in the Moment
  • Apply Nonverbal Behaviors and Delivery That Exude Confidence and Competence
  • Complement Nonverbal Behaviors with Verbal Strategies That Create a Sense of Confidence and Competence
  • Analyze Personal Communication Behaviors and In-the-Moment Communication

Situational, In-the-Moment Communication

  • Identify the Power of Questions to Build In-the-Moment Responses That Are Focused and Succinct
  • Apply Strategies to Handle Hostile Questions and Remain Confident and Communicative
  • Recognize and Leverage the In-the-Moment Demands of Five Common Workplace Situations

Situational, In-the-Moment Communication Workshop

  • Use In-the-Moment Communication Techniques and Strategies in Common Workplace Communication Situations
  • Create an Ongoing Action Plan to Develop In-the-Moment Communication Competence

American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.

Classroom Schedule

13 Sessions Available

  • $2,445.00 Non Members
  • $2,195.00 AMA Members
  • $1,889.00 GSA
Date Duration State City Zip
  2019-05-30 2019-05-31 May 30, 2019 - May 31, 2019 2 Days NY New York 10019 New York Register Now

  2019-06-17 2019-06-18 Jun 17, 2019 - Jun 18, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-07-08 2019-07-09 Jul 8, 2019 - Jul 9, 2019 2 Days NY New York 10019 New York Register Now

  2019-08-12 2019-08-13 Aug 12, 2019 - Aug 13, 2019 2 Days GA Atlanta 30309-7705 Atlanta Register Now

  2019-08-19 2019-08-20 Aug 19, 2019 - Aug 20, 2019 2 Days MA Boston 02110-1817 Boston Register Now

  2019-09-05 2019-09-06 Sep 5, 2019 - Sep 6, 2019 2 Days NY New York 10019 New York Register Now

  2019-09-16 2019-09-17 Sep 16, 2019 - Sep 17, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2019-10-10 2019-10-11 Oct 10, 2019 - Oct 11, 2019 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

  2019-11-07 2019-11-08 Nov 7, 2019 - Nov 8, 2019 2 Days CA San Francisco 94103-3156 San Francisco Register Now

  2019-11-18 2019-11-19 Nov 18, 2019 - Nov 19, 2019 2 Days TX Dallas 75001 Dallas Register Now

  2019-12-09 2019-12-10 Dec 9, 2019 - Dec 10, 2019 2 Days NY New York 10019 New York Register Now

  2019-12-18 2019-12-19 Dec 18, 2019 - Dec 19, 2019 2 Days IL Chicago 60601 Chicago Register Now

  2020-02-24 2020-02-25 Feb 24, 2020 - Feb 25, 2020 2 Days DC Arlington/Washington 22202-4807 Arlington/Washington Register Now

2445.00 $
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