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Conflict Management Workshop

Those who embrace conflict have the opportunity to strengthen understanding, build more meaningful relationships, and ultimately drive greater personal and professional success. Yet in the moment, conflict can feel uncomfortable, unpredictable, and difficult to navigate effectively. In this hands-on workshop, you’ll gain deeper insight into your emotional triggers and learn practical strategies to manage challenging interactions with confidence, diplomacy, and credibility. You’ll walk away with the tools to turn tense situations into productive conversations that foster trust, collaboration, and better outcomes.

Seminar Number: 02861

4.8
(136 reviews)
  • Live Online
  • At Your Company Location

Course Scheduling & Pricing

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About This Course

Conflict is inevitable on any team. The question is whether it becomes destructive or productive. This conflict management workshop prepares you to step into tense moments with a reliable process for problem solving and reorientation. Through hands-on conflict resolution training, you'll practice techniques for reframing disputes and helping people find common ground. It's the conflict management course for all professionals who want teams that can work through disagreement and come out stronger.

Read the FAQs

Who Should Attend

Professionals and managers who want to enhance their ability to deal with conflict situations productively.

  •   Live Online1 Day(s)
    0.6 CEU, 6 CLP, 6 PDCs, 6 PDU, 6 PHR, 6 SPHR
 
 

Those who embrace conflict have the opportunity to strengthen understanding, build more meaningful relationships, and ultimately drive greater personal and professional success. Yet in the moment, conflict can feel uncomfortable, unpredictable, and difficult to navigate effectively.

In this hands-on workshop, you’ll gain deeper insight into your emotional triggers and learn practical strategies to manage challenging interactions with confidence, diplomacy, and credibility. You’ll walk away with the tools to turn tense situations into productive conversations that foster trust, collaboration, and better outcomes.

• Build trust and credibility with colleagues and team members
• Leverage potential conflict situations as opportunities for critical conversations that enhance work relationships
• Gain confidence in holding difficult conversations calmly and assertively
• Manage conflict situations proactively
• Increase your effectiveness in managing conflict
• See an uptick in your overall performance
• Getting a handle on and gaining insights into your conflict management style through self-assessment (TKI®)
• Role playing to practice techniques and new skills in a safe environment
• Sharing of best practices for approaching conflict management
• Transferring your learning back to your work environment using job aids and other resources

Developing Conflict Awareness

  • Distinguish Between a Disagreement and a Conflict
  • Identify the Signs of a Conflict
  • Manage Your Emotional Reaction in a Conflict Situation

Modes of Conflict Management

  • Choose the Appropriate Conflict Management Approach for Any Situation
  • Understand Your Own Conflict Style
  • Follow the A.E.I.O U. Model to Defuse a Tense Situation

Responding to Conflict

  • Communicate Assertively Without Eliciting Defensiveness from the Other Person
  • Constructively Disagree with Others

Handling Difficult Conversations

  • Select Appropriate Language to Express Your Ideas Clearly
  • Plan for Difficult Conversations in a Way That Focuses on Achieving the Results You Desire
  • Prepare for Potential Barriers During Difficult Conversations
  • Effectively Execute a Difficult Conversation
  • Set Goals for Applying Your New Skills to Your Own Real-Life Situations

Download Extended Seminar Outline PDF

View a Sample of Our Reviews

4.8

136 reviews

 
The training was very helpful with tools that we can use in real life settings, such as conversation guides, management styles (when to use and when not to use), etc.
5
Jin M.
 
PROJECT MANAGER
 
Industry: Hospitals & Physicians Clinics
Wonderful class. Took it several years ago as well. It really helped me and I recommend this class to all.
5
Patrick S.
 
SENIOR GRAPHIC ARTIST
 
Industry: Law Firms & Legal Services
The class has taught me a lot on how to deal with conflict
4
Martha P.
 
SUPERVISOR
 
Industry: Manufacturing
The instructor was great and I really like how we used real examples in our workshop. I found the content helpful and applicable to my job and my personal life.
5
Michael A.
 
Data Scientist
 
Industry: Manufacturing
The class was very interactive even though it was 100% remote. The instructor was really helpful and had a lot of real-life examples that helped understand the training topics better.
5
Laurit D.
 
Project Engineer
 
Industry: Construction

American Management Association is accredited by the International Accreditors for Continuing Education and Training (IACET) and is accredited to issue the IACET CEU.

Talent Triangle PDUs

6 Power Skills [PS]

Project Management Institute (PMI) Talent Triangle, 2015.
Reproduced with the permission of PMI. Copyright and all rights reserved

HRCI. The use of this seal confirms that this activity has met HR Certification Institute’s® (HRCI®) criteria for recertification credit pre-approval.

AMA is recognized by SHRM to offer Professional Development Credits (6 PDCs) for the SHRM-CPSM or SHRM-SCPSM.

Live Online Schedule

6 Sessions Available

Frequently Asked Questions

What will I learn in this conflict management workshop?

This conflict management workshop teaches practical strategies for handling workplace disagreements constructively. You’ll learn how to identify the root causes of conflict, communicate more effectively during difficult conversations and guide discussions toward productive solutions.

Who should attend this conflict management training?

This conflict management training is ideal for managers, supervisors, team leaders, HR professionals and anyone responsible for maintaining collaboration within a team. If your role involves navigating difficult conversations or resolving workplace disagreements, this program can help.

How is this conflict management course different from other conflict resolution training?

Many conflict resolution training programs focus primarily on theory. This course emphasizes practical application — giving you tools and communication strategies you can use immediately to manage disagreements, reduce tension and maintain productive working relationships.

What skills will I develop in this conflict resolution training workshop?

Participants develop essential workplace communication skills including active listening, de-escalation techniques, managing emotional reactions, addressing misunderstandings and guiding conversations toward mutually beneficial outcomes.

Can this training help prevent workplace conflicts from escalating?

Yes. One of the goals of this conflict management workshop is helping professionals recognize early warning signs of conflict and respond constructively. By addressing issues early and communicating clearly, teams can prevent many conflicts from escalating.

ShapeIs this available as an online conflict management course?

Yes. This program is offered as both an in-person and an online conflict management course, allowing professionals to build conflict resolution skills in the format that works best for them.

Can this conflict management workshop be delivered in-house to help teams manage workplace conflict more effectively?

Yes. This course can be delivered at your company, in person or live online, for professionals at all levels. Delivery can be tailored to your organization’s workplace dynamics, helping participants address conflict proactively, improve communication, and maintain positive working relationships. To explore options, please contact us for more information.
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