Do you have the self-awareness, solid communication skills, and motivation to resolve uncomfortable situations?
Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.
Seminar Number: 02861
Course Scheduling & Pricing
Professionals and managers who want to enhance their ability to deal with conflict situations productively.
Developing Conflict Awareness
Modes of Conflict Management
Responding to Conflict
Handling Difficult Conversations
Set Goals for Applying Your New Skills to Your Own Real-Life Situations
American Management Association (AMA) is accredited by the International Association for Continuing Education and Training (IACET). AMA complies with the ANSI/IACET Standard, which is recognized internationally as a standard of excellence in instructional practices. As a result of this accreditation, AMA is authorized to issue the IACET CEU.
7 Sessions Available