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Conflict Management Workshop

Do you have the self-awareness, solid communication skills, and motivation to resolve uncomfortable situations?

Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.

Seminar Number: 02861

4.8
(136 reviews)
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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Who Should Attend

Professionals and managers who want to enhance their ability to deal with conflict situations productively.

  •   Live Online1 Day(s)
    0.6 CEU, 6 CLP, 6 PDCs, 6 PDU, 6 PHR, 6 SPHR
 
 

Those who embrace conflict can build understanding and better relationships—and experience greater personal and professional success. But managing conflict is not easy. In this workshop, you'll discover your own emotional triggers and learn how to manage difficult encounters with diplomacy, tact, and credibility.

• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance
• Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
• Role playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources

Developing Conflict Awareness

  • Distinguish Between a Disagreement and a Conflict
  • Identify the Signs of a Conflict
  • Manage Your Emotional Reaction in a Conflict Situation

Modes of Conflict Management

  • Choose the Appropriate Conflict Management Approach for Any Situation
  • Understand Your Own Conflict Style
  • Follow the A.E.I.O U. Model to Defuse a Tense Situation

Responding to Conflict

  • Communicate Assertively Without Eliciting Defensiveness from the Other Person
  • Constructively Disagree with Others

Handling Difficult Conversations

  • Select Appropriate Language to Express Your Ideas Clearly
  • Plan for Difficult Conversations in a Way That Focuses on Achieving the Results You Desire
  • Prepare for Potential Barriers During Difficult Conversations
  • Effectively Execute a Difficult Conversation
  • Set Goals for Applying Your New Skills to Your Own Real-Life Situations

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

136 reviews

 
The training was very helpful with tools that we can use in real life settings, such as conversation guides, management styles (when to use and when not to use), etc.
5
Jin M.
 
PROJECT MANAGER
 
Industry: Hospitals & Physicians Clinics
Wonderful class. Took it several years ago as well. It really helped me and I recommend this class to all.
5
Patrick S.
 
SENIOR GRAPHIC ARTIST
 
Industry: Law Firms & Legal Services
The class has taught me a lot on how to deal with conflict
4
Martha P.
 
SUPERVISOR
 
Industry: Manufacturing
The instructor was great and I really like how we used real examples in our workshop. I found the content helpful and applicable to my job and my personal life.
5
Michael A.
 
Data Scientist
 
Industry: Manufacturing
The class was very interactive even though it was 100% remote. The instructor was really helpful and had a lot of real-life examples that helped understand the training topics better.
5
Laurit D.
 
Project Engineer
 
Industry: Construction

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs

6 Power Skills [PS]

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

HRCI. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

AMA is recognized by SHRM to offer Professional Development Credits (6 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Live Online Schedule

8 Sessions Available

The training was very helpful with tools that we can use in real life settings, such as conversation guides, management styles (when to use and when not to use), etc.
5
Jin M.
 
PROJECT MANAGER
 
Industry: Hospitals & Physicians Clinics
Wonderful class. Took it several years ago as well. It really helped me and I recommend this class to all.
5
Patrick S.
 
SENIOR GRAPHIC ARTIST
 
Industry: Law Firms & Legal Services
The class has taught me a lot on how to deal with conflict
4
Martha P.
 
SUPERVISOR
 
Industry: Manufacturing
The instructor was great and I really like how we used real examples in our workshop. I found the content helpful and applicable to my job and my personal life.
5
Michael A.
 
Data Scientist
 
Industry: Manufacturing
The class was very interactive even though it was 100% remote. The instructor was really helpful and had a lot of real-life examples that helped understand the training topics better.
5
Laurit D.
 
Project Engineer
 
Industry: Construction
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