Diversity & Inclusion Certificate Program

Leaders at all levels must be active and qualified advocates of diversity and inclusion (D&I) to ensure it's part of the organization’s culture and business strategy. This unique 3-day certificate program goes beyond standard D&I courses, and helps you develop skills to become a champion of diversity and a leader of inclusive teams. You’ll learn to recognize the uniqueness and multidimensional aspects of individual identity, understand biases on a deeper level, and explore behaviors that promote trust. You will also gain knowledge and tools to help you foster a thriving culture that promotes these values. Apply what you learn in a specially designed, interactive capstone project.

Added bonus: You’ll also receive an exclusive AMA certificate in recognition of your completion of this program.

• Learn the nature of biases and how to overcome them
• Identify emotionally intelligent leadership communication strategies
• Apply mindfulness practices when individuals or teams experience difficult situations
• Enhance your abilities to hold and participate in meetings that are inclusive
• Take ownership of helping to create and manage a culture of respect, civility and trust

• Learning how our brains process information and how biases are created
• Differentiating between overt and unconscious bias
• Applying strategies for cultural and communication awareness when managing healthy conflict
• Identifying emotionally intelligent leadership communication strategies
• Assessing your team’s stress level and mood to remain optimistic and productive
• Developing skills for facilitating a team’s ability to work effectively together
• Identifying unhealthy practices and behaviors in the workplace
• Taking steps to implement a healthy culture of respect, civility and trust
• Identifying strengths and development needs using the inclusive leadership assessment
• Honing the art of inclusive meetings
• Building an inclusive leader action plan
• Capstone activity: Applying skills in a real-world scenario

Introduction to Diversity and Inclusion

• Establish a common language through definitions.
• Understand the business imperative for diversity and inclusion in the workplace.
• Reflect on the multidimensional, multicultural aspects of individual identity.

Bridging Communication Differences

• Describe the importance of flexing with communication style preferences as an inclusive leader.
• Explain your preferred communication style and those of others.
• Recognize obstacles that ineffective listening can cause.
• Identify the two types of micro-messages and recognize micro-inequities.

Emotional Intelligence and Diversity and Inclusion

• Understand the relationship between Emotional Intelligence and Diversity.
• Identify strengths and development needs using the Inclusive Leadership Assessment.
• Develop a skill for facilitating teams’ ability to work effectively together.
• Identify intercultural leaders’ challenges.

Leading a Successful Multicultural Team

• Identify strengths and development needs using the Inclusive Leadership Assessment.
• Develop skills for facilitating a team’s ability to work effectively together.
• Identify your ideal network to accomplish your goals and advance your career.
• Identify leadership challenges.

Conducting Difficult Conversations Successfully

• Use a model to hold difficult conversations.
• Identify characteristics of debate, discussion, and dialogue.
• Practice dialogue in conversations.

Your Vision and Plan for an Inclusive Workplace

• Review the seminar’s key tools and takeaways.
• Create an inclusive vision for your workplace.
• Build an Inclusive Leader Action Plan.

Capstone: Practice and Application

• Put into practice some of your instructional learnings and personal insights from this seminar.
• Use role-play to simulate real situations and interactions.
• Receive feedback to incorporate into your inclusive leadership development plan.
• Observe others’ role-plays and provide them with thoughtful feedback.

Putting Your Plan into Action

• Distill what you’ve learned from the seminar instruction, activities, and capstone.
• Finalize your Inclusive Leader Action Plan

Download Extended Seminar Outline PDF